1,644 total
Good product at a good price free delivery which turned out unexpectedly to be NEXT DAY! Great service!
Date of experience: February 26, 2024
Reply from Canadian Spa
We're thankful for your feedback and delighted to know you had a great experience. Thank you for your kind review!
Easy to follow website, each spa has page for parts fast delivery, will use again.
Date of experience: May 15, 2024
Reply from Canadian Spa
Thank you for your order and for sharing your positive experience. We appreciate your business!
Although there was a problem with the control unit this was quickly replaced and now everything is good.
Date of experience: June 09, 2024
Reply from Canadian Spa
We are grateful for your order and your wonderful feedback. Thank you for choosing us!
Great customer service from Ali. Prompt response to query and very helpful in resolving the issue.
Date of experience: March 13, 2024
Reply from Canadian Spa
Thank you for your kind review! We're delighted to know that you're happy with your purchase and service received - appreciate you choosing us.
Excellent spa purchased last week. Super fast delivery and communication for delivery. Love the spa itself.
Date of experience: December 03, 2024
Spa offer high quality. Unfortunately transport caused a small damage. But Canaldian Spa could manage it. Thx.
Date of experience: March 07, 2024
Reply from Canadian Spa
Thank you for your review - We are sorry that the goods were slightly damaged during transport. We are all the more pleased that we were able to agree on a quick solution.
Absolutely love our Canadian spa, customer service is second to none. Any issues are promptly resolved, couldn't be happier
Date of experience: April 10, 2024
This is the 2nd cover we've had from here, 1st one lasted 4yrs, which isn't bad for the uk climate. Fits well.
Date of experience: May 28, 2024
Reply from Canadian Spa
We appreciate your order and your kind words. Thank you for your support!
Called on a bank holiday,and actually spoke to someone who was very helpful,then the man who come to sort the spa,was very polite and professional,everything I asked him about the hot tub he gave me answers,he was there for a good few hours working in the rain and didn’t complain once.
Date of experience: May 27, 2024
Reply from Canadian Spa
Thank you for your order and for sharing your experience with us. We value your business!
Great service from Michael at Canadian Spa Germany, very helpful with answering questions and prompt with shipping, I will use again
Date of experience: March 01, 2024
Reply from Canadian Spa
Thank you for your kind words and for taking the time to leave a review. We are pleased that you are satisfied with our service and look forward to welcoming you back for your next purchase.
Ordered a pump from Canadian spa for £350. When I received it, it was broken. I sent an email straight away to state this and somebody called me to give me a returns number to put on the box and send back. Which i did. I still haven’t received my refund and this was 2 weeks ago. When contacting Canadian spa they said because I don’t have a tracking number they can’t refund me and they arnt aware of any return. I am devastated as this is a lot of money. I will be taking this further.
Date of experience: April 16, 2024
Annual delivery of spa filters arrived without any intervention. It just happened without fuss or fanfare.
Date of experience: April 24, 2024
Order of chemicals requested came quickly, only 4 stars not 5 as one of the key chemicals I wanted (Chlorine tabs) were out of stock and this isn’t the first time which is disappointing
Date of experience: February 27, 2024
Reply from Canadian Spa
It's always a pleasure to serve you and sorry to hear the item you were after was out of stock. Thank you for your kind words and for taking the time to write this review.
The person who answered the phone was friendly and very helpful, called back to let me know the product they have is the correct one for my hot tub and told me how to fit it. Brilliant service. I will use again. Thank you. Russell
Date of experience: April 30, 2024
Very personal service quickly solved the problem we had with our hot tub
Date of experience: May 24, 2024
Reply from Canadian Spa
Thank you for your order and for the encouraging feedback. We are honored to have you as a customer!
Item delivered somewhere else or not delivered at all, I've let them know but not heard a word from their customer service team for an over week. No update. No item. No refund.
Date of experience: May 13, 2024
A parcel arrived damaged and it was immediately resolved and new one arrived next day thank you
Date of experience: March 25, 2024
Issue not resolved completely & took 10 days for an engineer to arrive. No flow between company & electrical repair company ie dates not shared of availability
Date of experience: June 24, 2024
Friendly and efficient service, thnx Kerry for sorting everything for me!
Date of experience: May 20, 2024
Brilliant service, arrived really quickly. Great product 😊 brought online, finding it really difficult to register warranty, surely if brought online, warranty should automatically be registered ☹�
Date of experience: June 18, 2024
