Number of digital customers at leading banks in the UK 2023

Published by Statista Research Department, Feb 29, 2024

In 2023, among the largest banks headquartered in the United Kingdom that reported official numbers of digital or mobile app users, HSBC had the largest digitally active customer base, with 34.86 million. Lloyds Banking Group followed, with a digitally active customer base of 21.5 million, of which 18.7 million were active app users.

Number of digital or mobile active customers at select leading banks in the United Kingdom (UK) in 2023 (in millions)

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Release date

February 2024

Region

United Kingdom

Survey time period

2023

Supplementary notes

Figures were collected from annual reports, press releases and bank home pages. Figures are rounded.

*Figure was estimated based on HSBC reporting that 83 percent of their customers were digitally active.

**Figures as of February 2024.

***Includes Clydesdale & Yorkshire Bank. Figure estimated based on Virgin Money reporting that 70 percent of their customers were digitally active.

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