1,904 total
No issues or problems, straight forward and easy to apply. Once credit checks done, money in my account very quickly.would recommend castle community bank to family, friends and work colleagues. A very satisfied customer.
Date of experience: September 22, 2024
The service was great but communication could have been better at times. It was a relief to be found viable for a loan when moving after coming out of a financially abusive relationship that battered my credit.
Date of experience: September 17, 2024
Everything from applying for loan to setting up direct debit has been good
Date of experience: September 25, 2024
It was a very positive experience. The loan application process was smooth, fast, and handled with care.
Date of experience: September 18, 2024
I can honestly say this was the best experience I have had with a financial organisation. I have consolidated my debts and am now living within my means thanks to Castle. Cannot recommend enough 😊
Date of experience: September 18, 2024
Easy to deal with the app is great as you can see wht level you at in payments the communications setting the loan up was very easy would recommend to anybody
Date of experience: September 18, 2024
Very simple and straightforward process. Would recommend to someone looking for a loan.
Date of experience: September 21, 2024
Only at second payment but so far they’ve been great for my needs. I managed to get my monthly payments a bit lower which is a great help with the financial climate at the moment with everything getting more expensive in everyday life. Thank you
Date of experience: September 09, 2024
Quick easy ,great communication via emails .taking the loan how allowed me to be able to start saving again after Christmas using the account you opened for me at the time of the loan.
Date of experience: September 02, 2024
ease of application , and to coin a phase done what it said on the tin
Date of experience: September 22, 2024
I had great experience and very good team. I was well looked after and would recommend my familie and friend. Thank you for everything.
Date of experience: September 17, 2024
Castle community Bank helped me at a very difficult time.Very easy processing of my loan.Thank you!!
Date of experience: September 13, 2024
Easy to navigate application on line quick an simple well done
Date of experience: September 19, 2024
Provided a settlement to me with a one day validity. I have challenged this as this isn't stated in their terms and conditions. Paid the amount stated.
They are now trying to get another £125+ out of me after paying my loan off, despite what their own Terms and Conditiojs state.
Emailed them to make a formal complaint, no response from them.
Now in conversation with ombudsman and regulator.
AVOID AT ALL COSTS!!!!!
Date of experience: November 25, 2024
Reply from Castle Community Bank
We understand your frustration with the situation. We value your feedback and appreciate you bringing this to our attention. We are committed to providing our customers with a positive experience and will investigate this matter further. Your comments have been passed on to our complaints team who will contact you shortly.
Thanks
Castle Community Bank
What an amazing money service. From application to approval had money in my account in around 30 mins. If only all companies in UK were as efficient as this.
Date of experience: August 25, 2024
Castle Community Bank are great! gave me a loan when no one else would and I finished paying it back this year. No issues or drama they seemed to look at me not just a look at my credit score.
Thanks guys
Date of experience: December 02, 2024
Very straightforward agreement with low APR, easy to navigate website. Reminder sent to alert you to get ready for your payment. Very lovely
Date of experience: August 23, 2024
Really easy to get a loan, very quick and clear about the interest rates. Good service.
Date of experience: September 15, 2024
The application and the result was do fast and the interest is fair enough compare to others. And one month grace before stating payments
Date of experience: September 04, 2024
Really easy application fast response to loan request easy to understand very happy and always receive reminders when payments due. Highly recommend
Date of experience: September 10, 2024
