1,535 total
Javen, Stanley and Wanling has been helpful with any issues I have with Airwallex.
Sadly, the UI/UX is not the best.
Also find it baffling that they require postal code to do transfers even though not all addresses have that, but they let you transfer anyway when you omit the payee's bank a/c no.? Ended up having to do a SWIFT amendment. Well at least they were helpful in processing the amendment.
Would also be good if they have limit orders..
Date of experience: December 31, 2024
I've had a great experience so far!
fast response time, offer many different payment gateways for merchants, user friendly dashboard.
Simply amazing :)
Date of experience: December 31, 2024
Reply from Airwallex
Dear Customer,
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
They are flat out ignoring me. They are declining all of my charges without explanation. I've set up meetings with Richie Lawson to get on his calendar and he just flat out ghosts me. Incredibly unprofessional company. DO NOT GIVE THEM YOUR BUSINESS.
Date of experience: November 13, 2024
I have never experienced worse service than with Airwallex. The support doesn’t respond, even after sending over 10 emails. You wait weeks for a reply, and my account has been under review for over a month.
Meanwhile, my entire balance is withheld, and there’s no clear information about when I’ll have access to my funds again. These delays are unacceptable for a business that relies on its money to cover operating costs.
I cannot recommend Airwallex to anyone. If you’re looking for a reliable payment or banking solution, I suggest finding an alternative.
Date of experience: December 30, 2024
Airwallex is user friendly and provide good rates most of the time. For the small hiccups that we've encountered, their customer support response is quick and they guide us every step of the way. Big thank you to Seth, Javen and Chelsea.
Date of experience: December 31, 2024
Reply from Airwallex
Hi, there.
We're thrilled to hear that you had a positive experience with Airwallex! Your feedback is invaluable to us and motivates us to continue providing excellent service.
Thank you for choosing Airwallex. We're committed to delivering innovative financial solutions and exceptional customer support.
If you have any further questions or feedback, please don't hesitate to reach out to our customer support team.
I find airwallex user friendly and simple to use. The after service is sometimes delayed when we have an issue but they get back eventually.
Date of experience: January 02, 2025
Awesome service. My account manager Chelsea always goes the full mile for us. Love their service and provide the best rates in the market.
Date of experience: December 01, 2024
Reply from Airwallex
Hi, there.
We're thrilled to hear that you had a positive experience with Airwallex! Your feedback is invaluable to us and motivates us to continue providing excellent service.
Thank you for choosing Airwallex. We're committed to delivering innovative financial solutions and exceptional customer support.
If you have any further questions or feedback, please don't hesitate to reach out to our customer support team.
My request was fairly basic, I have little understanding of banking. However, my request was answered quickly and clearly. The answer was helpful.
Date of experience: December 28, 2024
Reply from Airwallex
Hi, Daniel.
We're thrilled to hear that you had a positive experience with Airwallex! Your feedback is invaluable to us and motivates us to continue providing excellent service.
Thank you for choosing Airwallex. We're committed to delivering innovative financial solutions and exceptional customer support.
If you have any further questions or feedback, please don't hesitate to reach out to our customer support team.
I see that you reply to other reviews, yet you still haven’t replied to me, neither through support nor here. If my case is resolved, I will update my reviews, but for now, I still have no response or solution, and all my money is frozen.
Date of experience: December 30, 2024
They take 2-3 weeks to respond, withhold your money for long periods, and don’t reply to emails. This is unacceptable and unprofessional. For businesses, this is absolutely not workable. If you make more revenue than expected, they will withhold your funds, ask for documents, and even after you provide them, the verification process can take an extremely long time—sometimes up to 3 months. I have never seen such poor service from a financial institution. I cannot recommend Airwallex to anyone. They are unreliable and can severely disrupt your business operations.
Date of experience: December 30, 2024
Reply from Airwallex
Hi there,
I’m sorry to hear about the experience you've had with Airwallex, and I truly appreciate you taking the time to share your feedback with us.
We take all customer concerns seriously, and I want to assure you that your comments have been noted for future improvement. While we regret that your experience didn’t meet your expectations, your input is invaluable in helping us enhance our services.
Thank you once again for your time and for bringing this to our attention. If there’s anything else you'd like to discuss or if we can assist further, please don’t hesitate to reach out.
The overall platform for Airwallex is easy to use and the support/guidance by the account manager Wan Ling is very helpful.
Date of experience: December 31, 2024
Reply from Airwallex
Hi Kenz,
Thank you for reaching out.
Wow! Thank you for your positive feedback. I'm delighted to hear that Airwallex played a positive role in your global business expansion. We extend our best wishes for your continued success.
I had a challenge login and to start using my Airwallex debit card. Immediately I contacted the support team, and in no time this was resolved smoothly, and happy to use my card in Ghana although my Head office is in Australia where the card originated. I can confidently say Airwallex personnel are efficient, professional, and patient in articulating their work. I urge them to keep up.
David Quartey
Commercial Director
Eyeonic Africa and the Middle East
Date of experience: December 04, 2024
Reply from Airwallex
Hi there,
I hope this message finds you well.
I wanted to take a moment to sincerely thank you for taking the time to provide your review and share your compliments. Your feedback means a lot to us, and it motivates our team to continue delivering the best possible service.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you once again!
One of the most competitive rates in the market. 5 Stars really for the excellent support from the Account management team.
Date of experience: December 20, 2024
Compared to banks and even PayPal, Airwallex is way cheaper. The exchange rates are great, and no hidden fees are popping up, which is such a relief. I’ve saved a ton of money on transfers already.
The virtual cards are super handy for online payments and managing team expenses. Plus, it’s nice not having to carry around another physical card. It syncs perfectly with Xero and my e-commerce tools, so keeping track of payments and invoices is a breeze now.
Date of experience: December 19, 2024
Reply from Airwallex
Hello Niek,
Thank you for sharing your positive feedback! I'm thrilled to hear that you've had a great experience with Airwallex.
We have been working with Airwallex for 1 full year now with our Ecommerce Company and we are very happy. The fees are very good and our sales partner is absolutely amazing, the support is top notch. Thank you!
Date of experience: December 24, 2024
Reply from Airwallex
Dear Peter,
Thank you for your positive review! We're glad to know that Airwallex has been able to meet your expectations, and we appreciate your business.
First review i read was not welcoming at all , why wasn't this man situation resolved?
His business is at a stand still, Why can't we comment / reply ? 899s8k5j4875067512
Date of experience: December 29, 2024
Reply from Airwallex
Hi Katrina,
We appreciate you bringing this review to our attention. We understand that negative feedback can be concerning, and we want to assure you that we take all customer experiences seriously. If the customer has contacted us directly, our support team will be ready to assist them and work towards a resolution.
We are committed to providing excellent service and addressing any issues that may arise.
As an overseas user, I’ve had a really good experience with Airwallex. The platform is easy to use, and payments are processed really quickly. The exchange rates are competitive, which helps us save a lot of fees.
The customer service is also excellent. It’s great to have reliable platform and supports when dealing with international payments!
Date of experience: December 20, 2024
Reply from Airwallex
Hello,
Wow! Thank you for your positive feedback. I'm delighted to hear that Airwallex played a positive role in your global business expansion. We extend our best wishes for your continued success.
Since June '24, we have commenced our journey with Airwallex. Thus far the experience has been fantastic. The team supporting us especially Hayley has been very supportive in addressing our queries promptly and assisting us whenever we need help. It would be great to have more currencies being supported in the global account for us to meet our business needs better and totally love the easy user interface and new features that Airwallex is rolling out.
Date of experience: December 16, 2024
Reply from Airwallex
Hi, there.
We're thrilled to hear that you had a positive experience with Airwallex! Your feedback is invaluable to us and motivates us to continue providing excellent service.
Thank you for choosing Airwallex. We're committed to delivering innovative financial solutions and exceptional customer support.
If you have any further questions or feedback, please don't hesitate to reach out to our customer support team.
We are absolutely thrilled with Airwallex! The platform is super easy to use and has made our international payments so much simpler. Opening virtual accounts in multiple currencies is quick and hassle-free, saving us both time and money.
What really stands out is how fast payouts are processed. No delays or long waiting times – the money is in your account quickly. The service is also fantastic – the Airwallex team is always ready to help and does so in a friendly and professional manner. You really feel well-supported.
Thanks to Airwallex, our financial processes have become so much more efficient, giving us more time to focus on growing our business. If you’re looking for a fast, reliable, and customer-focused solution for international payments, Airwallex is the way to go!
Date of experience: December 20, 2024
Reply from Airwallex
Hi, there.
We're thrilled to hear that you had a positive experience with Airwallex! Your feedback is invaluable to us and motivates us to continue providing excellent service.
Thank you for choosing Airwallex. We're committed to delivering innovative financial solutions and exceptional customer support.
If you have any further questions or feedback, please don't hesitate to reach out to our customer support team.
I am extremely disappointed with Airwallex. My account was restricted without any clear reason, and there is over €13,000 in it. I was asked to submit documents, which I provided immediately, but I have received no response for over 20 days.
As a business owner, I rely on this account to pay my suppliers, employees, and operating expenses. This delay has severely impacted my business. My suppliers are threatening to terminate our partnership, and I am unable to meet my obligations.
I understand that verifications are necessary, but waiting over 20 days without any update is unacceptable. I have tried contacting support multiple times, but I have not received any answers.
Unfortunately, I cannot recommend Airwallex to anyone under these circumstances. I hope the company finally addresses this issue and resolves my problem soon.
Date of experience: December 30, 2024
