In today’s fast-paced business environment, seamless operations and maximum productivity are essential. AI-powered chatbots are now a cornerstone for managing routine customer queries efficiently, freeing human teams to focus on strategic, high-level tasks. This course is designed to equip you with the skills and techniques to create AI-powered chatbots, even if you have no programming skills. Whether you’re a student, a professional, or an expert looking to make your mark in the field, this course has something for you. You’ll start by exploring what chatbots are and their benefits in the digital landscape. You’ll learn about action workflows and the key features of the chatbot you will build during the course. The course also delves into the high-level differences between decision-tree chatbots and generative AI chatbots. You’ll be introduced to the concept of actions within chatbots and learn to build them using IBM watsonx Assistant. Hands-on experience is a key part of this course. Through interactive labs, instructional videos, and quizzes, you’ll apply what you’ve learned to real-world scenarios, such as creating a customer care chatbot for a fictitious flower shop. By the end of the course, you’ll be well on your way to building and deploying your own AI-powered chatbots.