Best in Leather Goods Supplier

3 days ago

Note: I was initially drawn to Pietra by their marketing, which promises an all-in-one solution for creators launching product lines. As someone who wanted to design and build custom pieces- not just slap my name on a pre-made product- I thought this platform could support my vision. If you’re simply looking to white-label products and plan to sell at a low volume, Pietra might work for you. But for anyone running a serious business, this platform will ruin your operations and reputation. I have been using Pietra since 2022 for reference. Why You Should Avoid Pietra: Unshipped Orders: Orders regularly sit unfulfilled for far too long, and there’s no resolution unless you micromanage the fulfillment center to ensure they’re shipping items. You’re stuck babysitting them just to get things out the door. Missed Procedures: Despite our kitting procedure being fully documented within Pietra’s platform, they completely ignored it and failed to kit our items properly. This left customers with incomplete orders and damaged trust. Incorrect Products: Customers frequently receive only a partial order. This isn’t a one-time mistake- it’s a recurring issue that makes me and my business look unreliable. No Operational Control: Their team often doesn’t know what has or hasn’t shipped. I’ve had conversations where their staff admitted they had no idea what was going on with my orders. One example is over holiday fulfillment, we were told 300 of our best-sellers shipped out (not one unit was shipped) Misleading Specialists: Their so-called “specialists” are far from experts. They’ve given me bad advice on packaging, shipping, and more, causing unnecessary problems instead of providing real solutions. Outdated System: Their system is incapable of handling pre-orders, split shipments, or any sort of advanced logistics—features that are essential for serious businesses. Unapplied Shipping Labels: Shipping labels are created but never applied to boxes, which leads to lost inventory and automatic cancellations for customers. In December, someone a their fulfillment center printed 50+ labels and never applied them to shipping boxes. Our customers received their tracking numbers but there was obviously no movement on those shipments! Duplicate Shipments: They’ve sent duplicate orders to MANY customers, wasting inventory and creating major confusion. None of this is normal: Mistakes can happen at fulfillment centers, but the consistent disorganization and lack of accountability at Pietra are on a whole different level. How It’s Impacted My Business Working with Pietra has been an absolute disaster. Their constant mistakes have cost me inventory, money, and, most importantly, my customers’ trust. My full-time staff has spent endless hours catching their errors and fixing problems that shouldn’t exist in the first place. They’ve completely misrepresented their capabilities, and their inability to follow through has left my business scrambling to pick up the pieces. I’ve lost so much time, money, and brand credibility because of Pietra. If you care about your business, do not use this platform.

5 days ago

PG

Very responsive to sending my phone cover after initial shipment was the wrong one.

Jan 8, 2025

I was skeptical at 1st purchasing a jacket online without ever trying it on. Based on all the positive reviews, I decided to move forward. I received a call the next day from Alex who was very friendly, professional, and helpful. He asked me for my measurements and stated the jacket will be custom tailored, WOW, I was not expecting this, especially at this price point! We communicated several times on my order up to date of arrival. The jacket looked fantastic & fit just right! I would like to note that since the jacket was shipped in a sealed bag for days, it did arrive with a strong pungent smell. It was so strong that I had to hang it in the garage to air out. Alex called me to ask how I liked the jacket and I told him that I loved it but that it had a strong smell. He stated that is normal of leather when it is enclosed for days to develop a smell. He asked me to let it air out for several days, which I did. The smell went away after about a week and now smells like real leather. I am very happy with my purchase! In fact, I am looking to order another jacket in a camel brown.

11 hours ago

RA

Good communication, accurate measurement, fast delivery. Made to measure, never supplied from stock, so 2 weeks from start to finish is much quicker than expectation. Maybe January is not a busy time?

Apr 21, 2024

ZJ

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