In 2023, customer satisfaction with bank services in Canada was highest for online banking, with 88 percent of respondents expressing satisfaction. Contactless payments ranked second, with 77 percent of respondents, followed closely by online money transfers. In contrast, satisfaction with online loan and mortgage applications was the lowest, with fewer than one-third of respondents indicating satisfaction.
Customer satisfaction with banking services in Canada in 2023, by service
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KPMG Canada. (June 3, 2024). Customer satisfaction with banking services in Canada in 2023, by service [Graph]. In Statista. Retrieved February 02, 2025, from https://www.statista.com/statistics/1551569/canada-bank-satisfaction-by-service/?__sso_cookie_checker=failed
KPMG Canada. "Customer satisfaction with banking services in Canada in 2023, by service." Chart. June 3, 2024. Statista. Accessed February 02, 2025. https://www.statista.com/statistics/1551569/canada-bank-satisfaction-by-service/?__sso_cookie_checker=failed
KPMG Canada. (2024). Customer satisfaction with banking services in Canada in 2023, by service. Statista. Statista Inc.. Accessed: February 02, 2025. https://www.statista.com/statistics/1551569/canada-bank-satisfaction-by-service/?__sso_cookie_checker=failed
KPMG Canada. "Customer Satisfaction with Banking Services in Canada in 2023, by Service." Statista, Statista Inc., 3 Jun 2024, https://www.statista.com/statistics/1551569/canada-bank-satisfaction-by-service/?__sso_cookie_checker=failed
KPMG Canada, Customer satisfaction with banking services in Canada in 2023, by service Statista, https://www.statista.com/statistics/1551569/canada-bank-satisfaction-by-service/?__sso_cookie_checker=failed (last visited February 02, 2025)
Customer satisfaction with banking services in Canada in 2023, by service [Graph], KPMG Canada, June 3, 2024. [Online]. Available: https://www.statista.com/statistics/1551569/canada-bank-satisfaction-by-service/?__sso_cookie_checker=failed
