While there are plenty of bots out there already, if you have your own, specific team needs, you can set up a bot to handle it. And, if you use the right toolset, you won’t have to be a professional developer to make your bot work for you.
The first step when you’re planning out how to create a bot is landing on what you want it to do. Making a simple user flow will give you a great high-level view of what you want to achieve. A user flow doesn’t have to be any more complicated than you want it to be; it’s just a document that lays out the steps you want someone using your bot to go through to have your desired outcome.
Once you have your plan of how to create a bot together, you can start building. Many chat platforms out there have what are called “low-code” development platforms. These let you create your app from scratch, but without having to fully understand the code running in the background. With many of these platforms you’ll choose from a series of steps, which will corelate to what you have in your user flow. You can then use a visual builder to literally put those steps together and connect each one together. It’s kind of like you’re building a maze; you choose the twists and turns, and the person using your software makes the choices to end up where you want them to be.
Once you’ve built your bot, it’s a good idea to test it thoroughly before you publish it. Many chat platforms let you do a dry run with your own chat software to make sure that you have all of the kinks out. After you have your bot up and running, you can publish it to yourself, your team or organization, or the whole world!
Of course there are a few more steps in the mix, but chat platforms have extensive information about what you need to do to Create your first bot.
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