When does the Energize Updates subscription expire?

Energize Updates begin on the date the Barracuda product is activated and expires exactly one year, three years, or five years from the delivery date, depending on the specific service plan purchased.

What services are included in Energize Updates?

Energize Updates include technical support, firmware maintenance, security updates, and optional participation in the Barracuda early release firmware program. Technical support includes 24x7 email and phone support in the US (Pacific Time), Japan, China, Austria and the United Kingdom time zones. Firmware maintenance provides new firmware updates with feature enhancements and bug fixes. Security updates patch or repair any security vulnerabilities.

Can I upgrade to a three or five year subscription if I originally purchased only one year?

You have 60 days from the date of purchase or renewal to extend your subscription.

May I transfer Energize Updates subscriptions?

Energize Updates subscriptions belong to the original purchaser and may not be transferred.

How do I renew my Energize Updates subscription with Barracuda?

Please contact Barracuda before the subscription expires to renew, and have your serial number ready.
408-342-5400 or 1-888-ANTI-SPAM Monday - Friday 9 AM - 6 PM PST.

How do I renew my subscription if I purchased through a reseller?

Please contact your reseller before the subscription expires to coordinate your renewal.

What happens if I let my Energize Updates expire?

If your Energize Updates expire, you’ll no longer get real-time and hourly updates. As a result, your network and users won’t be protected from any future viruses, spyware, malware and spam. You’ll also no longer have access to our industry leading technical support team.

Can I renew after the expiration date of my Energize Updates?

Yes, you can renew at any time after the expiration date of your Energize Updates. Please note all subscriptions will start from the expiration of the previous subscription term.

I renewed four months late for a one-year term but only got eight months left of my subscription. Why?

All renewal subscriptions start from the expiration date of the previous subscription term. For example, if you renew four months late, your subscription will only have eight months left. Once the subscription is renewed, you will be sent all updates, patches and firmware releases you missed during your four-month lapse. This ensures you still get what you paid for, a 12-month subscription of updates and firmware releases.

By enforcing a policy of continuous subscriptions we can confidently stand behind the quality and performance of our products knowing they have received every security patch and firmware update released.