TadiBrothers Reviews

2,670  Excellent
TrustScore 5 out of 5

4.9

In the Electronics store category

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Reviews4.9

2,670 total


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Rated 5 out of 5 stars

First Time Customer-will continue to be!

The ordering process was quick, simple, and the customer service representative answered all questions and concerns with knowledge and advance. The packaging was nice with plenty of protection so damage could be done to the equipment, the directions and labeling was very straightforward aside from one setting which Sherwin from tech support was more than happy to help me resolve the issue and had no further issues. Sherwin was quick to respond to emails and provided exact responses and direction to correct the issue. Sherwin certainly saved the day and kept this project on time!

Date of experience: 15 January 2025


Rated 5 out of 5 stars

Sherwin and Rose could not have been…

Sherwin and Rose could not have been more helpful,they were both very knowledgeable and informative to my requirements.
Hard to find a person who wants to make sure you have everything you need and the service afterwards.
Thanks Alan

Date of experience: 13 January 2025


Rated 5 out of 5 stars

Great Experience

When calling TadiBrothers, Rose was the associate with whom I spoke. She was extremely polite and patient, and able to answer all my questions. Making such a large purchase without much knowledge of the product is nerve-wracking and having Rose to walk me through it was really helpful.

Date of experience: 13 January 2025


Rated 5 out of 5 stars

Josan

Josan, the service rep who helped me out, did a great job. She and her team did whatever it took to make sure my delivery address was reflected correctly on the order. Thanks Josan!

Date of experience: 14 January 2025


Rated 5 out of 5 stars

Order Update Response

JONAH was able to give me updates and options for my order that has been delayed because of the New Year's holiday and now the LA fires. I appreciated the quick response and helpful information.

Date of experience: 14 January 2025


Rated 5 out of 5 stars

I made purchase from Tadi Brothers back…

I made purchase from Tadi Brothers back in 2020 for a license plate backup camera the could be connected directly to the wire harness of my truck. After 4 years I needed to replace the original camera. Rose answered my call and located my file along with my part number. She was able to process the order and upgrade the shipping because I needed it quickly as I am traveling in a 5th wheel exploring the USA. Rose was very professional quick to act and answer all my questions. I want to give Tadi Brothers and Rose a "CONGRATULATIONS ON A JOB WELL DONE"

Thanks for everything
David Borders

Date of experience: 07 January 2025


Rated 5 out of 5 stars

This is the 2nd camera system that I've…

This is the 2nd camera system that I've bought from TadiBrothers, and I'm very pleased with the ease of installation, tech support and performance. If your looking for a camera system, I'd recommend calling them to explain what your using it on, they will assist you in picking the right system for your needs. I've dealt with Josan in their customer service, great person to speak. This is definitely a customer based company.

Date of experience: 09 January 2025


Rated 5 out of 5 stars

I was very impressed with Rose's…

I was very impressed with Rose's knowledge, courtesy and responsiveness. I am also very impressed with everything related to the website.
I would like to have info on all the products and services Tadi Brothers supplies, as well as have a conversation with one of the founders.

Thanks,
Robert Julius
Cell: 561 383 1256

Thank you

Date of experience: 08 January 2025


Rated 5 out of 5 stars

Extremely good product

Extremely good product , use it to watch horses while being transported in trailer . Jansen was extremely helpful and would recommend this product

Date of experience: 06 January 2025


Rated 5 out of 5 stars

Excellent support with installation instructions

Excellent support in obtaining installation instructions for a camera system I had purchased several years ago. Jonah was able to find my original order and then located and send me the installation information that I needed.

Date of experience: 14 January 2025


Rated 5 out of 5 stars

Josan was very helpful

Josan was very helpful -- she found my account and was able to accomodate my need for the sensor.
I will be in Reseda probably next week and i can pick up my order

Date of experience: 08 January 2025


Rated 5 out of 5 stars

I had absolutely no trust left in tadi…

I had absolutely no trust left in tadi brothers. At least 3 of my emails were never responded to and I couldn't get any help. I made one last ditch effort to call for support.And I got Sherwin on the phone. I wasn't really pleasant and he calmed me down and let me know that he would make sure it all went well and he would walk me through the whole process. I cannot state how great he was. Not only did he fully explain the process to me, but set me videos.And then when I had questions, I could email him and he would get immediately back to me any help me through the whole process.I now have a camera system that works the way I wanted to.And I cannot give enough praise to how good sherwin was.If I had a company and I needed someone for support. Sherwin would be the model.

Date of experience: 07 January 2025


Rated 5 out of 5 stars

License plate camera, and camper cameras

I have bought three camera systems from Tadibrothers. I use them on my camper and on my new truck. I bought the third system for my stepson for his camper. The quality and the clarity is excellent for these camera systems.
I bought a camera that was cheaper in the past from someone else. That camera was junk and very poor quality.
Once I found Tadibrothers, they are the only company I will buy from.

Date of experience: 06 January 2025


Rated 2 out of 5 stars

Buyer beware

I had been looking for parking sensors to supplement my 2014 GLK Mercedes and came across the Tadibrothers web site. The first thing that struck me were the number of spelling errors on the site. It gave me pause however I forged ahead. I first asked for preliminary installation guidelines and specs. But I was told that these were only provided after the sale.
Undaunted I ordered an 8 sensor system (4 front, 4 back) with 4 extension cables for thevfront sensors plus under bumper sensors so I didn't have to drill holes.
The system arrived with 8 sensors, 4 extension cables but only a 4 sensor 'brain'. I informed Tadi and they said the best that they could do was send me a complete 8 sensor brain kit with 4 added sensors for a discounted cost and...additional shipping costs and, for the 'favor' I needed to give them a 5 star review on trust pilot.
The new 'brain' arrived and after a great deal of labor running cables and mounting sensors I fired the system up only to find that the front sensors kept false triggering with an annoying beep from the display every time.
After some diagnosis I discover a bad front sensor and notified Tadi who agreed to send me a set of 4 sensors at a reduced shipping cost.
3 weeks went by and I discovered that UPS had lost the shipment. I notified Tadi and they agree to send 4 more (for a reduced shipping cost) and I insisted it be sent by mail (to reduce shipping and brokerage costs to Canada).
The 4 sensors arrived by mail with no brokerage fee but several days later UPS notified me of another shipment of 4 sensors that would arrive after I paid $50 for brokerage and taxes (I refused, Tadi shipping department seems to suffer from confusion as this was a duplicate shipment).
I replaced the faulty sensor and...same problem. I scoured the Tadi site and finally came across an obscure technical document that stated that sensors must be at least about 16 inches above the ground..sigh...my front sensors were to low. Again, I bit the bullet and ordered a pack of 4 stick on sensors to be sent by mail. When they arrived (by UPS!!) I noticed that the sensor cables did not have the special waterproof plug to add the Tadi extension cable to (this is not specied anywhere on their site) so, having lots of extra under bumper sensors I cut the connector off of 4 of them and soldered them onto the stick on sensors. Then I painted them with touch up paint (as instructed on the web site), mounted them, fired them up and..same problem..sigh!!. It must have been an epiphany or at least a moment of clarity when I realized that maybe the metal fleck paint (used on most modern cars) was the issue. I emailed Tadi support and they confirmed it (this info is nowhere to be found on their site but they say painting the sensors will not affect them). I removed the paint from the tip of the sensor cone and..voila.. no (or almost no) false triggers.
So my 9 month 'gong show' is over.
I must say that over many years I have dealt with numerous American companies whose sales, after sales and warranty support was exemplary, unfortunately Tadi seems to be an exception.
Final conclusion; if you have a vehicle without a camera or sensors then do yourself a favor, sell it and buy a vehicle with factory installed and calibrated devices (:-)
Addendum:Nov. 18/2024. After using my (almost working) wireless parking system for a few weeks I have concluded that the wireless system suffers false triggering due to noise. The front and back sensors are usually disabled until either the brake is pressed or reverse is selected. Nevertheless, while driving the display lights up and beeps randomly while momentarily showing a reading either from front or back sensors and it beeps annoyingly. It will be a long day and a dark night before Tadi fixes this so I simply disabled the beeper and ignore all display readings except those that stay on constantly.
One minor quibble; the sensors detect objects up to only 3 feet distance. This is fine for parking but it would be nice to have double the distance to detect the pedestrian (etc.) walking behind the vehicle as you back out of a stall.

Date of experience: 02 March 2024