Support & Communication

A. Nomination facility for Demat Account Holders

SEBI pursuant to Circular nos. SEBI/HO/MIRSD/POD-1/CIR/2023/158 dated September 26, 2023 and SEBI/HO/MIRSD/POD-1/P/CIR/2023/193 dated December 27, 2023 stipulated that investors shall have the choice of providing nomination or opting out nomination for their demat accounts. The securities holders of the Company are requested to submit ‘choice of nomination’ latest by June 30, 2024 with Depository Participants, failing which the demat account shall be frozen for debits.

B. Guidelines on Transfer of Physical Securities

SEBI pursuant to its Circular no. SEBI/LAD-NRO/GN/2018/24 dated June 08, 2018, had discontinued transfer of securities in physical form (excluding the transmission and transposition of securities) effective from April 01, 2019.

Further, SEBI effective March 31, 2021 vide circular no. SEBI/HO/MIRSD/RTAMB/CIR/P/2020/166 dated September 07, 2020 had mandated shares that are re-lodged for transfer (including requests pending with the Company/Registrar and Share Transfer Agent [RTA] as on date) will be issued in dematerialised form only.

The Company/ RTA of the Company will therefore not be accepting any request for the transfer of shares in physical form.

C. Mandatory KYC Documents update by Physical Security Holders

SEBI with an aim to enhance the ease of doing business for investors in the securities market, pursuant to its Circular no. SEBI/HO/MIRSD/POD-1/P/CIR/2023/181 dated November 17, 2023 in supersession of its earlier circulars dated September 26, 2023, March 16, 2023, January 25, 2022, December 14, 2021 and November 03, 2021 (‘the Circulars’), had simplified the process for servicing investor requests.

The key highlights of the Circulars are:

a. Mandatory update of PAN, KYC details (viz. address, email, mobile number, signatures, bank account details etc.) and Nomination by physical security holders.

b. Self-attested copies of documents to be accepted by the RTA for processing of service requests, unless otherwise prescribed in relevant law.

c. Linking of PAN with Aadhaar by 31st March, 2022 or any other date as may be specified by relevant authority.

d. Enabling securities holders/ claimant to provide documents to the Company/ RTA through electronic mode with e-sign^*.

^*E-Sign is an integrated service which facilitates issuing a Digital Signature Certificate and performing signing of requested data by e-Sign user. The holder/claimant may approach any of the empanelled e-Sign Service Providers, details of which are available on the website of Controller of Certifying Authorities (CCA), Ministry of Communications and Information Technology (https://cca.gov.in/) for the purpose of obtaining an e-sign.

SEBI has introduced the following forms to standardize the processing of investor services requests:

Particulars	Relevant Form
Particulars Request form for registering PAN, KYC Details or Changes / Updation thereof	Relevant Form Form ISR-1
Particulars Confirmation of signature of securities holder by the Bank	Relevant Form Form ISR-2
Particulars Declaration Form for Opting-out of Nomination	Relevant Form Form ISR-3
Particulars Request form for Issue of duplicate securities certificate; claim from unclaimed suspense account; renewal/ exchange of securities certificate; endorsement; sub-division/splitting of securities certificate; consolidation of securities certificates/folios; transmission and transposition.	Relevant Form Form ISR-4
Particulars Request form for transmission of Securities by Nominee or Legal Heir	Relevant Form Form ISR-5
Particulars Request form for nomination	Relevant Form Form ISR-13
Particulars Request form for cancellation of nomination by the holder(s) (along with ISR-3) / Change of Nominee	Relevant Form Form ISR-14

To update your records, you are requested to send the duly filled in documents, along with the related proofs listed in the abovementioned forms to the RTA at the following address:

KFin Technologies Limited, Unit: Bharti Airtel Limited, Selenium Tower B, Plot 31-32, Gachibowli, Financial District, Nanakramguda, Hyderabad – 500 032

Alternatively, you can send the duly signed and scanned documents via your registered email address to einward.ris@kfintech.com

D. Simplified norms for processing security holders’ service requests

SEBI with a view to mitigate unintended challenges on account of freezing of folios and referring frozen folios to the administering authorities, pursuant to its Circular no. SEBI/HO/MIRSD/POD-1/P/CIR/2023/181 dated November 17, 2023, has removed the following provisions with respect to physical folios:

• The folios wherein PAN, Nomination, Contact details, Bank A/c details and Specimen signature are not available on or after December 31, 2023 shall be frozen by the Registrar and Share Transfer Agent (‘RTA’).
• The folio(s), which have been frozen, shall be referred by the Company/RTA to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and or Prevention of Money Laundering Act, 2002, if they continue to remain frozen as on December 31, 2025.