Simple Telecommunications Ltd Reviews

Hi Philip

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with John and will pass your comments on to him.

We pride ourselves on providing personalised service and it’s great to know that John was able to assist you effectively.
It's also fantastic to hear that our team made the setup process seamless and straightforward for you, from receiving your router and phone to transferring your existing number.

Your kind words about our team's friendliness, politeness, and knowledge are truly appreciated. We strive to offer the best possible service and it’s rewarding to know that we met your expectations.

Thank you for recommending us and for being a valued customer. If you have any further questions or need assistance in the future, please don’t hesitate to get in touch with john or any team member on 0330 122 0000

Best regards,
The Simple Telecom Team

Hi Nicky,
Thank you for your kind review. Please again accept our condolences. We are pleased we were able to help.
If you ever need any assistance from us in the future, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Hi Nicky,

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us.

Our team takes pride in being knowledgeable and efficient, while also keeping our customers informed every step of the way.

We really appreciate your business and look forward to assisting you again in the future.

If you have any further questions or needs, please don't hesitate to give the team a call on 0330 122 0000. Thanks again for choosing us!

Kind regards
Simple Telecoms

Dear Maria,

Upon thorough review of your account, including emails and call recordings, we must correct your version of events.

Franco your point of contact clearly requested the disconnection of your line on the 12th of this month due to your new installation with a different provider, despite being informed at the time that this action was irreversible.

This request was documented through multiple emails confirming the chosen date and outlining the implications of the disconnection.

Your subsequent communication on Saturday (13th), expressing that your new provider had not completed the installation and requesting the line to remain active, was responded to promptly, reiterating that this was not feasible, as previously communicated in our correspondence and agreement.

Additionally, you unilaterally closed the direct debit necessary for outbound calls without notifying us of your migration to a new provider, which is essential for bill payments. We explicitly informed you that a new direct debit was required for continued service, which Franco reluctantly complied with.

There is no substantiated evidence supporting your claim of our team members being rude during any of our phone conversations.

To be unequivocal: you insisted on terminating the line on the 12th, fully aware of the irreversible nature of this action. Therefore, your interpretation of events is entirely inaccurate, and we take great offense at your accusation of us being "Scammers."

We suggest discussing this matter with Franco, your point of contact, as he may not have accurately conveyed the true nature of these events to you.

Sincerely,
Simple Telecom

Hi Joanne

Thank you so much for your kind words! We’re thrilled to hear that you found our service efficient and our team helpful.

We know how important it is to get set up smoothly, so we’re always here to support and make the process as easy as possible.

If you have any further questions or need assistance, please don’t hesitate to call the team on 0330 122 0000. Enjoy your new setup, and thanks again for choosing us!

Kind regards
Simple Telecoms

Hi John,
Thank you so much for this review, we really do appreciate it. I will ensure your kind words are passed on to the team.
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Hi Wayne

Thank you so much for your kind review! We're thrilled to hear that our service has been accommodating and honest in providing a landline for your elderly relative.

We strive to make communication easy and reliable, especially for those who need it most.

We appreciate your recommendation and are grateful for your trust in us. If there's anything more we can do to assist you or your relative, please don't hesitate to contact us on 0330 122 0000.

Warm regards,
Simple Telecoms

Hi Keith,

Thank you so much for your positive feedback!

We're delighted to hear that the move to your broadband phone went smoothly and that our Openreach engineers were friendly and helpful.

It's great to know they made the process easy and left you with contact details in case of any issues. If you need any further assistance, feel free to call the team on 0330 122 0000. We're always here to help!

Kind regards
Simple Telecoms

Hi Peter,
Thank you for your kind review and positive words, we are really pleased your service is working well. If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Hi Fran,
Thank you for your review and positive feedback. Please let us know if we can do anything to help with the internet speeds, if you get in touch we may be able to help.
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.

Hi Tabore,

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had a great experience with us and found our team easy to deal with and helpful.

Our goal is to always provide straightforward and clear communication to ensure all our customers get exactly what they need.

Your recommendation means a lot to us, and will forward your comments on to the team. If there's anything else we can assist you with, please don't hesitate to give them a call on 0330 122 0000

Best regards,
Simple Telecoms

Hi Mark,
Thank you for your review, we are so pleased your experience has been positive up to now and that you are saving money too!
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Hi Angela,

Thank you for your feedback.

We acknowledge the perceived complexity in our process. The 1Phone unit is dispatched with a temporary number, allowing you to test and evaluate the service beforehand. It is not feasible to transfer a telephone number to a new service on the same day, as this typically requires 5 to 10 working days under Ofcom regulations. Meanwhile, the existing copper line remains active, and we will notify you upon completion of the number port. You can then connect the new 1Phone router.

We appreciate your input, and we will explore ways to enhance the clarity of this information.

Kind regards,

Simple Telecoms

Hi Claire,

Thank you so much for taking the time to leave us this review.

We are thrilled to hear that you had a positive experience with our team. Our goal is always to provide clear, helpful, and friendly service, and it’s great to know that we succeeded, and will let the team know.

Thank you once again for your support. If you need any further assistance, please don’t hesitate to call us on 0330 122 0000

Best regards,
Simple Telecoms

Hi Mark,

Thank you ever so much for taking the time to share your positive experience with us.

We are delighted to hear that everything has unfolded seamlessly and according to plan, from your initial conversation with us months ago to the recent, informative chat with John, and was able to provide helpful advice to guide you towards the best option tailored to your needs.

The successful migration of your home phone number is fantastic news, and we are thrilled that the entire process was smooth and easy for you. Our team takes great pride in ensuring that our customers have a hassle-free experience, and it's genuinely rewarding to hear that everything is now working perfectly.

Once again, thank you for choosing our services, and we truly appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help.

Warm regards,

Simple Telecoms

"Thank you so much for your kind words! We're thrilled to hear that your switch went smoothly and that our team was able to assist you promptly.

Your recommendation means a lot to us, and we're here to help anytime you or your friends and family need us. Thanks again for choosing Simple Telecoms!"

Kind regards
Simple Telecoms

Hi David,
Thank you for taking the time to leave a review like this, we really appreciate it.
Moving to digital services, while compulsory, is something we aim to make as seamless as possible and we are pleased you are happy with your experience with us so far.
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Hi Jacky,
Thank you for your kind review, we are so pleased your Mother's service is working well.
If you ever need any assistance, please do not hesitate to contact us on 0330 122 0000.
Simple Telecoms

Hi Janet,

Thank you so much for your kind words!
We're thrilled to hear that you've had such a positive experience with our team.

Making things easy and providing excellent customer service is our top priority, so it’s wonderful to know we’ve hit the mark for you. I'll be sure to pass your feedback along to the team—they’ll be delighted to hear it. Thanks again for choosing us!

Kind regards
Simple Telecoms