3,884 total
Reply from Versicherungskammer Bayern
Hello Himanshu,
Thank you for your positive Feedback! We are pleased to hear that you are satisfied with our service.
Let us know if you require our support in any matter. Please follow the link and fill out the form:
https://www.vkb.de/anliegen-trustpilot
Stay healthy!
Kind regards
Michael from Client Service of Versicherungskammer
I am a customer by them since 6 years, i had very bad experience with them, the staff is not friendly, they fight on the call when you call them if need help!
So watch out before you sign with them!
Date of experience: 10 March 2023
Reply from Versicherungskammer Bayern
Hello Woofy TV,
I am sorry to hear that you are not satisfied with our service and made negative experiences with our staff within the past 6 years. I would like to change that if you gave me the chance. In order to help you, I need more detailed information about what happened. Please use our complaint form and fill in the details:
https://www.vkb.de/anliegen-trustpilot
As soon as I have all the information, I will take a closer look at your case and try to find a solution.
Until then: Stay healthy and
Kind regards
Anna from the client service of Versicherungskammer
I am writing my review in points for easy understanding,
1. I subscribed to this insurance company on January 2023 on a 3 year contract.
2. November 2023 - I wanted to cancel my subscription and submitted a formal request by approaching the bank.
3. December 2023 (mid) - My cancellation request was not taken even after few weeks and I visited the same bank and asked for the status of it. Again I was told that cancellation will be taken care of. I spoke to the customer care to ensure this time my cancel request is done properly.
4. December 2023 - I received another letter and they said they "SEPA DIRECT debit" is removed from my contract and asked me to repay it. I repaid the amount as soon as I read the letter.
5. January 2024 (first week) - I received a letter from Versicherungskammer Bayern stating that I had outstanding payment due to which they cannot accept my cancellation request. My payments were SEPA direct debit and all the money was paid on time and "I always had balance in my account". There was "no chance" that there was a payment due.
6. February 2024 - I was sent another letter and I was asked to pay the whole amount for the new insurance year.
Again i approached the bank and negotiated about this issue and I asked where was the miscommunication happening. I wasn't given a proper response and hence I ended up paying the amount for the new insurance year. Absolutely, I lost "TRUST" in this company. Congratulations :( :(
I wish there is an option to give 0 star or negative point for my experience.
Date of experience: 26 February 2024
Reply from Versicherungskammer Bayern
Hello Warum Msd,
Firstly, I am sorry that you have received such a picture from us. Of course, this goes against everything we stand for. I would like to take a closer look at the facts of the case. However, I need your support in this matter.
Please tell me about your problem using our complaint form at the following link:
https://www.vkb.de/anliegen-trustpilot
As soon as I have your details, I will look into your matter.
Until then: stay healthy and
Kind regards
Michael from Versicherungskammer customer service
I would give the service as 4 stars as of now, hopefully I will provide your service 5 stars in the near future 🌟
Date of experience: 17 February 2023
Reply from Versicherungskammer Bayern
Hello Mr. Ahmed,
Thank you for your positive Feedback! We are pleased to hear that you are satisfied with our service.
Let us know if you require our support in any matter. Please follow the link and fill out the form:
https://www.vkb.de/anliegen-trustpilot
Stay healthy!
Kind regards
Michael from Client Service of Versicherungskammer
Very trustworthy , gentle, quick and friendly. Love the team and the insurance is high class. Kind regards israa
Date of experience: 13 March 2023
Reply from Versicherungskammer Bayern
Hello Israa,
Thank you for your positive Feedback! We are pleased to hear that you are satisfied with our service.
Let us know if you require our support in any matter. Please follow the link and fill out the form:
https://www.vkb.de/anliegen-trustpilot
Stay healthy!
Kind regards
Anna from Client Service of Versicherungskammer
Wooooow I had a really good experience with this one 😜😜😜
Date of experience: 03 August 2023
Reply from Versicherungskammer Bayern
Hello Emily Cano,
Thank you very much for your kind words. I am very pleased that you are satisfied with our service.
If you still have something on your mind, please do not hesitate to contact us. The best way to do this is to use the following link:
https://www.vkb.de/anliegen-trustpilot
Have a good day. Stay healthy.
Kind regards
Anna from the customer service of the Versicherungskammer
From 3 years ago I have 2 insurances with vkb one is tooth insurance and the other one Haftpflichtversicherung.I can just recommend this insurance,always they answer all questions and for all the cases that I sent them the Bill,they paid all the caese.I didnt have even a single problem with this nice insurance.
Date of experience: 04 June 2022
Reply from Versicherungskammer Bayern
Hello F, thank you for your feedback. We are pleased to hear that you are satisfied with our insurance.
Date of experience: 25 October 2023
Reply from Versicherungskammer Bayern
Hallo Ingrid,
Ihr positives Feedback freut uns sehr. Vielen Dank dafür!
Sollte es doch noch etwas geben, das Sie uns mitteilen möchten, wenden Sie sich gerne an uns. Nutzen Sie bitte hierfür das Formular unter folgendem Link:
https://www.vkb.de/anliegen-trustpilot
Ihnen auf jeden Fall noch einen schönen Tag und bleiben Sie gesund!
Freundliche Grüße
Michael vom Kundenservice der Versicherungskammer
Date of experience: 17 July 2024
Reply from Versicherungskammer Bayern
Hallo Klaus D.,
Ihr positives Feedback freut uns sehr. Vielen Dank dafür!
Sollte es doch noch etwas geben, das Sie uns mitteilen möchten, wenden Sie sich gerne an uns. Nutzen Sie bitte hierfür das Formular unter folgendem Link:
https://www.vkb.de/anliegen-trustpilot
Ihnen auf jeden Fall noch einen schönen Tag und bleiben Sie gesund!
Freundliche Grüße
Michael vom Kundenservice der Versicherungskammer
Date of experience: 19 June 2022
Reply from Versicherungskammer Bayern
Hallo Alfred,
es freut mich, dass Sie eine positive Erfahrung mit uns machen konnten und der Sturmschaden reguliert werden konnte!
Gibt es noch etwas, das Sie loswerden möchten? Falls ja, nutzen Sie gerne unser Formular unter folgendem Link:
https://www.vkb.de/anliegen-trustpilot
Ich wünsche Ihnen auf jeden Fall noch einen schönen Tag. Bleiben Sie gesund!
Freundliche Grüße
Michael vom Kundenservice der Versicherungskammer
Date of experience: 23 April 2022
Reply from Versicherungskammer Bayern
Hallo Herr Büttner,
vielen Dank für Ihr Feedback. Es freut mich, dass Sie mit uns und dem Service zufrieden sind. Sollten Sie noch etwas loswerden wollen, zögern Sie bitte nicht. Nutzen sie dazu gerne das Formular unter folgendem Link:
https://www.vkb.de/anliegen-trustpilot
Nochmals vielen Dank und einen schönen Tag. Bleiben Sie gesund!
Freundliche Grüße
Anna vom Kundenservice der Versicherungskammer
Reply from Versicherungskammer Bayern
Hallo G. Bayer,
Ihr positives Feedback freut uns sehr. Vielen Dank dafür!
Sollte es doch noch etwas geben, das Sie uns mitteilen möchten, wenden Sie sich gerne an uns. Nutzen Sie bitte hierfür das Formular unter folgendem Link:
https://www.vkb.de/anliegen-trustpilot
Ihnen auf jeden Fall noch einen schönen Tag und bleiben Sie gesund!
Freundliche Grüße
Lara vom Kundenservice der Versicherungskammer
