According to an online survey conducted in Japan in 2023, more than 70 percent of respondents identified the finance industry as an industry where customer support is important. Approximately 47 percent of respondents stated that customer support affected the decision on whether to buy or continue using a telecommunication service.
Leading industries in which customer support is important in Japan as of September 2023
Original question: “What industries do you consider customer support to be important when purchasing, adopting, or continuing to use?”
Respondents were people living in Tokyo, Kanagawa, Saitama, Chiba, Osaka, Aichi and Fukuoka Prefecture, who have made use of customer inquiry methods between January and September 2023.
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PR Times, & RightTouch. (November 2, 2023). Leading industries in which customer support is important in Japan as of September 2023 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1459637/japan-importance-customer-support-by-industry/
PR Times, und RightTouch. "Leading industries in which customer support is important in Japan as of September 2023." Chart. November 2, 2023. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1459637/japan-importance-customer-support-by-industry/
PR Times, RightTouch. (2023). Leading industries in which customer support is important in Japan as of September 2023. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1459637/japan-importance-customer-support-by-industry/
PR Times, and RightTouch. "Leading Industries in Which Customer Support Is Important in Japan as of September 2023." Statista, Statista Inc., 2 Nov 2023, https://www.statista.com/statistics/1459637/japan-importance-customer-support-by-industry/
PR Times & RightTouch, Leading industries in which customer support is important in Japan as of September 2023 Statista, https://www.statista.com/statistics/1459637/japan-importance-customer-support-by-industry/ (last visited January 08, 2025)
Leading industries in which customer support is important in Japan as of September 2023 [Graph], PR Times, & RightTouch, November 2, 2023. [Online]. Available: https://www.statista.com/statistics/1459637/japan-importance-customer-support-by-industry/
