This survey shows the share of customers in the U.S. and worldwide by if they ever used a search engine to try and find a response to a customer service question as of 2017. During the survey, 72 percent of respondents from the United States stated that they have used a search engine to try and find a response to a customer service question.
Have you ever used a search engine to try and find a response to a customer service question?
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Microsoft. (August 1, 2017). Have you ever used a search engine to try and find a response to a customer service question? [Graph]. In Statista. Retrieved January 24, 2025, from https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/?__sso_cookie_checker=failed
Microsoft. "Have you ever used a search engine to try and find a response to a customer service question?." Chart. August 1, 2017. Statista. Accessed January 24, 2025. https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/?__sso_cookie_checker=failed
Microsoft. (2017). Have you ever used a search engine to try and find a response to a customer service question?. Statista. Statista Inc.. Accessed: January 24, 2025. https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/?__sso_cookie_checker=failed
Microsoft. "Have You Ever Used a Search Engine to Try and Find a Response to a Customer Service Question?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/?__sso_cookie_checker=failed
Microsoft, Have you ever used a search engine to try and find a response to a customer service question? Statista, https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/?__sso_cookie_checker=failed (last visited January 24, 2025)
Have you ever used a search engine to try and find a response to a customer service question? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/?__sso_cookie_checker=failed
