Recreate Old SIM

This is an innovative solution that allows customer to recreate their old inactive lines (that have not been recycled) with the old SIM Card at the comfort of their homes.

Yes. Simply dial *100*2# from an active number > SIM Card issues > Recreate Old SIM or *456#>What’s New> Recreate Old SIM.

You will need to visit a Safaricom Retail Shop near you for assistance.

Recreation will only be done for normal lines. Golden number & company line recreation requests will be done at any Safaricom Retail Shop.

If one is roaming, you kindly send your request via email with a scanned copy of ID/passport to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

No. You will be required to purchase a new line at any Safaricom Retail Shop or M-PESA agent near you.

One can only be able to recreate 2 inactive lines within 72 hours.

Yes. Same rules apply where they can only recreate 2 MSISDNS within 72 hours.

Kindly top up your line to continue enjoying Safaricom products and services.