According to a survey conducted in the United States in 2024, only nine percent of consumers believe that using AI for customer service improves their online shopping experience. Most survey respondents, roughly 56 percent, think that it depends on how it is used, while around 14 percent believe that AI-powered customer service makes the shopping experience worse.
Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024
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Bizrate Insights. (April 1, 2024). Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 [Graph]. In Statista. Retrieved January 16, 2025, from https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/?__sso_cookie_checker=failed
Bizrate Insights. "Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 ." Chart. April 1, 2024. Statista. Accessed January 16, 2025. https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/?__sso_cookie_checker=failed
Bizrate Insights. (2024). Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 . Statista. Statista Inc.. Accessed: January 16, 2025. https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/?__sso_cookie_checker=failed
Bizrate Insights. "Online Shopping Experience Effects of Using Artificial Intelligence (Ai) in Customer Service in The United States as of February 2024 ." Statista, Statista Inc., 1 Apr 2024, https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/?__sso_cookie_checker=failed
Bizrate Insights, Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 Statista, https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/?__sso_cookie_checker=failed (last visited January 16, 2025)
Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024 [Graph], Bizrate Insights, April 1, 2024. [Online]. Available: https://www.statista.com/statistics/1484278/online-shopping-experience-ai-customer-service/?__sso_cookie_checker=failed
