Dynamics 365 Contact Center - Microsoft Dynamics 365 Blog

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Published December 16, 2024

2 min read

Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using one phone number, easily switching languages mid-call based on customer input.

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Published October 29, 2024

5 min read

2024 release wave 2 launches with hundreds of Copilot capabilities

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.

Published October 21, 2024

4 min read

Transform work with autonomous agents across your business processes

Introducing 10 new autonomous agents in Microsoft Dynamics 365 to build capacity for every sales, service, finance, and supply chain team.

Published October 16, 2024

2 min read

Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event

Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2.

Published July 1, 2024

2 min read

Microsoft Dynamics 365 Contact Center is now generally available

Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.

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Published June 4, 2024

3 min read

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.

Product: Dynamics 365 Contact Center

Try multilingual voice agents in Dynamics 365 Contact Center

2024 release wave 2 launches with hundreds of Copilot capabilities

Transform work with autonomous agents across your business processes

Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event

Microsoft Dynamics 365 Contact Center is now generally available

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Get started with Dynamics 365