Main steps taken by e-shoppers to get help with a return in the U.S. 2022

Published by Statista Research Department, Mar 24, 2025
According to a survey conducted in 2022, the most common action taken by U.S. online shoppers to receive assistance with returning a purchased item was to send an email requesting a Return Authorization code, with 36 percent of consumers resorting to this measure. Additionally, 32 percent of respondents reported using online chat for support, while 31 percent had to call a customer service agent.

Measures online shoppers had to take to get help with a return in the United States in 2022

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Sources

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Release date

December 2022

Region

United States

Survey time period

September 8 to 19, 2022

Number of respondents

2,002 respondents

Special properties

consumers who returned an online purchase within the past year

Supplementary notes

The source does not specify the age of respondents or type of survey.

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Statistics on " E-commerce returns in the United States "

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Overview

5

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Preferences and methods

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Consumer behavior

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Bracketing

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Returns experience

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E-commerce returns in the United StatesReverse logisticsOnline shopping behavior in the United StatesE-commerce in the United StatesSustainability in e-commerce
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