378 total
Got a dead on arrival part and they did everything they could to have a replacement out as fast as possible and was able to get it within 4 days of contact with support. Only thing i can say is that they dont work weekends and for support i don't believe so just be aware
Date of experience: January 04, 2025
I came across the M5Stack Cardputer online and they were the only company selling it for the same price as the manufacturer. Amazon wanted more than double the cost. I purchased this devise from them and the shipping was fast and customer service was the best. I will buying more products from them in the very near future.
Date of experience: January 01, 2025
Got just what I wanted and well packed!
I did pending on my card for almost a week (it fell off after a week finally) but board works correctly and as expected!
Date of experience: January 03, 2025
Ordering was very easy to do. No problem with shipping. The piece that I ordered did not fit,they refunded me without any difficulty
Date of experience: December 28, 2024
Great packaging and quick shipping. All products came exactly as described and in pristine condition with a detailed itemized receipt.
With many different ways to checkout, manufacturers pricing, and shipping speed this is a go too site for my microcontroller needs.
Date of experience: December 05, 2024
I love the Cardputer. It is a nifty little device. However, there were little instructions provided to show me how to use the full capacity of the device. Additionally, there are lots of experiences and questions on the internet about individuals having difficulties getting the firmware or whatever it is to burn the image on so that I could get it on. There are questions about the drivers for the device. I stayed up late at night trying to get game and utility apps onto it. It would always give an error message. I applaud M5Stack for its forgiveness to me and such a nifty little device, but I am truly disappointed that I have not been able to completely enjoy my Christmas gift to myself this year. I delivered an email to you about a day ago as the distributor to kindly suggest what might be going on. So far I have not received an answer yet. Thank you.
Sheryl Fisher President Araxis 3 Productions
Date of experience: December 08, 2024
Reply from Electromaker
Hi Sheryl,
Thank you for taking the time to share your detailed feedback. We're thrilled to hear that you love the Cardputer and appreciate its potential. However, we deeply regret that your experience with setup and usage hasn’t met your expectations.
We understand how frustrating it can be to encounter challenges, especially when trying to enjoy such a promising device. To address your concerns:
1. Instructions and Documentation: We're sorry that the provided resources were insufficient for exploring the full capabilities of the Cardputer. We are working closely with M5Stack to improve documentation and tutorials. In the meantime, their official [docs](https://docs.m5stack.com/) and community forums can provide helpful guidance.
2. Firmware and Drivers: Issues like burning firmware or troubleshooting drivers are common among makers, and we aim to assist wherever possible. We're reaching out to M5Stack on your behalf to ensure clearer guidance and support.
3. Support Delay: We sincerely apologise for the delay in responding to your email. Our team is reviewing your message and will get back to you shortly with a resolution. We took some well-deserved time off over the Christmas period!
We truly value your patience and your kind words about the Cardputer itself. Rest assured, we’re committed to helping you enjoy your gift to its fullest. Please feel free to reach out again if you have any updates or additional questions.
Warm regards,
Rich
I got this for my dad for Christmas, he absolutely loved it! Shipping and communication was perfect, thank you so much and Happy Holidays!
Date of experience: December 07, 2024
While trying to purchase a Brother knitting machine from the 1990s, I found one in which the CB-1 (control box with digital readout) was refurbished, minus the backlight for the LCD.
I spent $75 on a replacement foil, but the connection on the printed circuit board did not power the foil. As the electronic machine has the ability to intake a pattern by entering it row by row, having illumination was basic sanity preservation.
I was having to use a flashlight to see the menu.
Although shorter than the original foil, these LED lights fit the LCD window perfectly.
At $2.50, I bought a few plus a resistor to get the voltage from 4.5 to 3.
These LEDs are available on Amazon, but the shipping is conflated with each Adafruit light. Much happier to get a few with one shipping fee!
Date of experience: October 24, 2024
Reply from Electromaker
Thank you for sharing your experience with such great detail! It’s fascinating to hear about your work restoring a Brother knitting machine from the 1990s and the creative solutions you’ve implemented. Using LEDs as a backlight for the LCD is a brilliant workaround, especially for maintaining visibility while programming patterns.
We’re delighted you found our LEDs to be a perfect fit, both functionally and financially. It’s always our goal to provide quality products at reasonable prices, with convenient shipping options.
If there’s ever anything else you need for your projects or any advice we can provide, we’re here to help. Best of luck with your machine restoration and happy crafting!
Best regards,
The Electromaker Team
You had the battery I needed and the ordering process was easy and shipping was quick. If I need another battery of any type I will be checking with Electromaker.
Date of experience: November 22, 2024
Really appreciate the amazing customer service I received. Many thanks and grateful the product arrived. I appreciate you having the item in stock too when it was not in stock elsewhere! Thank you!!!
Date of experience: November 17, 2024
What a brilliant company. Always difficult to justify and trust purchasing from outside of my own country but this is so quick and efficient that it's like purchasing from the next town. Product too was absolutely perfect, I will purchase more from this company Guaranteed. O and I've not been paid to write this review, I believe all companies need to take a leaf out of their book.
Date of experience: October 18, 2024
Poor product description caused me to purchase the incorrect product. Contacted their support with no response. Don’t recommend purchasing from them.
Update:
They responded and are refunding me and stated they will be correcting the poor product description. Raising the review from 1 star to 3 star. It shouldn’t have taken a bad review to get contacted back, but overall I’ll consider purchasing from them in the future.
Date of experience: November 28, 2024
Reply from Electromaker
Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that the product description did not meet your expectations, leading to the purchase of an incorrect item.
Having just checked the product page, all of the information appears correct and valid. Could you contact hello@electromaker.io and tell us what you found confusing about the product description? We will then make any amendments if necessary.
Many thanks,
Rich
When my payment was declined instead of canceling my order they contacted me via email and gave me a chance to correct the issue. Great communication and service!
Date of experience: December 02, 2024
I think it great love the animated eyes it us something I never seen before fantastic
Date of experience: December 13, 2024
Electromaker has a good selection of electronic parts and boards that help the maker complete their projects. They also have some really cool tutorials and videos.
Date of experience: October 25, 2024
Reply from Electromaker
Thank you so much for your kind words! We’re thrilled to hear that you enjoy our selection of electronic parts and boards and find our tutorials and videos helpful. Supporting makers like you in bringing your projects to life is what we’re all about!
If there’s anything we can do to make your experience even better or if you have any suggestions for future tutorials, please don’t hesitate to let us know. We’re always here to help!
Happy making,
The Electromaker Team
I got my item had missing parts called to see what I could do. Was told to email support did that got a email today the the list for the item bought no longer includes the parts. While the listing stated that they were included come to find out they haven’t been included since 2022. Got a email I could purchase the parts separately even tho I had already paid for them in the kit. It wasn’t about the money but the principles. Called them got it taken care of I will say they do offer great customer support when you call them directly. I’m giving the website it self two stars but I’ll give customer support four stars being helpful and kind not rude like other customers support teams only reason I didn’t give five stars cause I was told to buy the parts separately even I should’ve of have since it was supposed to me included.
Date of experience: December 10, 2024
Reply from Electromaker
Thank you for taking the time to share your experience. We truly value your feedback, as it helps us improve our products and services.
We sincerely apologize for the confusion regarding the missing parts in your kit and the frustration it caused. While the listing on our website has been updated to reflect the current contents of the kit, we understand that seeing the previous information can be misleading and disappointing. This oversight is on us, and we are working to ensure that all product descriptions are as clear and up-to-date as possible to avoid similar issues in the future.
We’re glad to hear that our customer support team was able to assist you and that you found their service helpful and kind. We strive to provide a positive experience when customers reach out to us directly, and it’s encouraging to know that our efforts made a difference in your case.
Your comments about the principle of the matter are completely valid. We are reviewing this situation internally to ensure that when discrepancies like this arise, we can address them more effectively and equitably.
Thank you again for your patience and understanding. If there’s anything further we can do to improve your experience, please don’t hesitate to reach out.
Do not order if you may cancel it. You cannot cancel the order even if you cancel right away after ordering, you will not be able to cancel as the order will be shipped out and then the company will tell you that the order cannot be canceled.
Later the company offered a full refund without returning the order, which was a pleasant surprise.
Date of experience: October 03, 2024
Reply from Electromaker
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. At Electromaker we strive to provide the best service possible, including fast and efficient shipping. This means that, in most cases, orders are processed and dispatched very quickly—often within a short window after they are placed.
While this allows us to offer exceptionally fast delivery, it also makes it difficult to cancel orders once they’ve been processed and are on their way to you. We understand this can be frustrating, and we are continuously working to improve our processes to better accommodate requests like cancellations.
If you still need assistance, our customer service team would be happy to help resolve any concerns regarding your order. We value your business and hope we can serve you again in the future.
My order was placed over 30 days ago. Apparently the shipping chosen doesnt include batteries. Logically being that i just placed the order, I still need it nothing has changed from the time i ordered it. I replied saying please ship it by ground then, anything for me to get the order fufilled/shipped asap. I am then notified another item for the order has been backordered. Not by 1-2 weeks but by 45 days. Okay not a problem please just send me what you do have and either cancel the backordered items or even better, replace the cost with some other items that total cheaper than the cancelled items. Either or. What i did not expect to happen was for them to cancel my order outright. Intentionally pushing my order to the back of the line and priority if i were to reorder. Nasty. Its now been 5 business days and i still have not received the funds from the cancelled order.
Date of experience: November 19, 2024
Reply from Electromaker
Thank you for taking the time to share your feedback. We deeply regret the frustration you experienced with your recent order, and we sincerely apologize for the inconvenience caused.
To clarify, your order was initially delayed due to part M120 being classified as hazardous material, which requires ground shipping. Additionally, part SC0918 was on backorder with an estimated in-stock date of 1/9/25. We understand how important timely updates are, and while we did communicate these issues, it’s clear that the process could have been handled more effectively.
When you reached out to request a modification to your order, we made an error in interpreting your instructions, which unfortunately led to the cancellation of your entire order. This was a mistake on our part, and we are truly sorry for the inconvenience it caused. We acknowledge the impact this has had on your experience, and it was certainly not our intention to make you feel undervalued as a customer.
At Electromaker, we strive to provide excellent service to all customers, whether individual or commercial. Your feedback is incredibly important, and we are taking steps to ensure that such mistakes do not happen in the future.
If there is anything we can do to rectify this situation, including expediting a replacement order or assisting further with your specific requirements, please let us know. We would appreciate the opportunity to make things right.
Thank you for your understanding, and we hope to regain your trust in the future.
My order experience was straight forward and everything arrived as it should. The delivery was a day late, but I don’t blame Electromaker for that!
Date of experience: November 11, 2024
I had some trouble with my order - specifically, I ordered a couple of the wrong items. Hayley and your technical team have been very responsive to my requests for more information to direct me to the right products.
Date of experience: October 14, 2024
