Best in Spa

An hour ago

RR

Customer service was awesome in the quality and precision of the parts that they were send me that I ordered making sure I got what I needed to repair my hot tub

Updated 6 days ago

CG

Great customer service and keeping us updated with our claim !! It was only a small part the cabinet had a broken skirting board damaged from shipping but we got well taken care of.. and followed up to make sure it was all set.. Thanks again

Updated 6 days ago

UN

Pool was freezing, discussed at work the next day and when I mentioned Eden Hall, 2 people asked me if the pool was cold for us too, yes, it was, too cold to venture into. This was of course argued by the manager - who said it was 36 degrees, I asked her At what time was it 36 degrees and she didn’t know … ‘in the summer’ I think was the likely answer. Sadly we had cause for complaint on our visit. They were clearly very short staffed on the day which led to long waits on food, long waits to be seated and no one collecting drinks orders, the cocktails didn’t arrive until midway through the main course … we had to ask for cutlery twice, the food came with nothing to eat it with, we have to ask for menus, then we had to ask to order … one waitress was incredibly rude and then low and behold came off duty and sat with us in the spa! We reported it at the time and her supervisor said it wasn’t the time or the place to discuss it. Was left with no other option to finish the day and email the complaint. Nobody contacted so I had to chase it with a phonecall. Duty manager listened and was empathetic but I misunderstand the offer to return, I expected it was on the same package we had initially had ruined - no, it was an offer to return but on the very basic package. The voucher was not emailed as promised either and I had to chase again. When the basic package came through I escalated to the Eden hall manager who was incredibly passive aggressive: ‘I’m sorry that you were happy and you’ve since decided that you’re not’ … kind of tones … frustrated with the nastiness … I escalated the matter to Nerys (Managing Director who you will note replies to some of the reviews on here. Her response my escalation was nothing short of a school head teacher telling off a child. So all in all from waitress to managing director - the staff are rude, in descending order! The managers are in fact THE rudest. It’s as though they feel they’re superior to you for not good reason. There were exceptions, I had 2 lovely treatments with nice therapists, the welcoming staff were lovely as was the booking agent. When we went for treatments, whoever checked in asked ‘ah yes you’re here for gel nails?’ Everyone had to correct her, they just couldn’t catch anyone on with that old stunt when everyone had paid already for more expensive treatments. Very disappointed, manners and empathy are free of charge. In fact, very little compensation needed to be offered if a pleasant listening ear and empathy is shown. However if you have a complaint - take my word for it - there is no point escalating it as the further up you get, the more annoyed they are that you dared to want value for your own money and that you have dared to bother them with something so petty as your experience. I recommend Ragdale Hall, their management are incredible helpful as are the staff, I’m afraid, once this place have your money - they’re annoyed you bother to show up! And they show it! Nerys - please don’t trouble yourself to respond to my review - your email was rude enough - happy to cut and paste it here if you’re still wanting an argument and to goad your clients.

5 days ago

JM

Great facilities and clean

3 days ago

GS

answered my questions well and thoroughly

Jan 22, 2025

SC

I have been trying to collect my payments from them since November and I haven’t even used the system since May of 2024. They owe me over $1000 and they can’t figure out how to send it to me. Definitely don’t use them. You will be miserable

Jan 18, 2025

KI

Easy to order and quick delivery time. We definitely order all my chemicals and filters from this website.

Jan 14, 2025

AP

Brought as a gift, recipient was very pleased