Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

When he first met the man who called himself David Koresh, David Thibodeau was drumming for a rock band that was going nowhere fast. Intrigued and frustrated with a stalled music career, Thibodeau gradually became a follower and moved to the Branch Davidian compound in Waco, Texas. He remained there until April 19, 1993, when the compound was stormed and burnt to the ground after a 51-day standoff. In this book, Thibodeau explores why so many people came to believe that Koresh was divinely inspired.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.

In Oklahoma City, veteran investigative journalists Andrew Gumbel and Roger G. Charles puncture the myth about what happened on that day - one that has persisted in the minds of the American public for nearly two decades. Working with unprecedented access to government documents, a voluminous correspondence with Terry Nichols, and more than 150 interviews with those immediately involved, Gumbel and Charles demonstrate how much was missed in the official investigation.

For the first time in thirty years, more than a dozen former ATF agents who participated in the initial February 28, 1993, raid speak on the record about the poor decisions of their commanders that led to this deadly confrontation. Revelations in this book include why the FBI chose to end the siege with the use of CS gas; how both ATF and FBI officials tried and failed to cover up their agencies’ mistakes; where David Koresh plagiarized his infamous prophecies; and direct links between the Branch Davidian tragedy and the modern militia movement in America.

No other event in the last fifty years is shrouded in myth like the 1993 siege of the Branch Davidians in Waco, Texas. Today, we remember this moment for the 76 people, including 20 children, who died in the fire; for its inspiration of the Oklahoma City bombing; and for the wave of anti-government militarism that followed. What we understand far less is what motivated the Davidians’ enigmatic leader, David Koresh.

In the 1950s, a young Indianapolis minister named Jim Jones preached a curious blend of the gospel and Marxism. His congregation was racially mixed, and he was a leader in the early civil rights movement. Eventually, Jones moved his church, Peoples Temple, to northern California, where he got involved in electoral politics and became a prominent Bay Area leader. But underneath the surface lurked a terrible darkness.

Timothy McVeigh wanted to start a movement. Speaking to his lawyers days after the Oklahoma City bombing, the Gulf War veteran expressed no regrets: killing 168 people was his patriotic duty. New York Times bestselling author Jeffrey Toobin traces the dramatic history and profound legacy of Timothy McVeigh, who once declared, “I believe there is an army out there, ready to rise up, even though I never found it.” But that doesn’t mean his army wasn’t there. With news-breaking reportage, Toobin details how McVeigh’s principles and tactics have flourished in the decades since his death in 2001.

In the summer of 1992, federal agents surrounded a few acres of land isolated in Ruby Ridge, Idaho, where Randy Weaver, his wife Vicki, his 14-year-old son Samuel, and his three young daughters were staying. Weaver was a former Green Beret who had come to the attention of the ATF and other federal agencies for a number of reasons, including associations with white supremacist groups and the possession of illegal shotguns.

On February 13, 2017, two Indiana teenagers, Abigail Williams, 13, and Liberty German, 14, went for a walk in the woods near the abandoned Monon High Bridge. They never returned home.

How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach us something about the way we relate to each other that isn't true? While tackling these questions, Malcolm Gladwell was not solely writing a book for the page. He was also producing for the ear. In the audiobook version of Talking to Strangers, you’ll hear the voices of people he interviewed - scientists, criminologists, military psychologists.

Colombian drug lord Pablo Escobar’s brutal Medellín Cartel was responsible for trafficking tons of cocaine to North America and Europe in the 1980s and ’90s. The nation became a warzone as his sicarios mercilessly murdered thousands of people - competitors, police, and civilians - to ensure he remained Colombia’s reigning kingpin. With billions in personal income, Pablo Escobar bought off politicians and lawmen, and became a hero to poorer communities by building houses and sports centers.

The dramatic, pulse-pounding story of Harry Truman's first four months in office, when this unlikely president had to take on Germany, Japan, Stalin, and the atomic bomb, with the fate of the world hanging in the balance.

On February 4, 1974, Patty Hearst, a sophomore in college and heiress to the Hearst family fortune, was kidnapped by a ragtag group of self-styled revolutionaries calling itself the Symbionese Liberation Army. The already sensational story took the first of many incredible twists on April 3, when the group released a tape of Patty saying she had joined the SLA and had adopted the nom de guerre “Tania.”

Cults prey on the very attributes that make us human: our desire to belong, to find a deeper meaning in life, to live everyday with divine purpose. Their existence creates a sense that any one of us, at any time, could step off the cliff’s edge and fall into that daunting abyss of manipulation and unhinged dedication to a misplaced cause. Perhaps it’s this mindset that keeps us so utterly obsessed and desperate to learn more, or it’s that the stories are so bizarre and unsettling that we are simply in awe of the mechanics that make these infamous groups tick.

Revolution's End fully explains the most famous kidnapping in US history, detailing Patty Hearst's relationship with Donald DeFreeze, known as Cinque, the head of the Symbionese Liberation Army. Not only did the heiress have a sexual relationship with DeFreeze while he was imprisoned, she didn't know he was an informant and a victim of prison behavior modification.

In Oklahoma City, veteran investigative journalists Andrew Gumbel and Roger G. Charles puncture the myth about what happened on that day - one that has persisted in the minds of the American public for nearly two decades. Working with unprecedented access to government documents, a voluminous correspondence with Terry Nichols, and more than 150 interviews with those immediately involved, Gumbel and Charles demonstrate how much was missed in the official investigation.

The compelling and insightful account of a New York Times reporter's abduction by the Taliban and his wife's struggle to free him. Invited to an interview by a Taliban commander, New York Times reporter David Rohde and two Afghan colleagues were kidnapped in November 2008 and spirited to the tribal areas of Pakistan. For the next seven months, they lived in an alternate reality, ruled by jihadists, in which paranoia, conspiracy theories, and shifting alliances abounded.

The Cell provides the first complete treatment to piece together what led to the events of 9/11, ultimately delivering the disturbing answer to the question: why, with all the information the intelligence community had, was no one able to stop the September 11 attacks? It also includes a first-person account of John Miller's face-to-face meeting with Osama bin Laden.

William Pepper was James Earl Ray's lawyer in the trial for the murder of Martin Luther King, Jr., and even after Ray's conviction and death, Pepper continues to adamantly argue Ray's innocence. This myth-shattering expose is a revised, updated, and heavily expanded volume of Pepper's original best-selling and critically-acclaimed book of the same name, with 26 years of additional research included. The result reveals dramatic new details of the night of the murder, the trial, and why Ray was chosen to take the fall for an evil conspiracy.

The Tangled Web tells the dramatic story of detective Richard Cain's criminal career as revealed by his half-brother, Michael. Cain led a double-life—one as a well-known cop who led raids that landed on the front pages, and the other as a "made man" in one of Chicago's most notorious mob families.

In 500 Days, master chronicler Kurt Eichenwald lays bare the harrowing decisions, deceptions, and delusions of the eighteen months that changed the world forever, as leaders raced to protect their citizens in the wake of 9/11. Eichenwald's gripping, immediate style and true-to-life dialogue puts readers at the heart of these historic events, from the Oval Office to Number 10 Downing Street, from Guantanamo Bay to the depths of CIA headquarters, from the al Qaeda training camps to the torture chambers of Egypt and Syria.

A landmark collaboration between a thirty-year veteran of the CIA and a Pulitzer Prize-winning journalist, The Main Enemy is the inside story of the CIA-KGB spy wars, told through the actions of the men who fought them. Based on hundreds of interviews with operatives from both sides, The Main Enemy puts us inside the heads of CIA officers as they dodge surveillance and walk into violent ambushes in Moscow. This is the story of the generation of spies who came of age in the shadow of the Cuban missile crisis and rose to run the CIA and KGB in the last days of the Cold War.

The November 2006 assassination of former Russian intelligence officer Alexander "Sasha" Litvinenko, who was poisoned by the rare radioactive element polonium, caused an international sensation. Within a few short weeks, the fit 43-year-old lay gaunt, bald, and dying in a hospital, the victim of a "tiny nuclear bomb". Suspicions swirled around Russia's FSB, the successor to the KGB, and the Putin regime.

The assassination of Yitzhak Rabin remains the single most consequential event in Israel's recent history and one that fundamentally altered the trajectory for both Israel and the Palestinians. Killing a King relates the parallel stories of Rabin and his stalker, Yigal Amir, over the two years leading up to the assassination, as one of them planned political deals he hoped would lead to peace - and the other plotted murder.

The Secrets of the FBI by New York Times best-selling author Ronald Kessler reveals the FBIs most closely guarded secrets and the secrets of celebrities, politicians, and movie stars uncovered by agents during their investigations.

In this riveting and relentless nonfiction thriller, award-winning investigative reporter William C. Rempel tells the harrowing story of former Cali cartel insider Jorge Salcedo, an ordinary man facing an extraordinary dilemma—a man forced to risk everything to escape the powerful and treacherous Cali crime syndicate.

The companion to the Oscar-nominated documentary, an unparalleled look inside Israel's security establishment. Imagine the following situation: You have just received a tip that six suicide bombers are making their way into the heart of Israel's major cities, each one to a different city, to set off explosions in the most crowded centers of population. How far would you go to stop the attacks?

In 1978, CIA maverick Jack Platt and KGB agent Gennady Vasilenko were new arrivals on the Washington, D.C., intelligence scene, with Jack working out of the CIA's counterintelligence office and Gennady out of the Soviet Embassy. Both men were assigned to seduce the other into betraying his country in the final days of the Cold War, but instead the men ended up becoming the best of friends. Theirs is a friendship that never should have happened, and their story is chock full of treachery, darkly comic misunderstandings, bureaucratic inanity, and landmark intelligence breakthroughs.

Written with a thrilling narrative pull, The Butcher's Trail chronicles the pursuit and capture of the Balkan war criminals indicted by the International Criminal Tribunal in The Hague. Borger recounts how Radovan Karadžic and Ratko Mladic - both now on trial in The Hague - were finally tracked down and describes the intrigue behind the arrest of Slobodan Milosevic, the Yugoslav president who became the first head of state to stand before an international tribunal for crimes perpetrated in a time of war.

When he first met the man who called himself David Koresh, David Thibodeau was a drummer in a local a rock band. Though he had never been religious in the slightest, Thibodeau gradually became a follower and moved to the Branch Davidian compound in Waco. He remained there until April 19, 1993, when the compound was stormed and burned to the ground after a 51-day standoff with government authorities. In this compelling account - now with an updated epilogue that revisits remaining survivors - Thibodeau explores why so many people came to believe that Koresh was divinely inspired.

When he first met the man who called himself David Koresh, David Thibodeau was drumming for a rock band that was going nowhere fast. Intrigued and frustrated with a stalled music career, Thibodeau gradually became a follower and moved to the Branch Davidian compound in Waco, Texas. He remained there until April 19, 1993, when the compound was stormed and burnt to the ground after a 51-day standoff. In this book, Thibodeau explores why so many people came to believe that Koresh was divinely inspired.

For the first time in thirty years, more than a dozen former ATF agents who participated in the initial February 28, 1993, raid speak on the record about the poor decisions of their commanders that led to this deadly confrontation. Revelations in this book include why the FBI chose to end the siege with the use of CS gas; how both ATF and FBI officials tried and failed to cover up their agencies’ mistakes; where David Koresh plagiarized his infamous prophecies; and direct links between the Branch Davidian tragedy and the modern militia movement in America.

Authentic listening is so important, that relationships and companies die without it. In this digital age of chaos, conflict, and confusion, we are more connected than ever to other people. Yet, we may be on the brink of an epidemic of loneliness. This book contains the key to unlocking the potential for lives of trust, consensus, and community! Dan Oblinger lays out the ultimate sales pitch for creating a culture of authentic, skillful listening. It begins with you! Learn the hostage negotiator’s techniques for turning enemies in allies. Learn to be more empathetic and build stronger ...

Within FBI field operative circles, groups of people known as “Special” by their titles alone, Michael R. McGowan is an outlier. Over the course of his career, McGowan has worked more than 50 undercover cases. In this extraordinary and unprecedented book, McGowan will take listeners through some of his biggest cases, from international drug busts to the Russian and Italian mobs to biker gangs and contract killers to corrupt unions and SWAT work. Ghost is an unparalleled view into how the FBI, through the courage of its undercover Special Agents, nails the bad guys.

Getting someone to tell the truth is an essential skill that very few people possess. In the boardroom, the classroom, or our own homes, every day we interact with others and try to get the truth from them. People are often untruthful out of fear of negative consequences associated with divulging information. But if a person is made to forget the long-term outcomes, he or she can be influenced to disclose sensitive information that's being withheld.

“If you want to know what the life of a typical police hostage negotiator is all about, reading this book is well worth your time.” —Gary W. Noesner, Chief, FBI Crisis Negotiation Unit (ret.), Author: Stalling for Time: My Life as an FBI Hostage Negotiator In his first book, Fight or Flight, Dr. Andrew Young gave readers an up-close-and-personal look into the lives and work of police crisis/hostage negotiators through riveting accounts from his own experiences of tense and potentially tragic encounters with desperate, disturbed, and/or suicidal individuals. His new book, When Every ...

In the summer of 1992, federal agents surrounded a few acres of land isolated in Ruby Ridge, Idaho, where Randy Weaver, his wife Vicki, his 14 year old son Samuel, and his three young daughters were staying. Weaver was a former Green Beret who had come to the attention of the ATF and other federal agencies for a number of reasons, including associations with white supremacist groups and the possession of illegal shotguns.

In the summer of 1992, federal agents surrounded a few acres of land isolated in Ruby Ridge, Idaho, where Randy Weaver, his wife Vicki, his 14-year-old son Samuel, and his three young daughters were staying. Weaver was a former Green Beret who had come to the attention of the ATF and other federal agencies for a number of reasons, including associations with white supremacist groups and the possession of illegal shotguns.

In the 1950s, a young Indianapolis minister named Jim Jones preached a curious blend of the gospel and Marxism. His congregation was racially mixed, and he was a leader in the early civil rights movement. Eventually, Jones moved his church, Peoples Temple, to northern California, where he got involved in electoral politics and became a prominent Bay Area leader. But underneath the surface lurked a terrible darkness.