In 2022, mobile banking was the preferred digital service among bank customers in Kenya, with a share of almost 68 percent. Internet/online banking ranked as the second favorite, with around 23 percent preferring the digital feature.
Leading digital banking features in Kenya as of 2022, by customer preference
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Kenya Bankers Association. (February 28, 2023). Leading digital banking features in Kenya as of 2022, by customer preference [Graph]. In Statista. Retrieved April 03, 2025, from https://www.statista.com/statistics/1230528/leading-digital-banking-services-in-kenya-by-customer-preference/?__sso_cookie_checker=failed
Kenya Bankers Association. "Leading digital banking features in Kenya as of 2022, by customer preference." Chart. February 28, 2023. Statista. Accessed April 03, 2025. https://www.statista.com/statistics/1230528/leading-digital-banking-services-in-kenya-by-customer-preference/?__sso_cookie_checker=failed
Kenya Bankers Association. (2023). Leading digital banking features in Kenya as of 2022, by customer preference. Statista. Statista Inc.. Accessed: April 03, 2025. https://www.statista.com/statistics/1230528/leading-digital-banking-services-in-kenya-by-customer-preference/?__sso_cookie_checker=failed
Kenya Bankers Association. "Leading Digital Banking Features in Kenya as of 2022, by Customer Preference." Statista, Statista Inc., 28 Feb 2023, https://www.statista.com/statistics/1230528/leading-digital-banking-services-in-kenya-by-customer-preference/?__sso_cookie_checker=failed
Kenya Bankers Association, Leading digital banking features in Kenya as of 2022, by customer preference Statista, https://www.statista.com/statistics/1230528/leading-digital-banking-services-in-kenya-by-customer-preference/?__sso_cookie_checker=failed (last visited April 03, 2025)
Leading digital banking features in Kenya as of 2022, by customer preference [Graph], Kenya Bankers Association, February 28, 2023. [Online]. Available: https://www.statista.com/statistics/1230528/leading-digital-banking-services-in-kenya-by-customer-preference/?__sso_cookie_checker=failed
