Ultimateaddons Reviews

3,668  Excellent
TrustScore 5 out of 5

4.8

In the Motorcycle Equipment Store category

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Reviews4.8

3,668 total


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Rated 5 out of 5 stars

Excellent service

The Website was easy to use and the ordering process simple, when I used the Chat service to confirm some details the response was swift and helpful.
Thanks to Shelley for her email.

Date of experience: 09 January 2025

Reply from Ultimateaddons

Hi John,
Cheers for taking the time to leave your positive review!


Rated 4 out of 5 stars

Heated grips

The website is good and worked well. The grips came in good time and well packaged. Couple of things not so great, one of the battery connectors was missing so I had to take it off of another part I had. There is a chunky fuse holder that is difficult to put in a position out the way, why isn't it closer to the battery end? And there is no real auto turn off when not in use like Oxford ones despite the lingo saying there is, only works if battery voltage drops. Overall nice product, looks good works well and easy to use.

Date of experience: 12 December 2024

Reply from Ultimateaddons

Hi Steven,
Many thanks for your feedback.
glad you are happy with your purchase.
If you need any further support, please get in touch with our friendly customer service team by emailing sales@ultimateaddons.com
Kind regards,
Ultimateaddons


Rated 5 out of 5 stars

Ultimateaddons website is easy to use &…

Ultimateaddons website is easy to use & navigate. There products are very well made with goog quality materials.
I have one of their waterproof cases which works really well.
There website also lists replacement hinges & fitments which is good to know if needed.

Date of experience: 09 December 2024

Reply from Ultimateaddons

many thanks Clive for your honest review!


Rated 5 out of 5 stars

I'd like to add on that Ultimate Add-ons are the ultimate.

I really like Ultimate Add-ons. Everything they do seems like great quality and I found the customer services really helpful when I was confused about what mount I needed. They gave great advice and sorted my problem.

Date of experience: 05 December 2024

Reply from Ultimateaddons

You are welcome , thanks for your positive feedback!


Rated 5 out of 5 stars

Excellent customer service

Made 2 calls to check product fitting details and had excellent service both times.
Grips work very well but I didn't use the superglue provided, used regular grip glue instead and they have been fine. I powered them off a Healtech Thunderbox which works, but only after I figured out the control wire has to be connected to a switched live!

Date of experience: 19 November 2024

Reply from Ultimateaddons

Thanks very much for your awesome review Tim !!


Rated 5 out of 5 stars

Bought a set of the removable heated grips

Bought a set of the removable heated grips. Great idea and they fit perfectly with lots of extra bits for holding the battery. All feels great quality and looking forward to keeping my hands warm over winter.

Date of experience: 21 December 2024

Reply from Ultimateaddons

Thanks very much for the feedback Roger!


Rated 5 out of 5 stars

Ordered a Tough Case Motorcycle…

Ordered a Tough Case Motorcycle Handlebar Kit with Helix Swivel Mount - XXL (168 x 78mm)
Royal Mail missed the delivery date. I had a winged and UA got back to me with in hours great customer service and the case and bracket fit the new phone.
Thank you Team UA.

Date of experience: 20 December 2024

Reply from Ultimateaddons

You are welcome William, thanks!


Rated 2 out of 5 stars

Dual USB Charger With Handlebar Mount.

Dual USB Charger With Handlebar Mount.

Great charger which has outlasted many cheaper "Ebay" alternatives, there is however an issue with the handlebar mount ring, its just too weak. I have these on two bikes and over time not only have both failed (cracked), the spare rings supplied have also cracked. That's four handlebar mount rings over approx two years of use. Could this please be improved. Kind regards Ian

Date of experience: 10 December 2024

Reply from Ultimateaddons

update
Hi Ian,
Glad we could help you, we have sent an alternative charger and also some spare brackets for your original order.
Apologies again.
Kind regards,
Ultimateaddons
-
Hi Ian,
We are really sorry to hear this.
Our friendly customer services team have been in touch to offer an alternative and to try and help further.
Look forward to hearing from you so we can make things right.
Kind regards,
Ultimateaddons


Rated 5 out of 5 stars

A tailor made sale for iphone case

A tailor made sale made super easy. Excellent customer service. The product is yet to be tested, but having searched high and low for a case that is secure, weatherproof, touchscreen friendly and has a weatherproof charge aperture for an iPhone, together with the variety of attachment options, others have not come close. If it works half as well as the last one I had from Ultimate Addons for an enduro bike, I will be very happy.

Date of experience: 22 November 2024

Reply from Ultimateaddons

Hello Hay,
Many thanks for your detailed and positive review.
We appreciate your ongoing support.
Kind regards,
Ultimateaddons


Rated 5 out of 5 stars

Good quality kit at very reasonable…

Good quality kit at very reasonable prices. Leant my brother in law a phone holder for his bike and never got it back! No hesitation on ordering a second one for me.

Date of experience: 03 December 2024

Reply from Ultimateaddons

HI Dave
thanks for your great review and your support.
Kind regards
Ultimateaddons


Rated 5 out of 5 stars

Great Service, Great Product, Overall: Great!

The service is second to none. I gather it’s a family business, and you can really tell the commitment and passion when speaking.

When you telephone them, you get straight through to a person, rather than being asked to press buttons on digital menus. The person is then extremely friendly, helpful, and they really know their product.

The product is practical, robust and good value.

I’ve had a ‘phone case with a mirror attachment on my scooter for about eight years, and having recently changed mobile phone, needed a new phone case accordingly. 

Thank you for such excellent service. 

Date of experience: 11 November 2024

Reply from Ultimateaddons

Hi Paul,
Thank you so much for your fantastic review.
Kind regards
Ultimateaddons


Rated 5 out of 5 stars

Great service

Great service, really quick delivery and a good price, even better when sale is on. Really surprised when opened package, components bought was of high quality and now looking forward to using them.

Date of experience: 25 November 2024

Reply from Ultimateaddons

Hi there,
Thats good to hear! Many thanks for your 5 star review, we appreciate it.
Kind regards,
Ultimateaddons


Rated 5 out of 5 stars

Purchase issue resolved promptly

Had an issue with a purchase via a Facebook advert.
Their support people got in touch promptly via messenger and manually created an order for me.
Top service.

Date of experience: 02 December 2024

Reply from Ultimateaddons

Thanks Nigel, glad we could resolve this for you!


Rated 5 out of 5 stars

Highly durable products.

High quality products that are highly resistant to weather, vibration, dust and general environmental conditions.

The customer service is terrific.

I work in my spare time as an Uber delivery biker in Guatemala City and and before ultimate addons, I tried many plastic holders and phone cases and they always fell away causing damage to my smartphone due to bumpy roads.

Since I have ultimateaddons products, all those problems disappeared.

Really satisfied with the investment.

Date of experience: 05 November 2024

Reply from Ultimateaddons

We are delighted our solution has been a success for you, thank you for leaving us feedback!


Rated 5 out of 5 stars

Outstanding resolution to a problem

The replacement was delivered extremely quickly and fits better and works well.

The team at Ultimateaddons have been outstanding, especially Shelley who has dealt with the replacement effectively and without delay.

Thanks to everyone

Date of experience: 05 November 2024

Reply from Ultimateaddons

Hi David,
You are very welcome, we were pleased to help.
Glad to hear you are happy.
Kind regards,
Ultimateaddons


Rated 5 out of 5 stars

Very reliable holder and i recommend…

Very reliable holder and i recommend every one to have it. I drived my bike in the south mountains of Saudi Arabia for 4 days crossing 860 km, recorded videos over the cities and villages only because I was depending on Dango Design camea holder to hold my Action 4 camera. I was using my friend holder and upon returning home, immediately I purchased my own.

Date of experience: 09 October 2024

Reply from Ultimateaddons

Thanks for your great review and glad you are happy with this product.
Kind regards
Ultimateaddons