Vertu Technology

About Vertu Technology

Located in Brisbane, Queensland, Vertu Technology provides IT Managed Services to businesses in Australia, New Zealand, and Indonesia. Founder and Principal, Alex Halim started Vertu Technology in the early 2000s, while working at another IT firm as a Technical Service Manager. He saw that the managed services model presented an opportunity, so they implemented it at Vertu Technology within a few years. Since then, he has formed a loyal customer base and forged strong relationships with them. “I like to deal with people and solving problems” says Alex. With an SMB-focus, Alex and his team are dedicated to help their clients focus on their core business functions and not to worry about disruptions caused by IT. “I always work alongside my clients and consult them on what can be done to increase their business efficiencies. Everything we do is aligned with their business goals, rather than selling them something that simply works,” explains Alex.

MSP Challenge

• Vertu Technology needed a solution that could both help them deliver managed services efficiently without the need to increase their head count and prove their value during the sales process.

Solution

They switched to Barracuda RMM for its:

• User-friendly interface
• Reporting and automation capabilities
• Site Security Assessment, which helps them assess their client’s environment

Results

By using Barracuda RMM and the NOC and Help Desk services, Vertu Technology has been able to:

• Maintain efficiency while providing a customized solution for each of their clients
• Establish trust with new customers and convert them to managed services contracts through the reporting insights
• Grow the business without the need to increase staff

Barracuda RMM and NOC allow MSP to focus on growing clients' businesses