Zzoomm Full Fibre broadband Reviews

Hi Steve,

Thank you for your detailed feedback! We're so glad to hear that our tech support was able to resolve your issue in a knowledgeable and supportive way. We apologise for the slight lag in communication; we’ll definitely look into it to improve the experience. Your kind words mean a lot, and we appreciate your understanding. Thank you for choosing Zzoomm!

Thank you,
Elycia

Hi Ms S A Siddall, sorry to hear about your experience. To fully investigate we have requested contact information from you so that we resolve the situation. Please respond to this request which will come from Trustpilot on our behalf.

Update:
Hi Ms S A Siddall,

Thank you for replying to our request for more information. We have followed this up with our customer care team who have been in contact with you in regards to the issues you are experiencing and your renewal. Our team are sending an engineer out to your property this week to help with your connection and your devices so we can ensure everything is working correctly for you. We apologise for any inconvenience this has caused and if there is anything else that you would like to discuss, please don't hesitate to reach out. Thank you.

Hi Mr Carr, we're sorry to hear about your experience.

We've requested more information from you so that we can fully investigate the matter. Please respond to the request which will come via email from trustpilot.

In the meantime please contact our customer support team by emailing help@zzoomm.com and we'll get any issues sorted ASAP.

Update:

Hi Mr Carr,

Unfortunately, you haven't responded to our request for more information. So you are aware, we are unable to see your contact details and as such we do not know which customer you are. We've requested contact information, via Trustpilot, from yourself so that we may discover who you are and come to a satisfactory solution ASAP. We've yet to receive that information and the request expired on Friday 3rd January 2025.

We're keen to discuss your renewal and ensure that you are happy going forwards. Please respond to the request which should have come from Trustpilot via email to your inbox.

Thank you.

Hi Heather,

Thank you for your wonderful feedback! We're delighted to hear that Omar and Colin provided such friendly, professional service and ensured everything was working perfectly before leaving. We'll be sure to share your kind words with them. Enjoy your new broadband!

Thank you,
Elycia

Hi Kazie,

Thank you for your kind feedback! We're delighted to hear that Rob and Randall provided clean, professional, and timely service. It’s great to know they left such a positive impression. Your recommendation means a lot to us—thank you for choosing Zzoomm!

Thank you,
Elycia

Hi Aaron,

Thank you for your fantastic feedback! We're so glad to hear that Dipak provided a fast, friendly, and stress-free installation experience. Punctuality and helpfulness are what we aim for, and we’re thrilled to know we delivered. Thank you for choosing Zzoomm!

Thank you,
Elycia

Hi Linda,

Thank you for sharing your experience! It's great to hear that Colin and Dean were a pleasure to deal with, taking the time to listen to your preferences and providing a neat and efficient installation. Their friendly and professional approach is commendable. Enjoy your new setup!

Thank you,
Elycia

Hi Harrison, sorry to hear about this. It sounds like there may be an issue with Wi-Fi here rather than the broadband speed. This also sounds like a fixable issue which we'll be glad to set right.

Have you contacted us about this issue previously? We're happy to fix any issue as soon as possible, however, we need to be made me aware of it to set it right.

We've requested more information from you so that we can fully investigate the matter. Please respond to the request which will come via email from trustpilot.

In the meantime please contact our customer support team by emailing help@zzoomm.com and we'll get any issues sorted ASAP.

Hi David,

Thank you for your wonderful feedback! We're so glad to hear that Randall and Robert were helpful, answered all your questions, and left the space tidy. Your satisfaction means a lot to us, and we’re thrilled to know you had such a positive experience. Thank you for choosing Zzoomm!

Thank you,
Elycia

Hi Connor,

Thank you for sharing your feedback! We're thrilled to hear that Paul and Daniel were on time, considerate, and efficient during the installation. It’s also great to know that Mark was able to help resolve your technical issues. We truly value providing knowledgeable support and courteous service, and we appreciate you recognizing that. Thank you for choosing Zzoomm!

Thank you,
Elycia

A wobbly start put right by the team. Great to hear it Mark.

Hi Gareth,

Thank you for your feedback! It's wonderful to hear that Georgina provided such punctual, friendly, and professional service. She’ll be thrilled to know she earned full marks from you. 😊

Thanks for choosing Zzoomm!
Elycia

visit Zzoomm.com/refer Wayne and you can earn cash whilst recommending friends and family. Have a great New Year!

Hi Joe,

Thank you for sharing your experience! It's wonderful to hear that Zsombor and Dipal provided fantastic service, combining friendliness and professionalism. We're glad the installation was thoughtfully positioned and looks great. Welcome to Zzoomm, and enjoy your lightning-fast broadband.

Hi Dale,

Thank you for your kind words! We're thrilled to hear that Iris and Kieran provided excellent service, being both professional and friendly during your installation. We’re glad they made the process simple for you. Thank you for choosing Zzoomm!

Thank you,
Elycia

Hi Sarah,

Thank you for your kind feedback! We're so pleased to hear that Randal and Rob were polite, respectful, and efficient during their visit. It’s wonderful to know they provided friendly and helpful answers to your questions. Thank you for choosing Zzoomm, and we appreciate your positive review!

Thank you,
Elycia

Let's get this fixed shall we Kai? Pop an email over to help@zzoomm.com and we'll make sure everything is sorted for you to enjoy the broadband that you deserve.

We've requested more information from you, this request will come in the form of an email from Trustpilot. Please respond so that we can fully investigate the matter.

Hi Michael,

Thank you for sharing your experience! We’re thrilled to hear that Georgina and Craig provided such excellent service. It’s great to know they were able to meet your needs and ensure everything was perfect. We appreciate your kind words and high recommendation!

Thank you,
Elycia

Thank you for the stunning review, Jack and Happy New Year to you too!