According to an online survey conducted in Japan in 2023, around 54 percent of respondents stated that they research on the website in case of questions about services or products. 23.5 percent of respondents stated that they directly inquire via phone or e-mail to solve questions about products or services.
Leading consumer actions in case of questions about service or product in Japan as of September 2023
Original question: “What actions do you take when you have questions about a service or product?”
Respondents were people living in Tokyo, Kanagawa, Saitama, Chiba, Osaka, Aichi and Fukuoka Prefecture, who have made use of customer inquiry methods between January and September 2023.
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PR Times, & RightTouch. (November 2, 2023). Leading consumer actions in case of questions about service or product in Japan as of September 2023 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
PR Times, und RightTouch. "Leading consumer actions in case of questions about service or product in Japan as of September 2023." Chart. November 2, 2023. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
PR Times, RightTouch. (2023). Leading consumer actions in case of questions about service or product in Japan as of September 2023. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
PR Times, and RightTouch. "Leading Consumer Actions in Case of Questions about Service or Product in Japan as of September 2023." Statista, Statista Inc., 2 Nov 2023, https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
PR Times & RightTouch, Leading consumer actions in case of questions about service or product in Japan as of September 2023 Statista, https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/ (last visited January 08, 2025)
Leading consumer actions in case of questions about service or product in Japan as of September 2023 [Graph], PR Times, & RightTouch, November 2, 2023. [Online]. Available: https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
