Travel information

This is where you can find international rules, regulations and notices, as well as our conditions of carriage and your rights as a customer.

Have a look at the different meals we serve for special diets, including religious meals, gluten-free and vegan options, and how to book one for your flight.

Make sure you aren’t carrying something into the UAE that you’re not supposed to, including certain medications, by checking these rules first.

Find out what happens if you’re not accepted on the flight and how you can claim assistance and compensation.

Prepare for your next big family adventure. Discover everything we do to make your trip a breeze from check-in to landing.

Some items can be dangerous to the safety of passengers or the aircraft. Find out the rules as well as specific regulations for your destination.