Swinton Insurance Reviews

Thank you for sharing your feedback and bringing this to our attention on Trustpilot. I am very sorry to hear about the length of time it took to get to the correct department and the irrelevant information you were asked during your enquiry. This is certainly not the experience we aim to provide to our customers.

We understand how valuable your time is, and your feedback helps us improve our processes and customer service. I assure you that we are looking into this matter to prevent such instances in the future.

Please let me know if there is anything specific you need assistance with, or if there are any unresolved issues that we can help address promptly. Your satisfaction is important to us, and we are here to support you.

Thank you for your patience and understanding.

Kind regards,

Beth @ The Social Media Team

Thank you for taking the time to share your experience with us on Trustpilot.

We are delighted to hear that you found our online system clear, simple, and easy to use. Providing our customers with a seamless experience is our top priority, and we're pleased to know that our hardcopy delivery option has helped you feel more assured about your transactions.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

Kind regards,

Beth @ The Social Media Team

Thank you for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that our team was able to assist you in reducing your house and contents renewal premium significantly.

It’s wonderful to know that you found our staff friendly, helpful, and knowledgeable. We always strive to provide excellent customer service and ensure our customers receive the best possible products to suit their needs.

Your recommendation means a lot to us, and we sincerely appreciate your kind words. If you have any further questions or need assistance with anything else, please do not hesitate to get in touch.

Thank you for choosing Swinton Insurance.

Kind regards,

Beth @ The Social Media Team

Thank you so much for taking the time to share your positive experience with Swinton Insurance on Trustpilot. We are thrilled to hear that you found our car insurance to be of great value and that you appreciated the included add-ons.

It's wonderful to know that our online purchasing facility was easy and efficient for you. Your recommendation means a lot to us and will surely help others looking for reliable car insurance.

If you have any further questions or need assistance in the future, please don't hesitate to get in touch.

Kind regards,

Beth @ The Social Media Team

Thank you for your positive feedback! We're thrilled to hear that you found our service easy to deal with and that we could provide you with a competitive quote quickly. Our goal is to make the process as seamless as possible for our customers.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Kind regards,

Beth @ The Social Media Team

Thank you for choosing Swinton Insurance and for taking the time to leave a review on Trustpilot.

I’m sorry you feel that there was confusion regarding the notification for your claim. I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We can see you are sending proof in there was no incident and look forward to receiving that.

If you would like to discuss your concerns further please contact us via the link below:

https://www.swinton.co.uk/contact-us

Kind regards,

Beth @ The Social Media Team

Thank you so much for sharing your positive experience with us on Trustpilot. We're thrilled to hear that you were pleased with our quotation and that we've been able to help you save money on your car insurance.

Providing our customers with competitive rates and excellent service is our top priority, and it's wonderful to know that we've met your expectations. If you have any further questions or need any assistance, please do not hesitate to get in touch.

Thank you for choosing Swinton Insurance. We look forward to continuing to serve you.

Kind regards,

Beth @ The Social Media Team

Thank you so much for your kind feedback! We are delighted to hear that you found our insurance plans clear and easy to understand. Our goal is to provide straightforward and affordable insurance options, so it’s wonderful to know we’ve met your expectations.

If you ever have any questions or need any further assistance, please feel free to reach out. We're always here to help.

Kind regards

Philippa @ The Social Media Team

Thank you so much for taking the time to share your positive experience with us on Trustpilot. I'm delighted to hear that we were able to respond well to your requirements and that our customer agent provided you with clear and friendly service without any hard sell tactics.

Your satisfaction is our top priority, and it's wonderful to know we were able to meet your expectations. If you need any further assistance in the future, please don't hesitate to reach out.

Kind regards,

Chelsea @ The Social Media Team

Thank you for your positive feedback! We're delighted to hear that we were able to provide you with a lower premium and that your documents were sent promptly and correctly. It's great to know that our staff were helpful and polite throughout the process.

If you need any further assistance or have any questions, please don't hesitate to reach out.

Kind regards,

Beth @ The Social Media Team

Thank you very much for your kind words and positive review on Trustpilot! We’re delighted to hear that you found it simple to get a quote online and that our rates were competitive.

If you have any further questions or need any assistance, please don’t hesitate to reach out.

Kind regards,

Beth @ The Social Media Team

Thank you so much for your kind words and positive feedback on Trustpilot. We're delighted to hear that you had such a great experience with us while setting up your new car insurance. It's wonderful to know that Lu Lu provided you with the outstanding service that we strive for here at Swinton Insurance.

If you have any further questions or need any assistance in the future, please don't hesitate to reach out.

Thank you for choosing Swinton Insurance!

Kind regards,

Beth @ The Social Media Team

Thank you so much for your positive feedback!

We're thrilled to hear that you found it easy to insure your car with Swinton Insurance and that the no claims bonus confirmation process was hassle-free for you.

If you need any further assistance or have any other queries, please don't hesitate to reach out.

Kind regards,

Beth @ The Social Media Team

Thank you for your feedback and for choosing Swinton Insurance for your motorcycles. We're glad to hear that you find our insurance competitive.

We understand your disappointment regarding the closure of our physical branches. This decision was made to improve our online services and reach more customers efficiently. However, please know that we are committed to providing the best service and support through our online and over-the-phone channels.

If you have any further questions or need assistance, feel free to reach out, and we’ll be happy to help.

Thanks again for your continued trust in Swinton Insurance.

Kind regards,

Beth @ The Social Media Team

Thank you for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that you found our customer care service to be excellent, helpful, pleasant, and efficient.

At Swinton Insurance, we strive to provide the best possible service and it's wonderful to know that our efforts are appreciated. Your kind words will certainly be passed on to the team.

Should you need any further assistance in the future, please do not hesitate to reach out to us.

Kind regards,

Beth @ The Social Media Team

Thank you very much for taking the time to leave such positive feedback. We are delighted to hear that your online purchase experience went smoothly. Ensuring a seamless process for our customers is very important to us.

If you have any questions or need further assistance in the future, please do not hesitate to reach out. We hope you never need to use the insurance, but rest assured we're here for you if you do.

Thank you for choosing Swinton Insurance.

Kind regards,

Beth @ The Social Media Team

Thank you for taking the time to leave a review on Trustpilot. I'm glad to hear that you found the overall process easy and that our staff were helpful.

I'm sorry to hear about the payment issue you experienced and the additional time it took to resolve this over the phone. Your feedback is valuable to us, and we're committed to improving our services to ensure a smoother experience for all our customers.

If there's anything more we can do for you or if you have any additional feedback, please feel free to reach out to us.

Thank you for choosing Swinton Insurance.

Kind regards

Philippa @ The Social Media Team

Thank you for bringing this to our attention.

I'm sorry you feel this way about your recent experience. We appreciate your feedback and are committed to improving our customer service.

If you would like to discuss your concerns further or log a complaint, please contact us via the link below:

https://www.swinton.co.uk/contact-us

Kind regards,

Beth @ The Social Media Team