Order Cancellation Policy
Dvor is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please sign into your member page and do so while the option is active. If the option is no longer available to cancel online, please call us so we may attempt to cancel your order before it is processed and/or shipped. For more detailed information on our order cancellation policies, please review our Order Cancellation Information Page and feel free to contact us if there are any questions.
Detailed responses to the most frequently asked questions regarding our Order Cancellation Policy are shown below:
How do I know if my cancellation request was successfully completed?
Dvor Representative will attempt to process your order cancellation request immediately upon receipt. If your request is successfully completed, a confirmation will be provided to you either via email or phone. Please note that if you do not receive a confirmation from a Dvor Representative, we may have already processed and/or shipped your order and are unable to cancel. For more information, please contact us.
What happens if my order has already shipped?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
However, items may be returned within 30 days per the terms of our Return Policy. Please note that customers are responsible for all charges associated with the return of goods back to Dvor.
Note:
Please allow up to 10 business days for your return to process from receipt of the returned merchandise.
Why was my order cancelled without my permission?
Dvor reserves the right to cancel your order for any reason. If your order is cancelled, you will receive a notification via email or phone with alternative options provided, if possible.
Please note that some of the reasons your order may be cancelled include, but are not limited to:
The ordered item cannot be shipped to you due to U.S. Government Regulations or our Export Control Policy
Additional information needed to process the order was not provided in a timely manner
The item has been discontinued or is no longer available
Due to our Pricing Policy
Are there any circumstances where an order cannot be cancelled?
Dvor is unable to adjust or cancel orders once processed and/or shipped. For more information, please check the item's specific product page or contact us.
What if I still have additional questions regarding the Order Cancellation Policy?
Please feel free to contact us via phone or email if you have any questions.