Defence, public safety and justice organizations are operating in a new era. They're confronting escalating citizen expectations, urgent pressures to digitize operations, evolving workforce requirements and tightening fiscal constraints. Additionally, they face sector-specific challenges such as countering new security threats, responding to natural disasters and climate change, the expectation of global partners and addressing access-to-justice issues.
Reimagining traditional operating, technology and workforce models can help organizations increase productivity, manage costs and foster the right culture—creating the capabilities needed to build citizen trust and deliver sustained outcomes today and in the future.
We bring the right balance of talent and technology to help Canadian defence, public safety and justice organizations tackle their toughest challenges head-on. In a rapidly digitizing and globalizing world, safety and security require swift and efficient action.
We combine our deep sector knowledge with skills and technology to help government leaders build trust and achieve lasting, citizen-focused results. We prioritize your people and communities, working with you every step of the way to meet their needs.
From discovery to design and implementation, we help you shape the future.
How we can help
- Business model reinvention
- Digital modernization
- Building trust and transparency
- Workforce transformation
Business model reinvention
Doing what you're doing today won’t get you where you need to go tomorrow. We’ll help you move beyond optimizing and into the business of reinvention with the right strategy, structure, culture and tech to reimagine how you create, deliver and capture value. We’ll bring together business and technology functions to define the organizational models, governance structures and roles for future-ready defence, public safety and justice organizations. This lets you enhance delivery models, manage resources more effectively, increase operational efficiency and streamline administration—ultimately improving service delivery for Canadians.
- Digital transformation consulting: We help integrate digital technologies into all areas of your organization, fundamentally changing how you operate and deliver value. This includes developing new digital products and services, modernizing digital channels and enhancing citizen experiences.
Customer experience modernization: Data and advanced analytics lets you better understand and improve client journeys and create more personalized experiences.
Operational efficiency enhancements: We’ll help you streamline your operations, manage costs and improve efficiency through process reengineering, automation and the implementation of lean methodologies.
Sustainability strategy: We combine our sustainability expertise with powerful technology from our alliance ecosystems to power your sustainable business transformation, from strategy through to implementation and operationalization. Using smarter technologies and proven methodologies, we’ll help you capture metrics that matter and generate credible data. This builds trust in your external reporting and lets you use sustainability information internally to realize your strategic objectives.
Digital modernization
Through digitalization, organizations can adopt innovative and evolving technologies for value-added benefits. We offer digital products and services for reimagined, connected, integrated and digital-by-default end-to-end operations supply chains and automated operations. Seamless data generation, analysis and communication help defence, public safety and justice organizations enhance productivity and effectiveness. Mastering these digital operations requires collaboration, top management commitment and a clear strategy.
Digital transformation strategy: We establish the business context, define a vision, offer guiding principles and explore the future state to anchor your transformation strategy.
Functional and technical assessments: We conduct functional and technical assessments to help spot gaps, prioritize initiatives and select the right technology enhancements.
Roadmap and implementation planning: We create actionable transformation roadmaps that outline specific initiatives to modernize your organization in support of its digital transformation strategy.
Solution implementation: We capture requirements and architect, design and implement technology-enabled solutions to modernize and transform the way organizations operate, allowing them to operate digitally and build the capabilities to innovate in the future.
Transition to operations and governance: We define a support operating model to create a smooth transition from the transformation initiative to operations by aligning plans, strategies and legislative changes with strategic priorities.
Application maintenance and support: We help organizations manage and improve their solutions through our application maintenance and support model.
Building trust and transparency
We help you build trust and transparency with citizens and increase equality, social stability and security. This creates increased confidence in defence, public safety and justice organizations, including enhanced affordability and effectiveness. By collaborating effectively and transparently with governments, communities, businesses and partner agencies, we help you build trust to protect and power your organization.
Policy renewal: We help adapt and modernize your policies and practices to enhance transparency and build trust with stakeholders.
Evidence management: We support digital end-to-end evidence management processes by adopting modern technology solutions such as body-worn cameras, fleet- and facility-mounted cameras, digital evidence management solutions and citizen-facing reporting and interaction tools.
An accessible justice system: We work with organizations to develop strategies, policies and solutions to provide citizens with the help and support they need to address their problems and achieve timely resolutions, including through online and alternate dispute resolution.
Behavioural insights: We help you use theories from cognitive science, neuroscience, psychology and social influence to understand the root causes of citizen behaviour when engaging with the broader justice system. We then build tailored recommendations to tackle barriers and improve both experiences and outcomes.
Workforce transformation
Tremendous forces are reshaping the world of work. Public-sector leaders face new organizational, talent and human resource challenges as they wrestle with skills mismatches, disruptive technology innovation, new risks and evolving regulations. We help you design and implement organizational transformation, improve workforce effectiveness, develop and move talent within your organization and manage human capital risks—supporting you from people strategy through to organizational execution.
Workforce management planning: We review existing workforce scheduling options, helping you develop the right workforce structures and use technologies to manage your workforce more effectively.
Culture assessment: Using surveys and assessments to pinpoint the unique aspects of your organization’s culture, our assessments incorporate your vision, mission and goals to spot gaps between your current state and desired future.
Employee wellness and early intervention programs: We support employee wellness by using artificial intelligence to analyze information from various systems. We also offer a wellness indicator to pinpoint potential mental health concerns among employees and develop strategies to prevent burnout.
Workforce upskilling, digital enablement and change management: Detailed and continuous change management strategies and roadmaps support your digital transformation programs by engaging employees and facilitating their transformation journey.
Contact us
National Defence, Public Safety and Justice Leader, PwC Canada
Tel: +1 604 806 7355
Partner, Government and Public Sector ERP transformation, PwC Canada
Tel: +1 416 500 5623
Partner, Technology Strategy and Transformation, Public Sector, PwC Canada
Tel: +1 613 769 1141
Senior Manager, Public Safety and Justice, PwC Canada
Tel: +1 604 806 7170
