According to a survey that was conducted in August 2023 in Japan, over 60 percent of the respondents stated that they called customer service when they could not find a solution after looking it up on the internet. Additionally, 32.5 percent of the respondents stated that they wanted to solve the problem quickly through a conversation.
Most common reasons why consumers call customer service in Japan as of August 2023
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NTTCom Online Marketing Solutions Corporation. (January 16, 2024). Most common reasons why consumers call customer service in Japan as of August 2023 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1384469/japan-most-common-reasons-why-consumers-call-customer-service/
NTTCom Online Marketing Solutions Corporation. "Most common reasons why consumers call customer service in Japan as of August 2023." Chart. January 16, 2024. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1384469/japan-most-common-reasons-why-consumers-call-customer-service/
NTTCom Online Marketing Solutions Corporation. (2024). Most common reasons why consumers call customer service in Japan as of August 2023. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1384469/japan-most-common-reasons-why-consumers-call-customer-service/
NTTCom Online Marketing Solutions Corporation. "Most Common Reasons Why Consumers Call Customer Service in Japan as of August 2023." Statista, Statista Inc., 16 Jan 2024, https://www.statista.com/statistics/1384469/japan-most-common-reasons-why-consumers-call-customer-service/
NTTCom Online Marketing Solutions Corporation, Most common reasons why consumers call customer service in Japan as of August 2023 Statista, https://www.statista.com/statistics/1384469/japan-most-common-reasons-why-consumers-call-customer-service/ (last visited January 08, 2025)
Most common reasons why consumers call customer service in Japan as of August 2023 [Graph], NTTCom Online Marketing Solutions Corporation, January 16, 2024. [Online]. Available: https://www.statista.com/statistics/1384469/japan-most-common-reasons-why-consumers-call-customer-service/
