Zzoomm Full Fibre broadband Reviews

5,267  •  Excellent
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Following a local problem with the…

Following a local problem with the server the online technician said there was a problem with the light being sent to our address (told it was too low). No more mention but then out of the blue they said there was too much light now and want to send a technician to physically attend to check out the problem. Certainly an improvement on our 43 year experience with BT. This is a company that appears to be monitoring there service commitment and dealing with it on a proactive basis. Keep up the excellent service.

Date of experience: 26 December 2024

Reply from Zzoomm Full Fibre broadband

it's great to hear a good story when something goes amiss Terry. We're sorry about the problem to begin with but glad it was sorted to your satisfaction. We're always here if you need us Terry! thank you for the great review.

Rated 5 out of 5 stars

Cheap monthly fibre

Cheap monthly fibre, fast installation and Great service from Georgina

Date of experience: 10 January 2025

Reply from Zzoomm Full Fibre broadband

Hi Holly,

Thank you for sharing your experience! We're thrilled to hear you found our fibre service affordable, installation swift, and Georgina's assistance exceptional. If you ever need further support, we’re here to help.

Thank you,
Elycia

Rated 5 out of 5 stars

Amazing service

Very punctual and efficient, as well as extremely helpful and friendly. I’d absolutely recommend working with this company, and a special thanks to Rob and Randal for the installation.

Date of experience: 07 January 2025

Reply from Zzoomm Full Fibre broadband

Hi Tomohisa,

Thank you for your wonderful feedback! We're so pleased to hear that Rob and Randal provided punctual, efficient, and friendly service during your installation. Your recommendation means a lot to us, and we’ll be sure to share your kind words with them. Thank you for choosing Zzoomm!

Thank you,
Elycia

Rated 5 out of 5 stars

Great installation today from Joe.

Great installation today from Joe.
Very polite and explained everything to us.

Date of experience: 08 January 2025

Reply from Zzoomm Full Fibre broadband

Hi,

Thank you for sharing your experience with Joe's installation service! We're delighted to hear that he provided excellent service and explanations throughout. If there's anything else you need assistance with, please let us know.

Thank you,
Elycia

Rated 5 out of 5 stars

Great Service

Hello just wanted to leave some feedback regarding the service visit today. Firstly Joseph the engineer called to see if he could attend my property earlier than planned which I was happy about and he arrived promptly around 30 mins later. When he arrived he introduced himself and got to work, he worked through the issues we had and fixed the problem, whilst at the property he was polite, professional, efficient and friendly. The customer service we have received received from Zzoomm and Joseph has been great, Thank you
Sarah

Date of experience: 18 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Sarah,

Thank you, Sarah, for sharing such wonderful feedback! We’re delighted to hear that Joseph provided polite, professional, and efficient service while resolving the issues you experienced. It’s great to know he kept you informed, arrived promptly, and made the experience a positive one. We’ll be sure to pass along your kind words to Joseph and the team—thank you for choosing Zzoomm!

Thank you,
Elycia

Rated 5 out of 5 stars

Zzoomm are fantastic

After losing patience with the complete inefficiency of trying to get broadband installed with EE, I decided to go with Zzoomm, my neighbour had an installation a few weeks ago and using his recommend a friend link we both are due a cash reward.
I arranged to have my installation on 23rd December and from the moment I contacted this amazing company I had regular emails keeping me fully informed. Luke and Bradley arrived on time on the arrangerd day and were absolutely lovely. Polite, respectful, efficient and tidy. The installation went smoothly and I can fully recommend Zzooom to anyone wishing for a reliable, service from a company who actually care. Thank you

Date of experience: 23 December 2024

Reply from Zzoomm Full Fibre broadband

You've made us blush, Wendy! thank you for the brilliant review.

Keep an eye on your inbox in a few months as you'll be enjoying your referral cash soon!

Rated 5 out of 5 stars

Booked in Wednesday and all setup and…

Booked in Wednesday and all setup and connected on Friday. I had been waiting on Virgin media for 5 weeks to get me set up and enough was enough, I cancelled the appointment and went with Zzoomm, wouldn't look back, or go with virgin media in the future. I work from home full time and I had just moved into a new house in a new location, I needed internet otherwise I can't work, Zzoomm, you're amazing,thanks. Also the tech that came was very friendly and helpful and good at his job. One happy customer.

Date of experience: 20 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Lewis,

Thank you for sharing your experience! We're so glad to hear that we were able to get you up and running quickly, especially when it was crucial for your work. It's great to know that the technician was friendly and helpful too. We're thrilled to have you as a happy customer, and we appreciate your kind feedback!

Thanks again,
Elycia

Rated 5 out of 5 stars

Router dead

On initial call the receptionist was most polite and helpful. A lovely manner and informed me what she thought the problem was. Arranged an engineer visit that day. Informed by text who was coming and when. Arrived when expected and fixed the fault
Excellent performance by all involved.

Date of experience: 16 December 2024

Reply from Zzoomm Full Fibre broadband

Hi John,

Thank you for sharing your wonderful experience! We’re so pleased to hear that our receptionist provided polite and helpful service, and that the process was smooth from arranging the engineer visit to resolving the issue. It’s great to know everything was handled promptly and professionally. Your kind words mean a lot to us—thank you!

Thank you,
Elycia

Rated 5 out of 5 stars

Kieran and Iris We’re fast and…

Kieran and Iris We’re fast and professional at installing my fibre and it’s all working well.

Date of experience: 03 January 2025

Reply from Zzoomm Full Fibre broadband

Hi Joe,

Thank you for your feedback! We're so happy to hear that Kieran and Iris provided fast and professional service, and that your fibre is working well. We’ll be sure to pass along your kind words to them. Thank you for choosing Zzoomm!

Thank you,
Elycia

Rated 5 out of 5 stars

Great experience

Paul and Dan came to install the internet. Great service the guys were great. Explained everything about the internet and the set up as well a cleaned up after the install. Excellent service.

Date of experience: 31 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Angelika,

Thank you for your kind words! We're thrilled to hear that Paul and Dan provided great service and took the time to explain everything clearly while also ensuring the area was clean afterward. We truly appreciate your positive feedback!

Thank you,
Elycia

Rated 5 out of 5 stars

Excellent Service

I had ZZoomm Broadband installed 2 days ago and all going well so far.
Randal and Rob, the technicians who came to install it, were very prompt, professional and efficient. They did a very neat, tidy job and provided Excellent and friendly service. They answered all my questions and gave useful advice.
I was very impressed with how neatly they installed everything, both inside and outside - great job!
Thank you.

Date of experience: 18 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Sue,

Thank you so much for your kind feedback! We're delighted to hear that Randal and Rob provided excellent service and took the time to answer all your questions while ensuring the installation was neat and tidy. We’ll make sure to pass along your appreciation to them!

Thank you,
Elycia

Rated 5 out of 5 stars

Great service from Randall and…

Great service from Randall and Bob/Rob(?) they were professional, knowledgeable, swift and tidied up afterwards.

Date of experience: 07 January 2025

Reply from Zzoomm Full Fibre broadband

Hi,

Thank you for your wonderful feedback! We're so glad to hear that the team provided professional and knowledgeable service, completing the job swiftly and leaving everything tidy. Your satisfaction means a lot to us—thank you for choosing Zzoomm!

Thank you,
Elycia

Rated 5 out of 5 stars

Really great service

Really great service, all sorted nice and quick. Thanks Georgina

Date of experience: 11 January 2025

Reply from Zzoomm Full Fibre broadband

Thank you for the lovely feedback, Steve! We're thrilled to hear Georgina provided you with such quick and efficient service. Your satisfaction means everything to us. If you need any further assistance, don’t hesitate to reach out. Welcome to Zzoomm!

Best regards,
Elycia

Rated 5 out of 5 stars

Fabulous service

First time I'd had to call for any reason. Incredible service. Phone call was easy and gentleman was very supportive and polite. Engineer here within 90 minutes of phone call, amazing!!! Engineer absolutely brilliant. Can't recommend enough. THANK YOU!!!

Date of experience: 20 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Tracey,

Thank you so much for your fantastic feedback! We’re thrilled to hear that your first experience calling us was such a positive one. It’s great to know our team provided supportive and polite assistance, and that the engineer arrived so quickly and did a brilliant job. Your recommendation and kind words mean the world to us—thank you!

Thank you,
Elycia

Rated 5 out of 5 stars

Full fibre installation

Had full fibre installed recently and the whole experience was excellent.
The install of the fibre cable was very challenging due to several blockages in the conduit, but the team were brilliant even finishing off the job professionally in the cold and dark.
Install inside the house was also very good. Customer support also really helpful and great speed all around the house on the new fibre.
Would highly recommend zzoomm to anyone interested in full fibre!!!

Date of experience: 07 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Dave,

Thank you for sharing your experience! We’re so glad to hear that the team went above and beyond to tackle the challenging installation, even working through the cold and dark to get the job done professionally. It’s great to know you’re enjoying excellent speeds throughout your home and found our customer support helpful. Your recommendation means the world to us—thank you for choosing Zzoomm!

Thank you,
Elycia

Rated 5 out of 5 stars

Always thought if it isn’t broken don’t…

Always thought if it isn’t broken don’t fix it. So stayed too long with BT. ZZOOMM installed in a friendly, considerate and friendly way a fortnight ago by Iris and Kieran. Biggest benefit for me is saving money massive extra speed is just a bonus!

Date of experience: 04 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Edward,

Thank you for sharing your experience! We’re so glad Iris and Kieran provided a friendly and considerate installation process. It’s fantastic to hear that switching to Zzoomm has brought both savings and an impressive boost in speed. We’re thrilled you made the change and are enjoying the benefits!

Thank you,
Elycia

Rated 5 out of 5 stars

Great install by Zsombor, Curtis and Dipak

Great install by Zsombor, Curtis and Dipak. It was painless and i cant even see where they buried the cable in the drive. The guys were also extremely courteous and professional. I am now enjoying Zzoomm speeds and putting all my BT kit into recycling :-)

Date of experience: 11 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Keith,

Thank you for your wonderful feedback! We’re delighted to hear that Zsombor, Curtis, and Dipak provided such a seamless and professional installation. It’s great to know they left everything spotless and made the process painless for you. Enjoy those Zzoomm speeds, and thank you for choosing us to replace your old service!

Thank you,
Elycia

Rated 5 out of 5 stars

Adam and Curtis were excellent

Adam and Curtis were excellent. Professional, efficient and friendly! They did a brilliant job at leaving the property clean and tidy when installing the wall box, fibre connection box and Ethernet cables. I cannot fault them!

Jihan

Date of experience: 17 December 2024

Reply from Zzoomm Full Fibre broadband

Thank you so much, Jihan, for your fantastic feedback! We’re delighted to hear that Adam and Curtis provided such professional, efficient, and friendly service. It’s great to know they left everything clean and tidy while completing the installation. We truly appreciate your kind words and are so pleased you had such a positive experience!

Thank you,
Elycia

Rated 5 out of 5 stars

Iris and Kieran came out today to do my…

Iris and Kieran came out today to do my survey and install on the same day. 2 of the friendliest individuals I have ever met and I am extremely thankful for them for their fast service and working around me moving into my home on the same day. A credit to themselves and Zzoomm

Date of experience: 19 December 2024

Reply from Zzoomm Full Fibre broadband

Hi,

Thank you for sharing your fantastic experience! We’re delighted to hear that Iris and Kieran provided such friendly and efficient service, even accommodating your move-in day seamlessly. It’s wonderful to know they made the process smooth and stress-free for you. They truly are a credit to the Zzoomm team—thank you for your kind words!

Thank you,
Elycia

Rated 5 out of 5 stars

Omar (Don) and John dransfield (his…

Omar (Don) and John dransfield (his trainee) both guys really did a brilliant job,both professional and polite

Date of experience: 31 December 2024

Reply from Zzoomm Full Fibre broadband

Hi Mike,

Thank you for your wonderful feedback! We're so glad to hear that Omar and John did a brilliant job and were both professional and polite. We’ll be sure to pass along your kind words to them. Thank you for choosing Zzoomm!

Thank you,
Elycia