T&C
- General Terms and Conditions
- Server
- IONOS Cloud
- Online Marketing
- MyWebsite Services
- Domain
- Microsoft Customer Agreement
- Privacy policy
- Terms and Conditions for 30-day Money-back guarantee
- Subpoena Policy
- IONOS Partner Portals
- Logo Generator
Terms and Conditions for 30-day Money-back guarantee
Usage
The Money-back guarantee claims must be received within 30 days from the initial date of order. You can process the MBG via the Control Panel or the customer support.
The IONOS Money-back guarantee applies to MyWebsite, Hosting, Server, Mail and eShop packages and is limited to the refund of setup fee and monthly fee of the first billing cycle.
It does not apply to new orders of domain packages and SSL certificates, new orders of additional domains and additional features added by You, server usage fees and Search Engine Marketing set up fees.
Be advised, Cloud Servers and Bare Metal Servers are excluded from the MBG as these contracts are not paid upfront, but rather, based on usage.
Miscellaneous
Customers switching from one package to another package shall be deemed to have exhausted the 30-day period, and are no longer eligible for the Money-back guarantee.
Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the IONOS General Terms & Conditions has automatically forfeited the right to use the IONOS Money-back guarantee.