Simple Telecommunications Ltd Reviews

1,894  •  Excellent
TrustScore 5 out of 5

4.9

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Rated 4 out of 5 stars

Nicole on information was very good in…

Nicole on information was very good in providing the information my mum needed to make her choice of new type of line. Equipment was provided in tamely Manor and after very problematic start with phone numbers. Tony was very good at getting it sorted with Tech department.

Date of experience: 07 December 2023

Reply from Simple Telecommunications Ltd

Hello Rod,

Thanks for the feedback.

We've examined the account and observed a number port issue, wherein both the temporary and old telephone numbers were displayed. This occurred due to the port not being released by Openreach.

Upon receiving the report, we promptly reached out to Openreach to rectify the situation.

All the best

Simple Telecoms

Rated 5 out of 5 stars

Fantasic friendly service

Just changed my rkderly mothrr over from copper landline to digital. The service from John and Evan was superb. From advising which set of phones would benefit most to assustance setting up, the service was brilliant. Both aswered e mail queries promptly and they spent a fair amount of time on phone explaining procedure and technicalities in an easy to understand and friendly manner. I was fortuante enough to assist my mother but for those people who have to go it alone and are unsure for any reason, John and Evan will set aside their time and share their experience to help.
Thank you. Great service.

Date of experience: 20 September 2023

Reply from Simple Telecommunications Ltd

Hi Brendan,
Thank you for your review.
Evan and John are very valued members of the team and I will be sure to pass on your kind words to them. We are really pleased we were able to help.
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Rated 5 out of 5 stars

Exceptional Service & Support

They give an unparalleled level of service and support. Being of a generation that precedes most modern technology I appreciate the outstanding levels of service and support they give.
They are also very nice people to deal with.
I wholeheartedly recommend this company especially for the older of us who still remember Button A & B in a Telephone Box.

Date of experience: 21 August 2024

Reply from Simple Telecommunications Ltd

Hi Ryan,

Thank you so much for your wonderful review!

We are thrilled to hear that you had such a positive experience with our service and support. We pride ourselves on making technology accessible and ensuring that every customer feels comfortable, regardless of their experience level.

It's always a pleasure to assist, and your recommendation means a lot to us. We’re here to help whenever you need us. Thank you again for your kind words!

Kind regards,
Simple Telecoms

Rated 5 out of 5 stars

A fantastic service!

The team at Simple Telecommunications are absolutely fantastic! I needed to sort my mum with a new phone line in our annex & they made the whole process so easy! Brilliant customer service, nothing is too much trouble & you don't sit on hold for hours! Highly recommend 👌

Date of experience: 22 August 2023

Reply from Simple Telecommunications Ltd

Hi Sue,
Wow, thank you for such a brilliant review. We are always happy to help and we hope the new service is up and running well. If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.

Rated 5 out of 5 stars

They make the world a better place!

We have used Simple Telecoms for an elderly relative, and have just transferred our landline to them as we can no longer use the old copper network.
They are brilliant!
There is a real human at their end, available to speak to who is knowledgeable and clear. The transfer went perfectly and without problems.
I can't praise them enough!

Date of experience: 25 October 2023

Reply from Simple Telecommunications Ltd

Thank you for your excellent review! We are so pleased your experience with your relative lead to you becoming a customer with us too. We hope your service is working well.
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Rated 5 out of 5 stars

Excellent service and advice from the start.

I found it difficult to find a company that would let me have just a VIOP phone, most companies only want to sell to businesses. So from my first initial enquiry to getting the phone working my experience with this company could not have been better. I’m well into my 70s now so needed a lot of help with the choice of phone ect, and even though the first phone I bought was faulty the tech I spoke to was patient and talked me through everything. Couldn’t fault them.

Date of experience: 03 October 2023

Reply from Simple Telecommunications Ltd

Hi Colin,
Thank you for your kind review. We are really pleased we were able to offer a suitable product and we are pleased everything is working well. If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Rated 5 out of 5 stars

Got a phone again for elderly mum

Got a phone again for elderly mum, after nightmare with previous service provider they not only got a service fir mum but old number back too, very friendly customer service too, a very refreshing change. Keep up the great work!!

Date of experience: 30 October 2023

Reply from Simple Telecommunications Ltd

Hi Jocelyn,
We are so pleased we were able to assist and get your Mother set up with a line.
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Rated 5 out of 5 stars

Full of kindness

We were guided through the change of provider in an easy to understand and kindly manner. No question seemed too daft and the service change was seamless, despite our trepidation. Thank you.

Date of experience: 08 July 2024

Reply from Simple Telecommunications Ltd

Hi Monica,

Thank you very much for your kind words and for taking the time to share your experience with us.

We understand that changing providers can be a daunting process, and we are thrilled to hear that our team was able to guide you through it in an easy and understanding manner.

Our team strive to ensure that all questions, no matter how small, are addressed comprehensively and that the transition is as seamless as possible for our clients.

If you have any further questions or need assistance in the future, please don't hesitate to call the team on 0330 122 0000. We’re here to help!

Best regards,
Simple Telecoms

Rated 5 out of 5 stars

Comprehensive instuctions

Good, comprehensive instructions, the router arrived very quickly after the initial payment and my brother was able to set it up with Mum's phone quite easily as far as I know. And the phone line was a bit clearer than Mum's old landline.

Date of experience: 11 March 2024

Reply from Simple Telecommunications Ltd

Hi Ian,

Thank you for taking the time to leave us a review! We're thrilled to hear that you found our instructions comprehensive and that the router arrived promptly.

It's fantastic to hear that your brother was able to set it up easily with your Mum's phone, and we're delighted that you've noticed an improvement in the clarity of the phone line compared to the old landline. If you have any further questions or need assistance in the future, please don't hesitate to get in touch. We appreciate your support!

All the best
Simple Telecoms

Rated 5 out of 5 stars

Excellent Customer Service

Tony and Nicola went over and beyond helping my elderly parents when they had various issues with another provider and they helped managed to secure the existing landline number and get my parents on a better deal. Tony truly was a godsend and helped and assisted in matters that didn’t concern his company but he did offered to help and I was very grateful for his expertise and knowledge. I can’t recommend this provider enough all round they’re just customer focused and value their clients. Thank you so much from me and my parents for everything.

Date of experience: 10 June 2024

Reply from Simple Telecommunications Ltd

Hi Noorzana,

Thank you so much for taking the time to share your experience with us!

We are thrilled to hear that Tony and Nicola were able to assist your parents with their issues and secure a better deal for them.

And can see this was an extremely complicated problem caused by another telecoms provider.

Providing exceptional customer service is always our top priority, and it’s wonderful to know that Tony's expertise and willingness to go the extra mile made such a positive impact.

We as a company are extremely lucky to have a fantastic team with both John and Tony having been in the telecoms industry for over 40 plus years, and between them they can normally come up with solutions for some very challenging problems.

Your kind words mean a lot to us, and will pass them on to the team, and we are very grateful for your recommendation. If you or your parents need any further assistance in the future, please don’t hesitate to give us a call on 0330 122 0000. Thank you once again for your heartfelt review!

Kind regards
Simple Telecoms

Rated 5 out of 5 stars

Excellent service

Excellent service. No question went unanswered, friendly, polite. Can't say enough except to say, proper personal service throughout the time I had a phone for my mum. That kind of service is sadly lacking in so many big corporations. Well done to you all, keep it up!

Date of experience: 04 September 2023

Reply from Simple Telecommunications Ltd

Hi Jo,
This is such a lovely review to see, thank you for taking the time to share. Our customer service is of the highest importance to us and I am so pleased we have delivered that for you. If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.

Rated 5 out of 5 stars

Simple Telecoms are superb

Simple Telecoms are superb. The service is 10/10. I needed to find out what was wrong with my 93 year old mothers line and got through to a very pleasant man straight away who contacted open reach who detected a fault and now coming to repair it. I even received an email within minutes of my call to confirm the above. Now that's what I call fabulous service. And let's not forget how reasonable their prices are too.

Date of experience: 08 September 2023

Reply from Simple Telecommunications Ltd

Hi Stella,
Thank you for your excellent review.
John dealt with this for you and he is truly a very valued member of the team. I will pass on your kind words.
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Rated 5 out of 5 stars

Extremely helpful and professional…

Extremely helpful and professional company to deal with. The service they provided was very efficient. It is also a valued resource being able to handle the account of a parent, as other companies can make this really difficult. The whole process was easy and fast.

Date of experience: 26 February 2024

Reply from Simple Telecommunications Ltd

Hi Paula,

Thank you very much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our company to be extremely helpful and professional.

Providing efficient service is one of our top priorities, and we're delighted that you found the process easy and fast.

We understand the importance of being able to handle the account of a parent seamlessly, and we're glad that we could make this experience hassle-free for you.

If you have any further feedback or questions, please don't hesitate to call the team on 0330 122 0000. We're always here to assist you.

All the best
Simple Telecoms

Rated 5 out of 5 stars

Customer service exceptionally

Customer service exceptionally
Having had issues with delivery I can't praise Nicola enough for keeping me Upto date and being very understanding with mine and dads frustrations, all resolved new digital phone line up and running and now issues with crackling line have disappeared thankfully..
Highly recommend simple telecom

Date of experience: 14 October 2024

Reply from Simple Telecommunications Ltd

Hi Amanda,

Thank you so much for sharing your experience with us! We're thrilled to hear that Nicola was able to provide the support you needed and keep you informed throughout the process. We understand how frustrating delivery issues and technical difficulties can be, so we're glad everything is resolved and that your new digital phone line is working smoothly.

Your recommendation means a lot to us, and we'll be sure to pass your kind words along to Nicola! If you need any further assistance in the future, don't hesitate to give us a call on 0330 122 0000

Best regards,
The Simple Telecom

Rated 5 out of 5 stars

Extremely helpful and efficient

Extremely helpful and efficient. The whole process of getting my mother transferred from her old landline to the new 1Phone system was so easy, thanks to the clear instructions, help and advice given by the Simple Telecoms team

Date of experience: 18 March 2024

Reply from Simple Telecommunications Ltd

Hi Joan,

Thank you very much for taking the time to share your experience with us.

We're delighted to hear that you found our service helpful and efficient. Ensuring a smooth transfer for your mother from her old landline to the new 1Phone system is our top priority, and we're glad that our clear instructions, assistance, and advice made the process easy for you.

If you have any further questions or need assistance in the future, please don't hesitate to get in touch with the team on 0330 122 0000, we're here to help.

Kind regards
Simple Telecoms

Rated 5 out of 5 stars

Excellent telephone contact with more…

Excellent telephone contact with more than one call as I tried to get my head around the system on offer and then the set up arrangements - really friendly, helpful and supportive staff to speak to. Much appreciated, thank you

Date of experience: 15 January 2024

Reply from Simple Telecommunications Ltd

Hi Jacqueline,

Thank you so much for taking the time to share your positive experience with our telephone support team!

We are thrilled to hear that our staff was able to assist you effectively and make your interaction with our system a smooth and pleasant one. Our team takes great pride in providing friendly, helpful, and supportive assistance to our customers, and it's wonderful to know that their efforts were appreciated.

If you have any further questions or need assistance in the future, please don't hesitate to contact the team. We're here to help!

Once again, thank you for choosing our services.

Best regards,

Simple Telecoms

Rated 5 out of 5 stars

Private Care Home Line

We have had the most fantastic service from Simple Telecommunications through the process of setting up a telephone line into our Mum’s new Care Home. I cannot fault them at all, they have been easy to contact and talk to directly in the phone and happily answered any questions and concerns we had, helping to make what is a stressful time that little bit easier. The router box arrived within 24 hours after ordering, as they had said it would. It was very simple to install and set up and is working perfectly. I would have no hesitation in recommending Simple Telecommunications and would be happy to use them again in the future

Date of experience: 29 January 2024

Reply from Simple Telecommunications Ltd

Hi Gill,

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had such a fantastic experience setting up a telephone line for your Mum's new Care Home.

Our team strives to provide seamless service and support, especially during what can be a stressful time. We're delighted to hear that you found our team member Louise easy to contact, and that she was able to address any questions or concerns you had promptly.

It's great to know that the router box arrived promptly and that the installation process was straightforward for you. We're dedicated to making sure our services are as reliable and user-friendly as we can.

Your recommendation means the world to us, and we would be honoured to assist you again in the future should you ever need our services.

Thank you once again for choosing Simple Telecommunications. We truly appreciate your business and trust in us.

Warm regards,

Simple Telecoms

Rated 5 out of 5 stars

DISAPPOINTING SERVICE…THIS IS AN ERROR

RETRACTION OF PREVIOUS COMMENTS!!!!
I could not contact as contact number on my landline was incorrect….MY ERROR…APOLOGIES.
Using the right number straight through spoke to John
who as ever was his usual professional and friendly self.
Thank you everyone at Simple Telecommunications Ltd.


DISAPPOINTING SERVICE…
Internet erratic service ..gave up on streaming for two nights and again today.
Customer service usually excellent BUT unable to get through for 3 days…permanently engaged.

Date of experience: 01 April 2024

Reply from Simple Telecommunications Ltd

Hi Chris,

We're glad John has sorted out the problem, and we all make mistakes this this. And thank you very much for amending your review.

Best regards,

Simple Telecoms

Rated 2 out of 5 stars

To many add ons

Hi
I am incurring to much cost also to the fact i have a service which does not work properly
there his to many background costs to this I am a pensioner life his tough even now been suggested a buy a new telephone - sorry its not good enough
Kevin Mountney

Date of experience: 07 December 2023

Reply from Simple Telecommunications Ltd


Dear Kevin,

We appreciate your review.

It is emphasized to all our correspondents that not every old analog telephone is compatible with digital lines, irrespective of the service provider. Determining compatibility requires plugging in and testing the old analog telephone on a digital line, a process that can only be done upon physical testing. Thus, we explicitly communicate this potential outcome to our customers.

We are willing to arrange the collection of the unit and process a refund for your activation. A member of our team will contact you shortly to coordinate this process.

Best regards,
Simple Telecoms

Rated 5 out of 5 stars

Clear and simple communications

Clear and simple communications, do what they say when they say, and really good to have a call centre which you can phone back and actually speak to the person who is dealing with your account, or at least has knowledge of it. Also good to find a service which is genuinely geared up to handle the different circumstances in which vulnerable relatives can find themselves.

Date of experience: 15 July 2024

Reply from Simple Telecommunications Ltd

Hi Paul,

Thank you so much for your positive feedback!

We are thrilled to hear that our clear and simple communication has met your expectations. It's great to know that our commitment to doing what we say, when we say it, has been evident to you.

We understand the importance of personalised service, and we’re glad that having a call centre where you can speak directly to someone knowledgeable about your account has made a difference.
Ensuring that our service is equipped to handle various situations, especially for vulnerable relatives, is a top priority for us.

If you ever need further assistance, please don’t hesitate to call the team on 0330 122 0000

Best regards
Simple Telecoms