614 total
Good coverage and strong signal. Prompt statistic for data used and remaining. Well done, Yesim.
Date of experience: 03 December 2024
Reply from Yesim
Thank you for your feedback! 😊 We're glad to hear you’re happy with the coverage, signal strength, and data tracking. We appreciate your support—well done to you too for choosing Yesim! ✨
This Yesim app is very helpful and makes your travel comfortable. Internet connection is great and this app could be advised for people who travel occasionally.
Date of experience: 21 November 2024
Reply from Yesim
Thank you for your wonderful feedback! We're delighted to hear that Yesim has made your travels more comfortable and hassle-free. Reliable internet is key while traveling, and we’re glad we could deliver! Perfect for occasional travelers and adventurers alike—thanks for recommending us! ✨
Me & my Husband recently both purchased and used yesim for cyprus holiday & Turkey holiday. Worked well in both countries and was really easy to install and use when arrived at both locations. We love that you can purchase & install but then perspone untill needed. We activated our esims just before we set off to the airport. Wottsapp customer services are amazing also! Would always use yesim for all our travels and recommend 10/10 , the company is brilliant!
Date of experience: 13 October 2024
Reply from Yesim
Hi! Thank you so much for your amazing review! 😊 We're happy to hear that Yesim worked perfectly for both your Cyprus and Turkey holidays, and that you found it easy to install and use. It's great that the option to postpone activation until needed was helpful for you! We're also happy our WhatsApp customer service was there for you. We're honored to be your go-to for travels and appreciate the 10/10 recommendation! Safe travels and we're always here if you need us! 🌍✈️
I have been using the app for 2 years. No complaints. I recently bought 20 gigabytes for $20, the speed was on average 30 Mbit/s. I updated the tariff to Unlimited for a day, the speed dropped to 3 Mbit/s. The location of use did not change, the support responded slowly, they made me do a Speedtest 3 times and in the end they said that the problems were on my side. Spat. I bought a tariff on Mobimatter 15 gigs for $11.99, the speed was 134 Mbit/s. Both YeSim and Mobimater worked on Verizon Mobile networks. The support did not solve the problem in any way.
Date of experience: 24 October 2024
Reply from Yesim
Thank you for sharing your experience with us. We’re sorry to hear about the speed issues you faced. It’s concerning to know that our team couldn’t resolve this to your satisfaction. We’ll review your feedback to improve our support and connectivity. If you’d be open to giving us another chance, please reach out to: complaints@yesim.app, and we’ll do our best to make things right. Thank you for your patience, and again, we apologize for the inconvenience. 🧡
Bought a 7 day unlimited data plan for the balkan. Everything worked fine but on the fifth day I received an e-mail that my plans was about to expire in 12 hours. Way to early (!) and I've send them an email right away but unfortunately I'm still waiting on a respons.
Date of experience: 12 November 2024
Reply from Yesim
Hello,
We’re sorry to hear about the confusion with your plan's expiration and the delay in our response. That’s definitely not the experience we want for you!
Please reach out again to our support team at: support@yesim.app with the details, and we’ll make this right. If there’s been an error, we’ll ensure it’s corrected or provide a refund.
Thank you for your patience, and we’re committed to improving your experience. Safe travels with Yesim! 🧡
I have used the e-sim internet for Turkey and UAE. In both countries the SIM card was working without any complications and the internet speed was excellent.
When I wasn't sure about something I just contacted the customer support and in few minutes someone came to help me with my plan.
Date of experience: 22 October 2024
Reply from Yesim
Thank you for sharing your experience! 😊
We’re delighted to hear that the eSIM worked smoothly in both Turkey and the UAE, with excellent internet speed.
Our support team is always here to help, so it’s great to know they could assist you quickly. Wishing you more hassle-free travels ahead! 🧡
Customer Service was very responsive but it took time to find the solution to achieve activation after arrival (use of a vpn). The list of in country providers in the app seems inaccurate and as automatic network selection seemed ineffective this meant trial and error to get a reasonable speed connection. Very good value once connected.
Date of experience: 04 November 2024
Reply from Yesim
Thank you for your feedback! We’re glad to hear that our customer service was responsive, though we apologize for the time it took to find a solution.
We understand that network selection and connection speed are critical, and we’re working on improving the accuracy of in-country provider information in the app. If you have any further questions or suggestions, please don’t hesitate to reach out.
We appreciate your patience and are happy that you found value in the service once connected! 😊
September 2024...my wife and I purchased e-SIM's from yesim for an upcoming trip to Australia. $75 CAD for unlimited data, no voice, for 30 days. Their setup instructions were poor and difficult to follow. We were unable to get it to work, even after arriving in Australia.
A friend we were travelling with went into a Telstra store in Sydney, Australia upon our arrival. He purchased an e-SIM there for $27 CAD giving him enough data for 30 days, plus enough voice calls to get us through the 28-day vacation where we needed to confirm some reservations, call restaurants, etc. While we were in the Telstra store, I asked the salesperson if he could look at our iPhone settings for the yesim e-SIM and see if he could get it working. He very happily did, and in a few minutes he had us up and running...thank you Telstra!
But that wasn't the end of our problems. Part of our vacation included 2 days on Kangaroo Island. We discovered that with our yesim e-SIM's we had no coverage there at all, so we could only text back home to Canada when we got to our hotel's wifi.
I would NOT recommend yesim to others.
Date of experience: 25 September 2024
Reply from Yesim
Thank you for sharing your detailed feedback. We’re sorry to hear about the difficulties with setup and coveragel. We apologize for the issues on Kangaroo Island and understand how valuable even brief local calling can be for trip logistics.
Unfortunately, we cannot provide speeds higher than what local carriers offer. Sometimes, we can improve the connection by making adjustments to your phone settings. Simply reach out to our support team directly from the app or at: support@yesim.app, and we will do our best to enhance your connection speed and stability.
We’re working on improving our setup guides and optimizing coverage in remote areas. Your input is truly helpful for guiding these improvements, and we’re committed to providing a better experience in the future.
Safe travels, and thank you again for your honest review. 🧡
Reply from Yesim
Hello! 😊
Thank you for your feedback! We’re so glad to hear that everything worked smoothly during your time in Saudi Arabia. If you ever need assistance or have suggestions, feel free to reach out.
Wishing you seamless connections and happy travels! 🌍✈️✨
This app has been invaluable to myself as a pilot. My main provider covers a lot of destinations within Europe but the ability to have a global sim for the places where I’m not covered and have to pay through the nose for a “roaming pass” is great. The global sim is great for per MB usage to stay connected, but the ability to activate postponed unlimited plans for my layovers is fab. Can use the global sim to activate my local pass for 24 hours at a time. My main one is Egypt. Good luck finding cheaper data for the odd day here and there. I feel slightly smug when other crew are clinging to hotel WiFi!
Date of experience: 31 July 2024
Very useful app. Using it for last 4-5 years. Had problem in installing eSIM on my new phone. Wrote to the support team. Got very quick answer with help on email and message on WhatsApp Very professional support team and app. Sure will recommend to everyone.
Date of experience: 14 October 2024
Reply from Yesim
Thank you for your kind words! 😊
We’re delighted to hear that you've been using Yesim for 4-5 years and find it so useful. We appreciate your recommendation and look forward to continuing to serve you! 🌍📱🙌
Yesim has brought a lot of convenience to the travellers. It should develop to as well as the physical SIM card functionality which the customers don’t need to do anything after installing it. Thanks Yesim for making our life easier!
Date of experience: 22 September 2024
Reply from Yesim
Hi! Thanks for your thoughtful feedback! 😊
We're so happy to hear that Yesim has made your travels more convenient. We appreciate your suggestion to further streamline the experience, and we're always looking for ways to improve. If you ever need anything, we're here to help.
Safe travels and thank you for choosing Yesim!
Very easy to setup the eSIM, works flawlessly, and if there are ever any technical issues (rarely, or user's fault), then the team is very responsive and quick to fix it. Would highly recommend!
Date of experience: 14 October 2024
Reply from Yesim
Thank you for your kind words! 😊
We're glad you found the eSIM setup easy and that it worked smoothly for you. It's great to hear our team could quickly assist whenever needed.
We appreciate your recommendation and hope you continue to enjoy using Yesim! 🌍📱
Easy to use and I liked the plan (Middle East) on a visit to Jordan, Egypt, United Arab Emirates and Saudi Arabia. The infinity plan takes the guess work out.
Date of experience: 09 November 2024
Reply from Yesim
Hello! 😊
Thank you for sharing your experience! We’re so glad you found Yesim easy to use and enjoyed the Middle East plan during your travels. The Infinity plan is designed just for that—making connectivity hassle-free!
Wishing you more seamless adventures, and thank you for choosing Yesim! 🧡
The app works excellent in all European countries where I have been.
Great customer support - gives clear instructions how to set up the app
10/10
Date of experience: 13 November 2024
Reply from Yesim
Hello! 😊
Thank you for your fantastic feedback! We’re so happy to hear the app worked perfectly across Europe and that our customer support could assist you with clear instructions. Your 10/10 rating means a lot to us!
Wishing you more seamless travels ahead. Thank you for choosing Yesim! 🧡
The pricing is fine.
But you cannot buy more than 1 esims on 1 account, so if you want 2 you'll need 2 accounts. Which seems weird to me.
And esims start automatically on the date of purchase, it doesn't matter if you use it already or not. Unlike other providers.
Date of experience: 18 August 2024
Reply from Yesim
Thank you for sharing your experience, we're happy to share that we'll be implementing a feature for multiple eSIMs on one account soon. Also, here's a tip: when you buy a eSIM you can select an option 'Activate later'. This way, the eSIM will only start when you activate it in the app.
Easy to sign up and get connected.
Not helpful to have search pages conceded to Polish language.
Also unhelpful to only receive email when at 30% remaining in balance. Would be better to do more often at an earlier stage.
Date of experience: 21 July 2024
Best eSim out there. I have used Yesim in three different countries now and the speed has been second to none every single time.
Easy to install - no technical knowledge needed. I have never had a problem and it’s been bang on every single time. Would highly recommend Yesim to those travelling around Europe or who don’t need a traditional sim.
Date of experience: 14 August 2024
Reply from Yesim
Hi! Thank you for your fantastic review! 😊 We're thrilled to hear that Yesim has worked flawlessly for you in multiple countries with great speeds and easy installation. Your recommendation means a lot to us!
Have a wonderful day and happy travels!
Used a few eSims, but I needed one for Bosnia which a lot of eSim providers did not support, so switched to Yesim!
Downloaded the app, great for tracking usage and activating the SIM, within a minute or being on Bosnia I enabled the SIM and it came alive right away without a hitch for my entire trip.
Would recommend and use again!
Date of experience: 18 August 2024
Reply from Yesim
Hi! Thank you for your awesome review! 😊 We're thrilled that Yesim worked seamlessly for you in Bosnia when other providers didn’t, and that you found the app great for tracking and activation. We appreciate your recommendation and look forward to serving you again!
Have a fantastic day and happy travels!
Great app! Use it in my every trip. Saves me a lot of money on my roaming! 100% recommend!
Date of experience: 14 December 2024
Reply from Yesim
Hello! 😊
Thank you for your kind words! We’re so happy the app has been useful to you. If you ever need help or have any suggestions, don’t hesitate to reach out.
Safe travels and seamless connections! 🌍
