17,291 total
My family and I stayed connected throughout our trip to Japan without any issues. I had no trouble communicating with work or family back in Manila. The only minor problem was my daughter having some difficulty using the map inside a building to find a restaurant, but everything else went smoothly. The experience, including setting up the eSIM, was much better than pre-pandemic.
Date of experience: January 16, 2025
I did miss having a US phone number but I knew that going into it. The data was good until 3gb mysteriously disappeared but Ubigi helped me get some more. Overall, it all worked out.
Date of experience: January 15, 2025
Do not purchase eSIM cards from this company as it’s a total scam. I bought one when I traveled to China and reception was on zero bars the entire time. As a result my data was on LTE the whole time even though I followed the installation steps and troubleshooting steps. When I requested a refund from the company they just never replied even though I chased them up many times. Purchasing this eSIM was the worst choice I’ve made and should’ve just went with my usual Airalo and it’s far better than these scammers. My family was quite distressed and it made travelling around very difficult without any internet data.
Date of experience: January 15, 2025
Reply from Ubigi eSIM
Dear customer,
We are very sorry to hear about your experience. We have received your message, and our team will follow up with you shortly to address the situation. If you have any additional questions or details to share in the meantime, please don’t hesitate to reach out.
This eSIM was very simple and straightforward to install and pay for, and worked great when I was in my destinations. We had a family member who purchased a different eSIM card and had all kinds of issues authenticating and using his.
Date of experience: January 12, 2025
eSIM did not work for my phone but the refund process was straightforward and very quick. I would still try this company when I visit Australia next time.
Date of experience: January 16, 2025
This is my third time using Ubigi on my travel, all at totally different countries. I only need to install the app one time and I can go everywhere with reliable connections!
Date of experience: January 21, 2025
We chose Ubigi to keep us in contact through mobile data throughout our Caribbean cruise just completed. The price was good, but more important for us, it worked in every destination. We will use them again in the future.
Date of experience: January 11, 2025
Reply from Ubigi eSIM
Thank you for your kind words and for choosing our service. We are thrilled to hear that you were able to stay connected throughout your Caribbean cruise. We appreciate your feedback and are delighted that our service met your needs. We look forward to serving you again in the future!
Initially, I had trouble setting up, but the Ubigi help Center repeatedly answered my inquiries and solved the problem. Ubigi has worked very well for me in two countries in South America.
Date of experience: January 13, 2025
The hardest part of using Ubigi is trying to determine the quality of the Network prior to buying. It seems that some countries have radically different quality networks. So far, Ubigi works great in the US and Europe. It wasn't that good in New Zealand.
Date of experience: January 19, 2025
I purchased the Europe eSIM and it worked great in Portugal and the UK. However, I noticed that when I was in London (UK), my data didn’t work all of the time.
Date of experience: January 17, 2025
Easy to buy, service worked great in Japan. One down side is that the time period starts on the purchase date; that is, a 7 day sim starts the day you buy it as opposed the first day you activate it. Starting time from first activation would allow advance purchase.
Date of experience: January 11, 2025
Purchase process was not super positive. At first I was not able to purchase the eSIM card as the app displayed an error message stating that my phone was locked to a carrier.
Then, usage was good and intuitive but the overall coverage was not great at all.
Date of experience: January 14, 2025
At first, I had no idea how to change the SIM to the Ubigi's at the country I traveled.
But once I finished the change after connecting to the local WiFi, it was no problem at all.
Date of experience: January 15, 2025
I was using their services twice now for travelling to Japan and I am satisfied, especially with the responsiveness of the app which has improved a lot through the years. The app should be improved to be a bit more snappier though.
Date of experience: January 14, 2025
I am a very satisfied user of Ubigi eSims. It provides efficiency and a lot of convenience to travelers like myself. The website enables users to register and to top up my existing data plans- not to mention the affordable prices! Thank you, Ubigi, for making my trip even more enjoyable!
Date of experience: January 10, 2025
The ubigi coverage in Bali is bad, most of the time the network doesn't connect and when it does it's slow and doesn't load much of anything. I used less than 1G of my 10G in a week. I wanted to hot spot my own internet when working for security reasons but it's so bad that Im just using wifi of the cafes, there is good wifi almost every place in Bali so Ubigi is the last thing you want or need.
Date of experience: January 15, 2025
Reply from Ubigi eSIM
Dear Nat,
We’re sorry to hear about your experience in Bali. Ubigi relies on local providers for coverage, and factors like location or network conditions can impact connectivity.
If you continue to face issues or need further assistance, please don’t hesitate to reach out to us here: https://cellulardata.ubigi.com/help-center/contact/.
We appreciate your feedback and are here to help!
Ubigi’s travel eSIM is a lifesaver! Easy setup, excellent coverage, and affordable data plans make it perfect for frequent travelers. Highly recommend for staying connected on the go! ?✈?📱
Date of experience: January 21, 2025
Worked like a charm in Japan, and setup/topping up for more data was easy!
One key thing is, and should be common sense, is do not forget your password! If you have an iPhone and Face ID set up on the app, and used the app to buy data plans, this shouldn’t be an issue. I forgot mine, and used the site to set up my first data plan. I never received an email reset password, but used a backup email to create a new account.
Date of experience: January 17, 2025
Reply from Ubigi eSIM
We appreciate your feedback and are glad to hear that the service worked well for you in Japan. We understand the frustration you experienced with the password reset process. We are always looking for ways to improve our services and will take your feedback into consideration!
While not all services are possible, it provides worthwhile cost-savings benefits. Great job!
Date of experience: January 17, 2025
Ok would have been good to know if I load the app I can track my data usage as I ran out in France and there was no feedback that I had run out. Some autoresponder would have been useful to let me know then redirect me to the app to renew it
Date of experience: January 23, 2025
