Live chat is the digital communication channel most organizations in Europe plan to add in the coming year, with 34 percent of surveyed enterprise decision makers stating they have plans to introduce live chat in the next 12 months. Video and in-app chat rank second and third among digital communication channels companies plan to start using.
What digital communication channels does your organization plan to add in the next 12 months?
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Twilio. (February 24, 2021). What digital communication channels does your organization plan to add in the next 12 months? [Graph]. In Statista. Retrieved January 24, 2025, from https://www.statista.com/statistics/1249263/planned-addition-digital-communication-channels-europe/?__sso_cookie_checker=failed
Twilio. "What digital communication channels does your organization plan to add in the next 12 months?." Chart. February 24, 2021. Statista. Accessed January 24, 2025. https://www.statista.com/statistics/1249263/planned-addition-digital-communication-channels-europe/?__sso_cookie_checker=failed
Twilio. (2021). What digital communication channels does your organization plan to add in the next 12 months?. Statista. Statista Inc.. Accessed: January 24, 2025. https://www.statista.com/statistics/1249263/planned-addition-digital-communication-channels-europe/?__sso_cookie_checker=failed
Twilio. "What Digital Communication Channels Does Your Organization Plan to Add in The next 12 Months?." Statista, Statista Inc., 24 Feb 2021, https://www.statista.com/statistics/1249263/planned-addition-digital-communication-channels-europe/?__sso_cookie_checker=failed
Twilio, What digital communication channels does your organization plan to add in the next 12 months? Statista, https://www.statista.com/statistics/1249263/planned-addition-digital-communication-channels-europe/?__sso_cookie_checker=failed (last visited January 24, 2025)
What digital communication channels does your organization plan to add in the next 12 months? [Graph], Twilio, February 24, 2021. [Online]. Available: https://www.statista.com/statistics/1249263/planned-addition-digital-communication-channels-europe/?__sso_cookie_checker=failed
