Ultimateaddons Reviews

3,681  Excellent
TrustScore 5 out of 5

4.8

In the Motorcycle Equipment Store category

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Reviews4.8

3,681 total


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Rated 5 out of 5 stars

I phone x case and fittings

Great product fast delivery highly recommend, found your product thanks to Richy Vida on YouTube.

Date of experience: 16 May 2018

Reply from Ultimateaddons

Hi Jay thanks for taking the time to leave a reply


Rated 4 out of 5 stars

Excellent product but just a little thing

The product is amazing, good quality and it's exactly what it look like from the website.

The only negative part is that the microphone is 100% isolated from the silicone and the cover so if you try to do a call people doesn't hear you. You can avoid the problem with a bluetooth device but it could be perfect if in the next models Ultimate Addons is gonna solve it.

Date of experience: 16 May 2018

Reply from Ultimateaddons

Hi Adriano

Thanks for the feedback, will pass it onto the relevant department.


Rated 5 out of 5 stars

Needed a product by the following day

Needed a product by the following day, and rang them to explain the predicament. They fixed it for me, and sent me the item recorded delivery, free of charge. Great products, even better service!

Date of experience: 16 May 2018

Reply from Ultimateaddons

Thanks Kristian


Rated 5 out of 5 stars

Best customer service I have ever…

Best customer service I have ever experienced. Asked on messenger if what I had ordered was right for what I already had on my bike, answered really fast and removed a part of my order that I didn't need and refunded the difference. Nothing to say about the customer service, just perfect.

Date of experience: 15 May 2018

Reply from Ultimateaddons

Hi Steven, thanks for taking the time to leave a review and glad you are happy with the level of support we offer our customers.


Rated 5 out of 5 stars

Satisfied French customer

I am a French customer for many years. I always equipped my bikes with your products. I am completely satisfied.

Date of experience: 11 May 2018

Reply from Ultimateaddons

Hi Pascal, thanks for your loyalty in the brand and for taking the time to leave a review


Rated 5 out of 5 stars

Everything is fine

Everything is fine. Very quick delivery, too. Even to Germany, it took less than a week! The quality of the case is very high as expected...

Date of experience: 11 May 2018

Reply from Ultimateaddons

Hi Peter, thanks for taking the time to leave a review


Rated 5 out of 5 stars

I was waiting for the new product and…

I was waiting for the new product and contacted the UltimateAddons's about when the new version would be available. I was added to the notification list. Later I received an email notification that they were taking pre-orders so I ordered. About 2 weeks later, I have my new product! Smooth, worked just as they stated.

Date of experience: 10 May 2018

Reply from Ultimateaddons

Hi Tony, thanks for taking the time to leave a review


Rated 5 out of 5 stars

I have been using Ultimate addons…

I have been using Ultimate addons products for 5 years now and really rate their waterproof phone housings. Excellent customer care and communication. Fantastic products.

Date of experience: 10 May 2018

Reply from Ultimateaddons

Hi Nicholas, thanks for leaving a review


Rated 2 out of 5 stars

Brilliant delivered in 2 days

Date of experience: 09 May 2018

Reply from Ultimateaddons

Hi John,
Thanks for the positive comment, perhaps there is a mistake with the stars allocation, we hope!!
All the best,
Ultimateaddons


Rated 1 out of 5 stars

Totally hopeless for off road…

Totally hopeless for off road motorcycling.....
Bought 2 of these now and both haven't lasted the day.
Opened one up and was able to re-solder some joints, but failed again the next ride..................Tried "customer support" ...not interested.

Date of experience: 08 May 2018

Reply from Ultimateaddons

Hi Matthew,
We are very sorry to hear this, can you please advise how you contacted our Customer Support as we endevour to reply to all messages within 24 working hours. We look forward to hearing from you and resolving your issue. Thank you.


Rated 5 out of 5 stars

Awesome product

Awesome product, excellent price and delivery speed.

Date of experience: 08 May 2018

Reply from Ultimateaddons

Hi Chris, thanks for taking the time to leave a review.


Rated 5 out of 5 stars

Great product

Great product. Would defo use company again.

Date of experience: 08 May 2018

Reply from Ultimateaddons

Hi Alan

Thanks very much for leaving a review.


Rated 4 out of 5 stars

Order was processed and received in a…

Order was processed and received in a very timely manner. I was made aware of where my package was at all times. Would definitely order again.

Date of experience: 07 May 2018

Reply from Ultimateaddons

Hi Bruce

Thanks for leaving a review, is there anything we could have done to make your experience better?


Rated 5 out of 5 stars

Perfect

Fast, friendly, Perfect! Friendly & fast Customer Service. Fast Shipping to germany. Good Products. Love Scotland. Thanks

Date of experience: 07 May 2018

Reply from Ultimateaddons

Hi Michael

Glad your happy with the service :-)


Rated 3 out of 5 stars

Ultimateaddons and their iPhone X motor cycle case

I have used Ultimateaddons before and loved the product even though the 2 cases I had for the iPhone 7 Plus both broke.
I was not happy to find out that they did not have a case ready for the iPhone X at the time it was launched, even with all of the online leaks about what it would look like.
So I have had to wait until now for it so I preordered at directly with UA, expecting it to be delivered the day it was released. Sadly it was not. I had to wait approx 3 extra days. And I had to chase to find out what was happening.
Even though they had provided me with a tracking number, the tracking site NEVER updated so I didn’t know where my order was at any time until it arrived.
The unit itself is great quality, and the long reaching clamps that hold the using closed do so with a reassuring snap. But the unit has lost the extra compartment (based on the iPhone 7 Plus case) at the bottom where the cable plugs in. While this makes its foot print smaller it makes it very difficult to remove the phone from the case not to mention while with gloves on.
The fabric safety harness that came with this case did not inspire confidence so I used the old one from the 7 plus case.
I did like the addition of the stand on the back of the case, but I can’t imagine a scenario where I would use it personally.
Overall the product is great and I would recommend it over all others but I feel it could be improved as above and UAs customer service experience is not the best (but far from the worst). When dealing with Apple accessories there is a level of expectation already set.

Date of experience: 03 May 2018


Rated 5 out of 5 stars

Perfect

Exactly what I’d ordered and great quality.

Date of experience: 01 May 2018

Reply from Ultimateaddons

Thanks Steve