Best in Spa Garden

2 days ago

Do not buy a blow up hot tub! I purchased a Lifesmart Bermuda LS100DX, Sand back in fall of 2023, before I made the purchase, I ask chat what is the lowest temp this tub will be okay with and they said 20 degrees. Well this tub did extremely well during the polar vortex when temps were below zero. I had a blow up hot tub and I would not have been able to keep it outside in that cold weather. My electric bill was extremely high from a blow up hot tub, plus the water temp drops a lot in a blow up tub. I have had this Lifesmart tub for 5 months now, my electric is extremely low compared to the blow up tub I had before this one. I purchased the Lifesmart plug and play because no room in the electric panel for 220v but I did run a dedicated circuit outside for it, 120v. Purchase this hot tub, it is insulated! you will make up the money in monthly electric bills.

Updated 7 days ago

RR

Customer service was awesome in the quality and precision of the parts that they were sending me making sure I got what I needed to repair my hot tub and 100%correct parts

6 days ago

The cover that I received is not the size of the original cover for the spa. It hangs off an inch and a half on both sides. The material in the insulation is nothing like the original cover. When I called customer service they were extremely rude. The team lead argued with me that this was the right size for the spa which it is not and the material they use is subpar at best and you’re paying for a top quality cover. I will never purchase anything else from this company. 40+ years in the business and this is the worst company I’ve ever dealt with.

Oct 7, 2024

Ordered the Peyton spa from Limoges, France which was delivered when requested after some initial preparation work. We didn’t need it commissioned immediately because the abri was yet to be built. At all times the Sundance team were flexible and responsive to our requirements. The delivery team and the commissioning team were professional and thorough. Frederique, our contact, was there during the commissioning to explain in detail regarding treatment and usage. After a year Frederique was in touch to check all was ok – I mentioned that a couple of the leds were limited to two colours but that it really wasn’t a problem, however, she insisted that it was under guarantee and they should be repaired at no charge. I have no hesitation in awarding 5 stars to a professional operation and an outstanding product.

Dec 3, 2024

PJ

They repeatedly provide info and set our expecting to know what to expect. They really know their product and are the experts! Andy

Dec 19, 2024

PJ

Customer service is outstanding! They know their stuff.

Nov 8, 2023

I received a hot tub cover damaged with a cut on it at delivery. We could see the damage through the box. I did not accept the delivery and reached back to clear water. They stated they did not have any record and could not do anything about it. I never received the hot tub cover, or a refund. Just request after request until time elapsed.

Aug 1, 2022

BO

Fatal mistake to be a guest of this hotel. The building is not adapted for people with reduced mobility. There are no ramps, the steps are high. There is no space for a car in the parking lot. There are no handicapped spaces in the parking lot. I had to put the car in a distant parking lot and walk along the road, because there is no sidewalk (on the way I was almost hit by a car). Dirty rooms with broken, old furniture. Tiny fridge that doesn't work. Broken cabinet doors that just collapsed on top of me. The room has a terrifying audibility: you can hear conversations in the next room, as well as in the corridor.

Aug 25, 2021

We booked a hot tub 2 days before we wanted to go. Got charged the money but on the day of the hot tub they write that its not booked and we cannot go and need to book 24 hours before. Now we cannot go cause this was the last day we had time. Bad service. Avoid