This survey shows the customers' opinion on if they have used social media to complain about a brand or its customer service in the U.S. and worldwide as of 2017. During the survey, 33 percent of respondents from the United States stated that they have used social media to complain about a brand or its customer service.
Have you ever used social media to complain about a brand or its customer service?
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Microsoft. (August 1, 2017). Have you ever used social media to complain about a brand or its customer service? [Graph]. In Statista. Retrieved January 24, 2025, from https://www.statista.com/statistics/808548/customers-opinion-on-using-social-media-to-complain-about-a-brand/?__sso_cookie_checker=failed
Microsoft. "Have you ever used social media to complain about a brand or its customer service?." Chart. August 1, 2017. Statista. Accessed January 24, 2025. https://www.statista.com/statistics/808548/customers-opinion-on-using-social-media-to-complain-about-a-brand/?__sso_cookie_checker=failed
Microsoft. (2017). Have you ever used social media to complain about a brand or its customer service?. Statista. Statista Inc.. Accessed: January 24, 2025. https://www.statista.com/statistics/808548/customers-opinion-on-using-social-media-to-complain-about-a-brand/?__sso_cookie_checker=failed
Microsoft. "Have You Ever Used Social Media to Complain about a Brand or Its Customer Service?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808548/customers-opinion-on-using-social-media-to-complain-about-a-brand/?__sso_cookie_checker=failed
Microsoft, Have you ever used social media to complain about a brand or its customer service? Statista, https://www.statista.com/statistics/808548/customers-opinion-on-using-social-media-to-complain-about-a-brand/?__sso_cookie_checker=failed (last visited January 24, 2025)
Have you ever used social media to complain about a brand or its customer service? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/808548/customers-opinion-on-using-social-media-to-complain-about-a-brand/?__sso_cookie_checker=failed
