Modernize your contact center and boost service representative productivity. Copilot for Service brings together Microsoft 365 Copilot with a role-based Copilot agent that enhances service experiences by adding generative AI to your existing contact center.
Move faster with an AI-powered solution tailored for the contact center and designed specifically to work with your existing systems.
Use out-of-the-box integrations with services such as Salesforce, ServiceNow, and Zendesk along with your existing website, files, and other data sources.
Get started right away, accelerating time to production by reducing integration and development efforts.
Easily configure Copilot for Service to meet your needs, and further customize to unique requirements with Microsoft Copilot Studio.
Empower service representatives to respond to customers with generative AI-powered answers from knowledge base articles, documentation, handbooks, and other sources.
Deliver a service agent in the tools representatives already use such as Salesforce, ServiceNow, and Zendesk.
Improve service representative productivity with a role-based agent in the flow of work.
Transform service experiences
KEY BENEFITS
Empower service representatives with AI in the tools they use every day
Tap into your data, wherever it resides
Enable generative AI-powered conversations across all your data with out-of-the-box integrations for trusted websites, knowledge base articles, and popular CRM and contact center systems.
Increase service rep productivity with tools in the flow of work
Accelerate onboarding and case resolution, improve efficiency, and automate tasks with a role-based agent docked in the tools service representatives use every day.
Create a solution tailored to your contact center
Configure and customize Copilot for Service to meet your unique needs.
Customers who already have Microsoft 365 Copilot licenses can add the Microsoft 365 Copilot service agent for an additional cost per user per month, billed annually (annual commitment).2
Micrrosoft 365 Copilot may not be available for all markets and languages. To purchase, customers must have a qualifying plan for enterprise or business.
Boost usage of Copilot for Service with adoption help and learning content
Explore what's possible with Copilot for Service and browse adoption guidance and learning content that help you deploy, use, and scale it for your business.
Prices shown are for marketing purposes only and may not reflect the actual list price due to currency, country, and regional variant factors. Your actual price will be reflected in the checkout.
Once your paid subscription begins, cancelation policies vary based on your status as a new customer and your Microsoft product and domain selections. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
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