This statistic illustrates the time taken before the landline user issues were resolved by service providers in the United Kingdom (UK) in 2017. The highest share of respondents, which corresponded to 45 percent, stated that it took less than one hour to resolve their issues. On the other hand, 15 percent of respondents stated that it took five days or more. Although the telecommunications industry was being dominated by mobile phones, a lot of people still used landline phones. In addition, there were many reasons for owning a landline phone besides a cellular phone, such as less expensive call rates. Thus, respondents would find it very important to resolve their landline issues as soon as possible.
Time taken before landline user issues were resolved by service provider in the United Kingdom (UK) in 2017
all who complained about the landline service in the past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How long did it take to resolve the issue with [PROVIDER]?"
The source does not provide any information regarding missing percentage points to 100 percent.
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Ofcom. (April 12, 2017). Time taken before landline user issues were resolved by service provider in the United Kingdom (UK) in 2017 [Graph]. In Statista. Retrieved January 09, 2025, from https://www.statista.com/statistics/648490/time-taken-to-resolve-landline-user-issues-in-the-uk/
Ofcom. "Time taken before landline user issues were resolved by service provider in the United Kingdom (UK) in 2017." Chart. April 12, 2017. Statista. Accessed January 09, 2025. https://www.statista.com/statistics/648490/time-taken-to-resolve-landline-user-issues-in-the-uk/
Ofcom. (2017). Time taken before landline user issues were resolved by service provider in the United Kingdom (UK) in 2017. Statista. Statista Inc.. Accessed: January 09, 2025. https://www.statista.com/statistics/648490/time-taken-to-resolve-landline-user-issues-in-the-uk/
Ofcom. "Time Taken before Landline User Issues Were Resolved by Service Provider in The United Kingdom (Uk) in 2017." Statista, Statista Inc., 12 Apr 2017, https://www.statista.com/statistics/648490/time-taken-to-resolve-landline-user-issues-in-the-uk/
Ofcom, Time taken before landline user issues were resolved by service provider in the United Kingdom (UK) in 2017 Statista, https://www.statista.com/statistics/648490/time-taken-to-resolve-landline-user-issues-in-the-uk/ (last visited January 09, 2025)
Time taken before landline user issues were resolved by service provider in the United Kingdom (UK) in 2017 [Graph], Ofcom, April 12, 2017. [Online]. Available: https://www.statista.com/statistics/648490/time-taken-to-resolve-landline-user-issues-in-the-uk/
