Customer Service

Deliveries

1. Express Delivery

48 hour express delivery UPS carrier, €8,95

2. Standard Delivery

6 working days delivery UPS carrier, €4,95

Courier delivery

• I have not received my order yet, what should I do?

  You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your "Tezenis" account. If you have not registered with tezenis.com, you can directly access the FOLLOW YOUR ORDER/RETURN section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

• How much does delivery cost?

  The standard delivery cost is €4,95 and you get free delivery for any order over €55. The express delivery cost is €8,95.

• Who delivers my order?

  UPS will take care of your delivery. In the shipping confirmation email you will find the link at which you can track your package.

• What is the delivery time for my online order?

  Order before 12 noon (Italian time) and your goods will be delivered at your chosen address within 48 hours (express delivery) or withing 6 working days (standard delivery). Any orders made after that time will leave our warehouses on the next business day. You can monitor any time your order through the tracking you received per email.
  We inform you that during special events (Sales, Black Friday or Cyber Monday, etc.) your order can be slightly delayed. This delay is due to the high number of shipments. For further information please contact our Customer Service.

• Can I place an order online and ship it to another country?

  Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.

• I have not received my order yet, what should I do?

  If you do not receive your order within expected time, check the state of the delivery on the order status.

• Can I choose the time and date of delivery?

  No, make sure that someone is present at the chosen delivery address.