This statistic shows the share of retailers using call center sales channels in the United Kingdom from 2011 to 2013. The percentage of retailers using call centers rose. In 2013, 59 percent of respondents reported using call centers as customer sales channels. Use of online sales channels was more common among retailers in 2013.
Share of retailers using call center sales channels in the United Kingdom (UK) from 2011 to 2013*
* The original survey question was: "Which customer sales channels are you currently using?"
** Date of most recent survey was September 10 to October 9, 2013. Date and methodology of previous surveys not provided.
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eDigitalResearch. (March 26, 2014). Share of retailers using call center sales channels in the United Kingdom (UK) from 2011 to 2013* [Graph]. In Statista. Retrieved January 23, 2025, from https://www.statista.com/statistics/298619/call-center-use-by-uk-retailers/?__sso_cookie_checker=failed
eDigitalResearch. "Share of retailers using call center sales channels in the United Kingdom (UK) from 2011 to 2013*." Chart. March 26, 2014. Statista. Accessed January 23, 2025. https://www.statista.com/statistics/298619/call-center-use-by-uk-retailers/?__sso_cookie_checker=failed
eDigitalResearch. (2014). Share of retailers using call center sales channels in the United Kingdom (UK) from 2011 to 2013*. Statista. Statista Inc.. Accessed: January 23, 2025. https://www.statista.com/statistics/298619/call-center-use-by-uk-retailers/?__sso_cookie_checker=failed
eDigitalResearch. "Share of Retailers Using Call Center Sales Channels in The United Kingdom (Uk) from 2011 to 2013*." Statista, Statista Inc., 26 Mar 2014, https://www.statista.com/statistics/298619/call-center-use-by-uk-retailers/?__sso_cookie_checker=failed
eDigitalResearch, Share of retailers using call center sales channels in the United Kingdom (UK) from 2011 to 2013* Statista, https://www.statista.com/statistics/298619/call-center-use-by-uk-retailers/?__sso_cookie_checker=failed (last visited January 23, 2025)
Share of retailers using call center sales channels in the United Kingdom (UK) from 2011 to 2013* [Graph], eDigitalResearch, March 26, 2014. [Online]. Available: https://www.statista.com/statistics/298619/call-center-use-by-uk-retailers/?__sso_cookie_checker=failed