9,174 total
The technician was nice and polite. The installation went great. No problems. The Internet service seems to work really well so far. Multiple devices being used and it doesn’t seem to slow down. I wish I could’ve gotten more than 30 days of promotional Internet service though. 😂. Thank you.
Date of experience: January 27, 2025
The technician was professional and quick, and helped move some items that were in the way, and moved them back when he was done.
The actual internet is slow and can barely load reels on my phone, but that's not the technicians fault.
Date of experience: January 27, 2025
I am comparing Brightspeed to two other providers I have tried. One was a fiber company and one a cable company. I am pleased that with Brightspeed I have had a consistent connection and have not experienced loss of service as I did with the other two companies I had tried. However, I am not pleased that the speed varies widely. Some times/days web pages and downloads are quick, and some times/days service is very slow - way slower than cable internet. I do not like the inconsistent speeds.
Date of experience: January 27, 2025
The technician was very polite and knowledgeable. Xfinity was beginning to give us issues nearly every day. Bright Speeds rates are better and we’ve doubled our download speeds and went from 30Mbps upload speed to 1GB
Date of experience: January 27, 2025
My technician was great!! He got it done.. even with snow and ice.. was very knowledgeable.. really appreciated him making it happen as our original technician wasn’t even willing to stop by and check the roof.. I called and spoke with customer service.. they scheduled Jacob and it was done within the hour
Date of experience: January 27, 2025
Sebastian is the man came in fixed the issue in less then 5 minutes customer services is terrible though. 2 hours on Thursday and an hour on Friday. Just to get my appointment confirmed for Monday. GL getting scheduled
Date of experience: January 27, 2025
I'm experiencing some issues with my internet connection, as it tends to load slowly and freeze intermittently. I've also had to log back into my Spectrum account multiple times. I would appreciate any assistance in resolving these issues, as I value the services provided. I understand that there may be some initial bugs, and I'm hopeful we can find a solution together. Thank you!
Date of experience: January 23, 2025
Fiber is Life changing! Nothing beats a stable, reliable Internet service that downloads and uploads at the same speed (symmetrical). 20X faster than the highest a available speeds offered by any competitor. Any neighborhood with fiber We won the broadband lottery! The technicians where on time and the work performed inside and outside was of the highest craftsmanship. Looking forward to many many good years ahead.
Date of experience: January 23, 2025
Scheduling was easy and quick. Charles was the technician and he was extremely nice and thorough. He identified and corrected the issue in a timely manner. Our internet is strong and streaming. Thank you!
Date of experience: January 27, 2025
Keeps sending me mail offering fiber services yet when I go to sign up says cellular is only available at my address. I can see the fiber at the pole across the road but customer service refuses to send a site survey despite multiple requests
Date of experience: January 26, 2025
Amazing efficient competent installation. Speeds double what we were paying for and half the price. Have been told for ten years our driveway was far away and we would have unpredictable speeds up and down that can’t be controlled. Well…. Bright speed is steady, exactly at the speeds we are paying for and we Cant be happier with the switch.
Date of experience: January 24, 2025
I don’t like going 24 hours without Phone & Internet…….but I think I can live without A landline & Internet for 1 day…..not 2 though……Thank God we had a Great Technician (Mr. Charles) His Politeness & Kindness makes up for the time we went without Service. He let us know he was there to Fix the problem & he let us know when he finished. Very Professional…..Now Customer Service needs to do BETTER!
STOP telling every customer that call in that their home is the ONLY house with the problem instead of saying there maybe a Neighborhood outage…..US NEIGHBORS TALK to each other about Customer Service.
Date of experience: January 21, 2025
Installation went from approximately 8:04am to 10:30am (I had everything already cable managed and channeled) internet speeds are double that of McTV and half the price! I am very pleased that everything went according to plan, only down side is nobody mentioned I would get a new router (the calix u6.1) included. So now I will need to reconfigure my NAS onto the new IP ports
Date of experience: January 23, 2025
I wish I know the names of the 3 gentlemen who came and did the work they were very professional worked quickly and did not leave any type of mess when they were finished. One of the gentlemen was kind enough to walk me through downloading the app and making sure that everything is working before he left.
Date of experience: January 23, 2025
Your technician was respectful, polite very efficient and knowledgeable. He also kept and left the area very neat.
Beyond that he was very helpful getting my information easily accessible and easy to remember, huge plus!
Date of experience: January 27, 2025
Nothing went wrong with the local team. The sub contract people aren't burying the cable soon enough and line get cut or frayed and knocks out the entire street. My cable was fixed last Thursday and went back out Friday morning. They said it would be Thursday of this week before they would fix it. I begged to get it fixed they then came Monday to fix. Otherwise it would be out a week! The wi-Fi has been out 3 weeks in the month due to all this sub contract issues!! You need to have operations Vice President call me on the issues I've had.
Date of experience: January 15, 2025
Jacob arrived on time, was very polite and efficient. The service is working great and speed tests are maxing out 4 to 5 times faster than my old service while promising to be less than half the cost.
Date of experience: January 24, 2025
I really can't tell my speed is faster at all.
I still have some buffering on certain firesticks.
And it took me 3 weeks to get my printer connected.
I still haven't gotten one of my computers connected.
So far I think it's not so good. Maybe it might get better.
Let's hope so.
Date of experience: January 14, 2025
Tech actually arrived early (after calling). He was able to determine what the problem was, since it was not even with our equipment, but due to work done on lines the day before.
Date of experience: January 25, 2025
Yes my techies amazing, very curious and friendly, he was helpful as well letting me know step by step of what he was doing. Very polite as well.
Date of experience: January 27, 2025
