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Reviews4.3
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Work worldwide
Easy to install and very cheap. With international eSIM you can use worldwide without change your plan or buy an another one.
I changed my iPhone and my eSIM was transferred very easily after my request to the customer support. They are very helpful
Date of experience: 22 September 2024
Yesim e-sim performed very well in Georgia and Russia…
Yesim e-sim performed very well in Georgia and Russia. Connecton was lost a couple of times, but restarting the phone usually solved that problem immediately. Internet speed was adequate for all of my needs.
Date of experience: 10 October 2024
Reply from Yesim
Hi! Thank you for sharing your experience! 😊 We're happy to hear that Yesim performed well in Georgia and Russia. Sorry about the occasional connection drops, but glad a quick restart fixed it! It's great to know the internet speed met your needs. If you ever need assistance, we're here to help. Safe travels! 🌍
YESIM Internet Worldwide!
the workes on YESIM all very helpful! They try to help you in much ways to reslove your problem, they try the best and problem is resloved perfect! I really recommend people who want internet for Balkan country, or even Europe etc,, try YESIM👋
Date of experience: 26 September 2024
Reply from Yesim
Thank you for your feedback! 😊
We're so glad to hear that our team was able to help you and resolve your issues effectively. It’s great to know you’d recommend Yesim for those traveling to the Balkans, Europe, and beyond.
We appreciate your support and wish you smooth connections wherever you go! 🌍📱👍
It was up to the job!
It worked as expected. Quick transition of network between countries as I used the regional plan for the Balkans. Even in some of Balkans more remote places, I still got enough coverage to not be let down.
Date of experience: 06 October 2024
Reply from Yesim
Hi! Thanks for sharing your experience! 😊 We're glad to hear the regional plan for the Balkans worked smoothly for you, even in remote areas. It’s great that you had consistent coverage while traveling. If you ever need anything, feel free to reach out. Safe travels! 🌍✈️
Yesim is an excellent app for…
Yesim is an excellent app for travelers! Easy eSIM activation, a wide selection of countries, and convenient rates. I use it in different countries; the connection is stable, and support is always available. I recommend it to anyone who wants to stay connected without any hassle.
Date of experience: 18 October 2024
Reply from Yesim
Thank you for the fantastic review! 😊
We're happy that Yesim has been a reliable travel companion for you, with easy activation and stable connections across countries. If you ever need assistance, our support team is here to help.
Happy travels, and thanks for recommending us! 🧡
I am having awful experience with Yesim
I am having awful experience with yesim. I am in Spain/Salou, I have chosen the Yesim generally for unlimited data sharing because I am travelling with family. So, in short, the download speed is approximately 0.04 Mbps. I wrote them, they send me some instructions what to do to make the speed better, and its all is going on about 6 days, today I wrote them that it is last time that i am doing their instructions an they should refund the payment and cancel the tariff plan, the answer is literally following
We are very sorry that you have a negative impression of our company. Your issue requires further analysis, so I will pass it on to our specialist for a more detailed review. Please expect some time and we will try to provide you with a response as soon as possible. Thank you for your patience and understanding 🤝
:)
Date of experience: 06 August 2024
Reply from Yesim
Thank you for bringing this to our attention, and we sincerely apologize for the frustrating experience you've had. We understand how important reliable service is, especially when traveling with family. To ensure your concerns are addressed properly, please contact our senior management directly at complaints@yesim.app. They will investigate your case thoroughly and work towards a resolution. We appreciate your patience and will do our best to resolve this situation swiftly.
Great experience
Everything worked fine. Just a small issue on our side.
+ Easy activation
+ No app needed
+ Sufficient speed
+ Great coverage
+ Unlimited sharing via hotspot
Date of experience: 24 August 2024
Reply from Yesim
Hi! Thank you for your feedback! 😊 We're glad everything worked well for you, despite the small issue on your side. It's great to hear that you enjoyed the easy activation, sufficient speed, and unlimited hotspot sharing.
Have a great day and happy travels!
Great app
Great app, very easy to use and the instructions on setting up was easy to follow. We also had very good coverage when we were abroad.
Date of experience: 17 November 2024
Reply from Yesim
Thank you for your wonderful feedback! It’s great to hear that you had excellent coverage during your travels. Wishing you many more seamless experiences abroad! 🌍✨
Happy customer
I like the app and got good customer service when I needed help. The only downside was that a few more steps were required for the sim to work than in the original instructions. But thanks to the customer service I got the sim to work quickly.
Date of experience: 23 September 2024
Reply from Yesim
Hi! Thanks for your feedback! 😊
We're glad you like the app and had a positive experience with our customer service. Apologies for the extra steps needed to get the SIM working, but it's great to hear that our support team was able to assist you quickly. If you ever need help again, we're here for you!
Safe travels! 🌍✈️
Double check the instructions.
I followed their instructions which required me to turn on roaming. I should not have trusted them.
I of course got charged for all the roaming.
Sigh.
Date of experience: 04 October 2024
Reply from Yesim
I’m sorry to hear about the confusion. The instructions we provided are specifically for our eSIM service, as we’re your roaming partner, not a local operator. It seems there may have been a misunderstanding about the product you’re using. Could you please clarify which instruction may have caused any misunderstanding?
Excellent Service and Seamless Experience!
Here’s a suggestion for your review on Yesim’s Trustpilot page:
I a fantastic experience using Yesim! The setup was incredibly easy, and I received prompt support whenever I had questions. The service works flawlessly, providing reliable connectivity while traveling. It made staying connected hassle-free and convenient. Highly recommended for anyone in need of a dependable eSIM solution
Date of experience: 04 November 2024
Reply from Yesim
That's a fantastic review!
Thank you for sharing your positive experience with Yesim. We’re delighted to know that the setup was easy, support was prompt, and connectivity was reliable during your travels. Your recommendation means a lot and helps others looking for a dependable eSIM solution. 😊
Great overseas Esim…
I’m a senior and I found Yesim very easy to set up. Once we landed in Sri Lanka the phone immediately locked into the local service and I had no problems at all. Good signal for the whole of our trip.
Date of experience: 11 October 2024
Reply from Yesim
Hi! Thank you for your feedback! We're so happy to hear that setting up Yesim was smooth and hassle-free for you, especially during your trip to Sri Lanka. It's great to know you had a strong signal throughout your journey! If you ever need any help in the future, we're here for you. Safe travels! 😊
Top Service!
Top Service!
Had some issues at first but the supported helped me after just 10 minutes. Very good experience
Date of experience: 03 November 2024
Reply from Yesim
Thank you for your feedback! 😊 We're glad to hear that, despite initial issues, our support team was able to assist you quickly and effectively. We’re happy that you had a positive experience overall. Enjoy using the app!
Mostly internet worked good
Mostly internet worked good, but once it happened a strange thing when internet suddenly disappeared and I needed to do initialization procedure again to have it working. Why it happened I didn't understand.
Date of experience: 12 October 2024
Reply from Yesim
Sorry to hear about the trouble you experienced! 😕 It sounds like a connectivity glitch that required a reset. Sometimes network settings can get disrupted, but we're glad you were able to get it working again after reinitializing. If this issue happens again, please feel free to reach out to our support team—they're always ready to help! 📱🌐
Buy local SIM card (China)
Much slower connection compared to my wife, who bought a local Chinese SIM card on the airport. Also she paid less and had a number included.
Date of experience: 30 August 2024
Reply from Yesim
Hi, we're sorry to hear that the connection speed wasn't what you expected compared to a local SIM.
We appreciate your feedback and understand the frustration. While Yesim aims to provide convenience and global coverage, local SIMs can sometimes offer different pricing and features. If you'd like us to look into your connection issues further, please feel free to reach out to us at: support@yesim.app.
We'd be happy to assist you!
Unlimited data
Unlimited data, but no speed after undefined border.
Date of experience: 01 December 2024
Reply from Yesim
We’re sorry for any confusion. 😔 Unlimited data plans may include a fair usage policy that could reduce speed after a certain threshold, depending on the local provider. Please contact us at: support@yesim.app so we can clarify and assist you further. Thank you for your understanding! 🙏
So easy to install
Well I checked around for what I thought was the best esim to give me unlimited data in Spain and and I found Yesim. The reviews looked honest and rated it very highly. I wanted one that was easy to install and Yesim couldn't have been easier, the instructions are clear and concise and with just one minute the esim was installed and I just need to press activate before I depart for my holiday. I can't forsee any problems so I'm very happy with the price and product.
I've now returned from my holiday, and I can honestly say that Yesim worked perfectly. I activated the esim 24 hours before departure and within 2 minutes of arriving at Palma airport, my mobile was up and running. I never lost data / signal at all over the 2 weeks. I will definitely use Yesim next time.
Date of experience: 23 July 2024
NEVER CHOOSE YESIM!!
NEVER CHOOSE YESIM!!
Hotspot function does not work, although it is promised on their website to do so.
I never had such a bad customer experience as with them. I have been in contact with the for a week now with a simple problem without any success.
And after a week they finally get back with the message “we can not help you”.
I have been asking for a refund twice already, but they just don’t react on that. It’s the old tric: ignore so long that you get tired of them and take your loss.
NEVER AGAIN!!
Date of experience: 10 August 2024
Reply from Yesim
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We're sorry to hear about the issues with the hotspot function and the delays in our customer support response.
Please know that we are taking your concerns seriously and will look into your case to ensure won't happen again. Thank you for your patience, and we will strive to make things right.
So so
Unfortunately, the internet during my vacation was really slow, I couldn’t go in social media fast and well. And pricy, I’d buy 500Gb of internet for 15 euro in Montenegro!)
Date of experience: 17 August 2024
Reply from Yesim
Sorry to hear about your experience! Please reach out to our customer service team, and we'll either make sure everything works or issue a refund. We apologize again for the inconvenience.