Global enterprises vs. small to medium businesses (SMB) utilization of MSP 2024

Published by
Lionel Sujay Vailshery,
Dec 10, 2024

As of 2024, over half of global enterprises used MSPs. In contrast, only 36 percent of SMBs used MSPs, while 39 had no plans of implementing one.

MSPs manage various IT services, including infrastructure management, technical support, and cybersecurity.

Enterprises and SMBs employment of managed service provider (MSP) worldwide in 2024

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Release date

June 2024

Region

Worldwide

Survey time period

2024

Number of respondents

753 respondents

Special properties

Technical professionals across a cross-section of organizations

Method of interview

Online panel

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