The global IT skills shortage will persist, and perhaps worsen, over the next few years, carrying a collective price tag of more than $5 trillion. Organizations must search for ways to streamline their IT service management (ITSM) workflows in addition to, or even apart from, hiring more staff. Those who don't find alternative methods of ITSM efficiency will be left behind by their competitors ...

In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 3 covers OpenTelemetry, DevOps and more ...

A majority of IT workers surveyed (79%) believe the current service desk model will be unrecognizable within three years, with nearly as many (77%) saying new technologies will render it "redundant" by 2027, according to The Death (and Rebirth) of the Service Desk from Nexthink ...

Today's digital business landscape evolves rapidly, pushing businesses consistently to optimize operations and elevate user satisfaction. Among the areas primed for innovation, the long-standing ticket-based IT support model stands out as particularly outdated. Emerging as a game-changer, the concept of the "ticketless enterprise" promises to shift IT management from a reactive stance to a proactive approach ...