Stuck with no Internet
I was up s##t creek without a paddle, the lady helped and some, saving the day and the weekend, I was truly greatfull. Give her a promotion, staff u need working 4 you
Date of experience: January 10, 2025
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Simple instructions
His understanding that some older people have trouble with modern technology. I was patiently talked through what needed to happen next and it worked. Thank you.
Date of experience: January 09, 2025
Reply from Cuckoo Broadband
Thank you for sharing your experience! We’re so pleased to hear that our team took the time to understand your needs and patiently guided you through the process. At Cuckoo, we believe in making broadband simple and accessible for everyone, and it’s wonderful to know we could help.
If you have any questions or need further assistance, we’re always here for you. Thank you for choosing Cuckoo!
The Cuckoo Team
Fastest broadband I've had with 6 boys…
Fastest broadband I've had with 6 boys with a console each and no lagging
There customer services especially Reuben are very helpful and supportive
Thank you
Date of experience: January 06, 2025
Reply from Cuckoo Broadband
Thank you for your fantastic feedback! We’re thrilled to hear that Cuckoo is delivering the fastest broadband you’ve had – especially with six boys and their consoles all running smoothly without lag.
It’s also wonderful to know that Reuben provided such helpful and supportive service. We’ll be sure to share your kind words with him and the team.
Thank you for choosing Cuckoo – we’re delighted to have you with us. If there’s anything you need, we’re always here to help!
The Cuckoo Team
Happy customer
My experience with Cuckoo Broadband didn't start well due to being given wrong information when being sold the product. After speaking with Faye from customer services she went above & beyond to fix the situation for me. She is a kind & supportive member of the team, showing understanding for my needs as a customer, she kept communication throughout & always got back to me promptly with any information needed. Value this employee, she settled the dispute & left me feeling understood, heard & happy with the outcome.
Date of experience: January 02, 2025
Reply from Cuckoo Broadband
Thank you so much for sharing your experience. We’re truly sorry that things didn’t start off as smoothly as they should have, but we’re delighted that Faye was able to turn the situation around for you.
Her dedication to resolving your concerns, keeping you informed, and providing kind and supportive service is exactly what we strive for at Cuckoo. We’re so pleased she left you feeling understood, heard, and happy with the outcome.
Your feedback means a lot to us, and we’ll be sure to pass on your kind words to Faye and recognise her for going above and beyond. Thank you for giving us the opportunity to make things right, and we’re here if you need anything else!
The Cuckoo Team
My internet wasn’t working and so tried…
My internet wasn’t working and so tried all the online fixes to no avail. So I called customer service on a Sunday Morning and Ashleigh managed to fix this over the phone and was very helpful. Would definitely recommend compared to the bigger broadband suppliers
Date of experience: December 22, 2024
Reply from Cuckoo Broadband
Thank you for sharing your experience! We’re so glad Ashleigh was able to help resolve your issue so efficiently, especially on a Sunday morning. It’s wonderful to hear that our service stood out compared to larger providers. Your recommendation means the world to us.
The Cuckoo Team
Cuckoo
Cuckoo, after almost 12 months of my order being placed, messed me around big time with the installation and then straight up cancelled it without informing me properly! I have been left without broadband for an unacceptable length of time, waiting on Cuckoo. Avoid at all costs!! Choose another ISP!!
Date of experience: January 08, 2025
Reply from Cuckoo Broadband
Thank you for your review Will. Unfortunately, this order has been cancelled due to the property being classified as a Multi-Dwelling Unit (MDU). This required additional planning and a pre-installation survey, but despite our efforts, the supplier has been unable to identify an efficient or cost-effective way to provide the service.
Regrettably, as there had been no progress on this order for over 90 days, we have made the difficult decision to cancel it. We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any further questions please don’t hesitate to reach out.
The Cuckoo Team
Saved Christmas
Saved Christmas!
When my internet went down on Christmas Eve, it was panic stations! I called Cuckoo at 9am, and spoke with a lovely girl who organised for an engineer to come out. 10am they arrived and replaced something and it was back up by 11am. Great customer service, and I would recommend Cuckoo to everyone!
Date of experience: December 24, 2024
Reply from Cuckoo Broadband
We’re so glad we could help save Christmas! Thank you for sharing your experience—our team works hard to resolve issues as quickly as possible, and it’s fantastic to hear that everything was back up and running in no time.
Your recommendation means a lot to us, and we’re thrilled we could bring some holiday cheer your way. If you ever need assistance again, we’re just a call away!
Thank you for choosing Cuckoo.
The Cuckoo Team 🎄✨
Cuckoo sounds about right for this…
Cuckoo sounds about right for this company!
I was sold two routers at the price of £42 . They then took 2 weeks to install knowing full well that is the cooling off period.
Then helped themselves to £49 .
Once this complaint was raised they offered it for 6 months at the original price. I refused as someone came into my home and lied ! I went back to my trusted supplier. They cut off WiFi within the day . I said come collect your routers all in original packaging.
Now I keep getting bills for what WiFi used? This company is a con stay well clear ! They are rude on the phone saying I will pay . But my solicitor is kn this case . Perfect name for the company in my eyes but you owe me £49 for 1 hour of WiFi. It's not about money it's the principal of a sales rep lying just to get commission. Stay clear . I wouldn't even give 1 star -50 disgusting fraudulent con artists.
Date of experience: November 13, 2024
All's well that ends well
All's well that ends well! It took three months to resolve my knotty broadband compatibility problem. The customer service team were very pleasant to deal with but it was not until finally I was in touch with the Technical Team in Exeter that possible solutions were identified. David Hosker was endlessly patient in dealing my limited IT ability, and it was all sorted (I hope!) just in time for Christmas.
Date of experience: December 21, 2024
Reply from Cuckoo Broadband
Thank you for sharing your experience. We’re so glad that everything was resolved in time for Christmas! While we’re sorry it took some time to work through the broadband compatibility issue, it’s wonderful to hear that our team—and especially David Hosker—provided the patience and support needed to get things sorted.
Your kind words mean a lot to us, and we’ll be sure to pass along your compliments to David and the team in Exeter. If you need anything else, we’re always here to help.
The Cuckoo Team 🎄😊
Avoid they will lie and lie to save money
failed twice to inform me of install delays after waiting near a month and told me to just reorder for a 3rd time and were unhelpful and unwilling to do anything as it would cost money to get Openreach to fast track anything
Date of experience: December 20, 2024
Call up to pay and spoke to a lovely…
Call up to pay and spoke to a lovely nice guy called Ryan. Great customer service
Date of experience: January 08, 2025
Reply from Cuckoo Broadband
Thank you for your lovely feedback! We’re so happy to hear that Ryan provided great customer service during your call. We truly value having such a dedicated team, and we’ll be sure to pass on your kind words to him.
If you need anything else, don’t hesitate to reach out. Thank you for choosing Cuckoo!
The Cuckoo Team
Ryan sorted my issue effectively and…
Ryan sorted my issue effectively and kept me updated
Date of experience: January 13, 2025
Ryan
Ryan - Really helpful chap! But is this sort of policy that not Allowed to upgrade the existing router to eero router to Giganet's existing customers
A very cruel policy I would say.
Date of experience: December 24, 2024
Reply from Cuckoo Broadband
Thank you for your feedback and for highlighting the helpful service you received—it's wonderful to hear our team is delivering great support!
We’re sorry to hear you’re disappointed with the router upgrade policy. We genuinely value feedback like yours and will pass it along to our team for review as we strive to improve our offerings and policies for all customers.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
The Cuckoo Team
Great friendly service with no problem…
Great friendly service with no problem getting issues sorted.
Date of experience: January 08, 2025
Reply from Cuckoo Broadband
Thank you for your kind words! We’re thrilled to hear you received great, friendly service and that any issues were resolved without trouble. Providing a seamless experience for our customers is what we strive for.
If there’s anything else we can do to help, don’t hesitate to get in touch. We’re delighted to have you with Cuckoo!
The Cuckoo Team
All seems to be going ahead nicely with…
All seems to be going ahead nicely with Cuckcoo-Broadband....
Date of experience: January 09, 2025
Reply from Cuckoo Broadband
Thank you for your feedback! We’re delighted to hear everything is going ahead smoothly with Cuckoo Broadband. If you have any questions or need assistance along the way, our team is always here to help.
We’re excited to have you with us and look forward to providing you with great service!
The Cuckoo Team
Antonios, you legend
Antonios,
Thank you for all your help today super quick factual and effective ;)
I emailed in about a billing issue Antonios rectified the issue with in a 30 mins of me providing the relevant info, made me rate cuckoo even higher then I did before!!!!
Super star thank you, Antonios 👌
Date of experience: December 12, 2024
Reply from Cuckoo Broadband
Hi Nathan,
Thank you so much for your amazing review! We’re thrilled to hear that Antonios was able to assist you so quickly and effectively – he truly is a legend on our team!
We pride ourselves on providing fast and reliable service, and it’s fantastic to know Antonios exceeded your expectations. We’ll make sure he knows how much his help meant to you.
If there’s anything else we can do to make your experience even better, don’t hesitate to reach out. Thanks for being a valued Cuckoo customer!
Kindest Regards
The Cuckoo Team
Straight forward fast application
Straight forward fast application. No upfront costs. Im part of the flock
Date of experience: January 04, 2025
Reply from Cuckoo Broadband
Hi There,
Thank you for the fantastic review! We're thrilled to hear you had a straightforward and fast application experience.
It's great to have you as part of the flock!
If you ever have any questions or need support please don't hesitate to contact us on 0330 912 9955.
Kindest Regards
Cuckoo Customer Care
A quick and simple procedure
A quick and simple procedure of switching from another broadband company. Cuckoo has informed my old provider and sent me a router 5 days before the online day. Reoter setup has consisted only of choosing the name and password for my network. One week online now - everything is fine.
Date of experience: November 23, 2024
Reply from Cuckoo Broadband
Hello,
Thank you for sharing your experience! We're delighted to hear that your switch to Cuckoo was smooth and hassle-free. It's great to know that setting up your router was straightforward and that everything has been running well since you went online.
If you ever need assistance, we're always here to help. Welcome to Cuckoo!
Thanks,
The Cuckoo Team
The customer service man was…
The customer service man was excellent.straight forward instructions on the setup of my device.friendly and had an extensive knowledge of info.so happy I've switched to Cuckoo
Date of experience: December 16, 2024
Reply from Cuckoo Broadband
Thank you for sharing your positive experience! We're delighted to hear that our customer service team provided clear instructions and friendly, knowledgeable support. Welcome to Cuckoo—we're so glad you made the switch! If you need anything else, don't hesitate to reach out. 😊
The Cuckoo Team
Amazing
Had issues setting up but all the staff I spoke to went out of their way to help. Very polite and friendly which I was actually quite surprised by due to other providers. Due to the issue setting up I was actually given compensation which was amazing. What more could you ask for.
Date of experience: December 02, 2024
Reply from Cuckoo Broadband
Hi Laura,
Thank you for sharing your experience with us! While we’re sorry to hear you had some initial issues with setting up, we’re delighted our team could turn things around for you.
Your kind words about our staff’s friendliness and dedication mean a lot to us, as we strive to provide the best service possible.
If you ever need further assistance, please don’t hesitate to reach out—we’re always here to help!
Kindest Regards
The Cuckoo Team